Property Manager Customer Service
Resume:
Natasha D’Oliveira
Property Manager
CONTACT INFORMATION:
********************@*****.***
www.linkedin.com/in/natashadoliveira1996
CORE SKILLS:
Confidentiality • Case Management •
Leadership • Crisis Intervention •
Communication • Organization • Conflict
Resolution • Program Development •
Customer Service • Training & Supervision
• Behavioral Health • Time Management
EDUCATION:
•Master of Science in Human Resource
Management with Emphasis on
Diversity and Technology
Excelsior University, 2024
•Bachelor of Science in Sociology
State University of New York, Oneonta,
2017
LANGUAGES:
English (Native proficiency)
REFERENCES:
• SEPP Group, Inc.: Brandy Jackson,
Director of Operations, 607-***-****
• Department of Social Services: Nancy
McSorely, Child Protective Supervisor,
• SEPP Group, Inc.: Ehrlich Chery,
Property Manager,810-***-****
PROFESSIONAL SUMMARY:
Dynamic and dedicated professional with years of experience in leadership, human resources, social services, property management, and diversity. Proven success in managing teams, maintaining confidentiality, and fostering positive communication across departments. Skilled in conflict resolution, case management, and administrative organization. Recognized for strong problem-solving abilities, adaptability, and the ability to remain composed under pressure. Passionate about promoting equity, inclusion, and operational excellence in every professional environment.
WORK EXPERIENCE:
Property Manager SEPP Group, Inc. – Binghamton, NY (May 2023 – Present)
● • Manage multiple apartment buildings, including Multifamily, Elderly, Disabled, and HAP Unit housing.
● • Oversee lease recertifications, rent collection, and compliance with housing regulations (Fair Housing, LIHTC, Rural Development, HAP).
● • Handle confidential resident data, complaints, and documentation with discretion.
● • Train and supervise new building managers and assist in policy and document creation.
● • Collaborate directly with the Director of Operations to improve workflow efficiency.
● • I am admin of Yardi Breeze and utilize MINC.
Child Protective Investigator Broome County Department of Social Services – Binghamton, NY (May 2018 – February 2025)
● • Conduct investigations of alleged child abuse and neglect, assessing home environments and family safety.
● • Provide counseling and rehabilitation services to children and families in crisis.
● • Complete detailed case documentation while maintaining strict confidentiality.
● • Coordinate with multidisciplinary teams to determine and implement child protection plans.
● • Trained in forensic interviewing and mandated reporting of child abuse and neglect.
Natasha D’Oliveira
Property Manager
TECHNICAL SKILLS:
Programs: Connections, Yardi Breeze
(admin), MINC, M&T Bank with Remote
Check Readers, Adobe, Microsoft Office,
Zoom, Excel, Word, PowerPoint,
Outlook, Teams, Webex.
Property Management: Writing
Violations, Formatting Forms, Revising
House Rules/Move-In Paperwork,
Processing Rents, Managing
Complaints, Putting Work Orders in,
Building Walkthroughs, Inspections,
Compliance
WORK EXPERIENCE:
Teller / Lead Teller KeyBank – Binghamton, NY (June 2017 – May 2018)
● • Processed financial transactions with speed and accuracy while maintaining exceptional customer service.
● • Promoted bank products such as credit cards and investment accounts to meet branch goals.
● • Managed vault operations and ATM balancing as acting Lead Teller.
● • Ensured accuracy in financial reporting and compliance with KeyBank policies.
Certifications:
Certificate of Attendance of LeadingAge New York’s 2025 Affordable Housing Summit. (Completed: 07/12/2025)
Fair Housing and Seniors (Completed: 02/07/2025)
USDA Rural Development (RD) Basics (Completed: 01/27/2025) Certificate of Compliance with Federal Fair Housing Requirements
(Completed: 10/17/2024)
Assisted Mutifamily Housing Manager (AHM) (Completed: 09/29/2023) Keeping In Compliance: LIHTC Tenant Files (6hrs) (Completed: 09/20/2023) Spectrum’s Introduction to the LIHTC Program (Completed: 06/16/2023) Fair Housing and Seniors (Completed: 05/08/2023)
Critical Thinking and Casework (Completed: 07/28/2022) Child Forensic Interviewing Training (Completed: 2020)
Contact this candidate