Customer Service Compliance Officer

Location:

Accra, Greater Accra, Ghana

Posted:

October 14, 2025

Contact this candidate

Resume:

Yakubu Inussah

+*** (0-545-***-*** **************@*****.*** Tema West, Accra 00233

SUMMARY

• Highly motivated professional with proven expertise in compliance, client relationship management, credit analysis, and IT systems support.

• Adept at ensuring regulatory adherence, verifying and validating client information, and driving business growth through client acquisition and financial analysis.

• Skilled at building strong client relationships, conducting due diligence, and drafting loan reports that support key credit decisions.

• Equipped with a BTech and HND in Information Technology, offering a strong expertise in IT infrastructure and systems management.

WORK EXPERIENCE

Credit Analyst & Client Relationship Manager Nov 2023 – Present Standard Chartered Bank Ghana PLC – Accra, Ghana

• Manage a portfolio of retail and corporate clients, ensuring strong relationships and exceptional service delivery in a fast-paced, sales-driven environment.

• Conduct detailed financial and credit analyses to support loan applications, producing comprehensive credit reports that inform approval decisions.

• Collaborate with cross-functional teams to meet sales targets, enhance client satisfaction, and uphold regulatory and compliance standards.

Compliance Officer, Registration Unit Oct 2021 – Dec 2022 Social Security and National Insurance Trust (SSNIT) – Tamale, Northern Region

• Verified and approved client details for the issuance of SSNIT identification numbers, ensuring accuracy and compliance with regulatory requirements.

• Maintained data integrity in the national social security database through meticulous validation processes.

• Strengthened public trust by ensuring adherence to strict compliance and registration procedures. Industrial Attachment, MIS Unit Jun 2020 – Aug 2020 Barclays Bank (ABSA) – Tamale, Northern Region

• Supported the Management Information Systems team in maintaining data accuracy and generating management reports.

• Assisted in monitoring data integrity across reporting systems, providing insights to support data-driven decisions.

• Gained exposure to the role of MIS in banking operations and regulatory reporting. Industrial Attachment, IT Unit Jun 2019 – Nov 2019 Tamale Teaching Hospital – Tamale, Northern Region

• Offered technical support for IT infrastructure, including troubleshooting hardware/software issues and maintaining network stability.

• Assisted in implementing IT systems critical to healthcare delivery and administrative functions.

• Developed problem-solving and IT service management skills in a high-pressure healthcare environment. EDUCATION

Tamale Technical University

Northern Region, Tamale

BTech in Information Technology

Aug 2021 – Aug 2023

Tamale Technical University

Northern Region, Tamale

HND in Information Technology

Aug 2018 – July 2021

Key Skills