Customer Service Facility Maintenance

Michael A Ciufia

*******@*******.*** --- LinkedIn URL --- 908-***-**** --- Ocala, FL 34473

Qualifications Profile

Accomplished and resourceful professional with extensive experience in marine terminal equipment, repairs, automotive/heavy truck and facility maintenance as well as strong expertise in procurement and vendor relations; well-prepared to excel in leadership position. Demonstrated success effectively mobilizing human, financial, and operational resources to streamline existing operations. Adept at tracking inventory, ordering supplies, and training staff. Articulate and refined communicator; foster congenial relationships with key stakeholders.

Areas of Expertise

Team Leadership & Coaching

Budgeting, Procurement & Forecasting

Facility Maintenance

Strategic Planning & Analysis

Quality & Compliance Assurance

Relationship Building

Program Management

Automotive Estimating Mechanical & Body Repairs

Documentation & Reporting

Heavy Truck Estimating Mechanical & Body Repairs

Technical Issue Resolution

Automotive & Heavy Truck Parts Purchasing & Inventory Control

Professional Experience

Newport Systems Inc. – Wall, NJ Aug 2023 to May 2025

System Support Analyst

Provide support for Clients using NSI’s Intermodal Equipment Maintenances Software. Work with IT staff to improve data-based tariffs for container and intermodal chassis repair to streamline and reduce EDI transmission errors. Provide support to new customers in transition to the NSI system by maintaining their existing software system.

GCT NY LP – Staten Island, NY Jun 2000 to Dec 2020

Maintenance & Repair Manager

Ensured seamless workflow by supervising tool/part inventories and day-to-day shop operations. Updated and maintained both personnel and operational data for future reference. Assessed installation, repairs, and service needs by examining objects and analyzing information. Enforced end-to-end controls for compliance with set standards and policies. Tracked and ordered materials and supplies for continuous operations. Established and sustained strong relationships with vendors, suppliers, management, engineering, quality control, and customers. Managed M&R, reefer/genset, procurement and facility maintenance departments as well as created RFPs and set retail pricing for M&R, reefer/genset, and facility Maintenance - related inventories.

Devised and implemented maintenance policies and procedures for continuous functional excellence.

Mitigated accidents and incidents by providing employee safety training.

Prepared and administered budgets with a focus on reducing additional expenses.

Introduced electronic maintenance program and computer information management systems.

Discussed and closed contract negotiations with vendors on favorable terms via tactful communication.

Purchasing parts & supplies for fleet equipment, Facility Maintenace, and Inventory control.

Additional Experience

Auto Body Case Manager --- Bridgewater Auto Body --- Flemington, NJ

Manager --- On-Site Fleet Service --- East Brunswick, NJ

Insurance Agent --- Prudential Life Insurance Company --- Cranford, NJ

Service Manager --- Firestone Tire --- Woodbridge, NJ

Service Advisor --- Watchung Ford --- Watchung, NJ

Service Advisor --- Ridge Chevrolet & Oldsmobile --- Basking Ridge, NJ

Education & Credentials

TWIC CARD --- OSHA - 10 Hour Marine Terminals Course --- Life Insurance License in NJ --- NASD Series 6 License --- Waterfront Commission NY & NJ Pier Superintendent Pass

Contact this candidate