Business Development Manager
Resume:
Brookelyn Gianera
Holly Ridge, NC *****
*****************@*****.***
Professional Summary
I am a fast learner! I am hard working and very detail oriented with my work.i have an extensive knowledge of cleaning products as well as equipment. I maintain a high performing mindset which allows me to clean areas quickly and accurately all while paying close attention to detail. I have what it takes to meet and surpass all requirements and functions well independently or in team environments. Authorized to work in the US for any employer
Work Experience
New Business Development Manager, receptionist, sanitation and deep cleaning associate
Cowpokes and Dolls Salon-Holly Ridge, NC
October 2023 to Present
• Performed thorough cleaning and sanitization of assigned rooms, ensuring a clean and comfortable environment for guests
• Efficiently managed inventory of cleaning supplies, restocking as needed to maintain optimal levels
• Implemented effective organization systems for linens, towels, and amenities to streamline housekeeping operations
• Collaborated with team members to prioritize tasks and meet daily cleaning goals in a fast-paced environment
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Maintained cleanliness and sanitation standards in accordance with industry regulations
• Performed routine cleaning tasks, including sweeping, mopping, and disinfecting surfaces
• Operated and maintained cleaning equipment such as vacuum cleaners and floor scrubbers
• Ensured proper disposal of waste materials following established protocols Lead Cleaner,Inspector and trainer.
Sunny Oasis Cleaning-Jacksonville, NC
April 2020 to Present
• Performed thorough cleaning of residential homes, ensuring all rooms were cleaned to the highest standards
• Managed and prioritized daily cleaning tasks based on client preferences and specific instructions
• Utilized various cleaning tools and equipment to efficiently clean surfaces, floors, carpets, and furniture
• Implemented effective organization systems for household items to maintain cleanliness and orderliness
• Performed thorough cleaning of residential homes, ensuring high standards of cleanliness and sanitation
• Utilized effective cleaning techniques and products to achieve optimal results in a timely manner
• Managed and prioritized tasks efficiently to meet client expectations and deadlines
• Dusted, vacuumed, mopped, and polished floors to maintain a pristine living environment
• Supervised a team of XX cleaning crew members, ensuring efficient and high-quality cleaning services
• Developed and implemented cleaning schedules to optimize productivity and meet client expectations
• Trained new hires on proper cleaning techniques, safety protocols, and company policies
• Monitored inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock
• Performed thorough cleaning of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Ensured cleanliness and sanitation standards were met by following established protocols and procedures
• Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
• Collaborated with team members to efficiently complete tasks within designated timeframes
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Managed and prioritized daily tasks to ensure efficient completion of cleaning assignments within designated timeframes
• Maintained high standards of cleanliness and attention to detail in all areas of the home, including bedrooms, bathrooms, kitchens, and living spaces
• Utilized various cleaning tools and equipment effectively to achieve optimal results while ensuring the safety of both self and clients' property
• Developed and maintained master production schedule to optimize resource utilization and meet customer demand
• Collaborated with cross-functional teams including production, procurement, and logistics to ensure timely delivery of materials and finished goods
• Utilized ERP system to monitor inventory levels, track material availability, and identify potential bottlenecks in the production process
• Implemented forecasting models to accurately predict future demand patterns and adjust production schedules accordingly
• Assisted in the development and execution of advertising campaigns across multiple platforms, including print, digital, and social media
• Coordinated with internal teams and external vendors to ensure timely delivery of creative assets for advertising initiatives
• Managed the scheduling and placement of advertisements in various media outlets to maximize reach and target audience
• Monitored campaign performance metrics, analyzed data, and provided recommendations for optimization to achieve desired results
• Consistently exceeded monthly sales targets by XX% through effective prospecting, negotiation, and closing techniques
• Developed and maintained strong relationships with key advertising clients, resulting in a XX% increase in repeat business
• Collaborated with cross-functional teams to create customized advertising solutions that met client objectives and maximized revenue opportunities
• Identified new market segments and implemented targeted sales strategies, leading to a XX% growth in client base
• Managed and processed payroll for XX employees on a bi-weekly basis
• Ensured accurate calculation of employee wages, deductions, and taxes in compliance with federal and state regulations
• Collaborated with HR department to update employee information, including new hires, terminations, promotions, and salary changes
• Performed regular audits of payroll data to identify discrepancies or errors and resolved them promptly
• Coordinated and executed promotional campaigns for various products, resulting in a XX% increase in sales
• Collaborated with marketing team to develop creative concepts and strategies for promotions
• Managed timelines and budgets for multiple promotional projects simultaneously, ensuring on-time delivery within budget constraints
• Negotiated contracts with vendors and suppliers to secure cost-effective promotional materials and services
Customer Service Representative
T-Mobile ~ Exclusive Wireless, Inc.-Jacksonville, NC November 2024 to August 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Provided exceptional customer service to a high volume of customers, consistently maintaining a satisfaction rating of XX%
• Resolved customer inquiries and complaints in a timely and efficient manner, ensuring customer retention
• Assisted customers with product selection, providing detailed information on features, benefits, and pricing
• Processed customer orders accurately and efficiently, meeting or exceeding daily targets
• Provided exceptional customer service support to clients, addressing inquiries and resolving issues in a timely and professional manner
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls, emails, and live chats, consistently meeting or exceeding performance metrics for response time and customer satisfaction
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Provided technical support to customers via phone, email, and chat, troubleshooting software and hardware issues
• Resolved XX% of customer inquiries on the first call, exceeding departmental targets
• Demonstrated strong product knowledge to effectively address customer concerns and provide accurate solutions
• Documented all customer interactions in the CRM system, ensuring accurate tracking of issues and resolutions
• Supervised a team of XX customer service representatives in a high-volume call center environment
• Implemented new training program for customer service representatives, resulting in an XX% increase in first-call resolution rate
• Developed and implemented performance metrics to track individual and team performance, leading to a XX% improvement in overall customer satisfaction scores
• Created and maintained standard operating procedures for the call center, ensuring consistent and efficient handling of customer inquiries and complaints Housekeeper/Inspector
Hampton inn-Sneads Ferry, NC
October 2021 to April 2023
Inspect housekeeping carts and closets to ensure that they are properly stocked. Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status. As well as filling in where needed . If someone was a little slower than others I would help out . I would also help out as a group, I would strip beds, pickup dirty linens and leave clean linens . While house keeping I would be responsible for complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. I would also be responsible for changing linens, making beds,as well as tidying up stay overrooms that wanted services. Remote Call Center Representative
Navy Federal Credit Union-Wilmington, NC
December 2017 to August 2019
• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner
• Managed a high volume of incoming calls, emails, and chats from remote customers, consistently meeting or exceeding performance metrics
• Demonstrated strong problem-solving skills by effectively troubleshooting technical issues for remote customers and providing accurate solutions
Education
High school diploma
Miami Trace High School-Washington Court House, OH August 2006 to May 2010
Skills
• Office Administration (2 years)
• Meal Preparation
• Hospitality
• Organizational skills
• Senior Care
• Cash Handling
• Vital Signs
• Analysis skills
• Hotel experience
• Lead generation
• Front Desk
• Customer relationship management
• Communication skills
• Management
• B2B sales
• Custodial experience
• Floor care
• Presentation skills
• Contracts
• Pricing
• Vacation beach condos & homes
• Microsoft Office
• Commercial cleaning
• Construction cleaning
• Residential cleaning
• Move in cleans
• Laundry
• Social media management
• Marketing
• Negotiation
• Sanitation
• Sales
• Microsoft Excel
• Industrial cleaning
• Time Management
• Direct sales
• Relationship management
• HubSpot
• CRM software
• Strategic planning
• Cleaning
• Leadership
• English
• Salesforce
• Product management
• Dementia Care
• B2B
• Janitorial experience
• Retail Sales
• Account management
• Project management
• Cooking
• Microsoft PowerPoint
• Move out cleans
• Caregiving (4 years)
• Microsoft Word
• Food Preparation
• Medication Administration
• Customer service
• Business development
• Home Care
• Sales management
Certifications and Licenses
Driver's License
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