Business Development Accounts Receivable

Soojung Kim (Crystal)

+82-010-****-**** ***********@*****.*** Canadian Citizen on F4 Visa in South Korea Results-driven sales and business development leader - driving revenue growth, building long-term client partnerships, and maximizing customer satisfaction. CORE SKILLS

- Corporate Sales & Business Development

- Key Account Management (Hotels & Airlines, Negotiation & Contract Closing)

- Bilingual: English & Korean (Native), French (Conversational)

- Revenue Growth & Client Retention

- Customer Experience & Escalation Management

- Team Leadership & Performance Coaching

- Procurement & Vendor Relations

- Sales Analytics, Forecasting & Reporting

- Advanced Excel (Financial modeling, Sales reporting, KPI dashboards)

- Sales CRM, Google Workspace, Excel, Microsoft Navision (ERP)

- Notion (CRM & workflow building)

PROFESSIONAL EXPERIENCE

SENIOR MANAGER – SALES & ACCOUNTS RECEIVABLE, GR GROUP January 2020 – July 2025

• Secured contracts with Marriott International, IHG Group, and Fiji’s top resorts, generating

~$1M monthly sales during peak tourist seasons.

• Grew enterprise client portfolio to include 15+ high-value hotel chains and corporate partners, boosting annual revenue by 35% YoY.

• Managed financial operations, including accounts receivable, reporting, and compliance.

• Implemented ERP solutions (Microsoft Navision, Excel) to improve tracking and operational efficiency by 20%, and reducing receivables delays by 15%, overseeing invoicing, auditing and bank reconciliation.

• Directed sales team handling 200–300 daily client interactions, consistently achieving KPIs in retention and upselling.

• Enhanced customer journey by introducing new SOPs, driving client satisfaction scores up by 25%. CUSTOMER CARE COORDINATOR, GR GROUP

January 2025 – July 2025

• Negotiated and secured multi-year contracts with Fiji Airways, UN, Vodafone, and the President’s House, worth over $500K+ total contract value.

• Managed VIP events (weddings, government functions) for 6,000+ guests, delivering premium service under tight deadlines.

• Designed tourist-targeted sales campaigns and loyalty programs, increasing repeat bookings by 30%

• Served as primary escalation point for high-value clients, achieving 95% issue resolution within SLA.

• Developed customer retention and satisfaction strategies tailored for Korean-speaking and English-speaking clients and stakeholders.

PROCUREMENT & LOGISTICS MANAGER, GR GROUP

January 2020 - March 2025

• Coordinated logistics for 1,000+ employees and multi-site operations, ensuring seamless supply flow during peak season demands

• Negotiated supplier contracts reducing procurement costs by 15%, directly reinvesting into sales promotions and customer programs.

• Partnered with sales team to align inventory strategy with hotel/restaurant demand forecasts, reducing stock-outs by 40%.

• Raised & approved purchase orders for large-scale food production operations, overseeing accounts payable.

• Managed HR duties, keeping track of employees, conducting interviews, screening and organized required documents.

HYPERMARKET MANAGER, TRUE MART

May 2020 – November 2023

• Developed customer loyalty programs, increasing repeat purchases by 28%.

• Negotiated vendor agreements improving margins by 10% while expanding product variety.

• Collaborated cross-functionally to improve support response workflows and address customer pain points.

• Led operations for True Mart Online, a Shopify-based grocery delivery app launched during COVID-19 in Fiji, managing end-to-end logistics, accounting, customer service, and technical maintenance of the website and app.

RESTAURANT FRANCHISE MANAGER CAFÉ & EATERIES (OLIVE TREE, PATISSERIE) October 2017 – January 2020

• Trained and mentored employees, improving service standards and productivity.

• Managed 20+ staff and daily operations, increasing monthly sales by 18% through upselling and promotions.

• Streamlined vendor management and POS systems for cost savings and operational efficiency. FREELANCE EDUCATOR Canada (Toronto), South Korea (Seoul)

• Taught English, violin, and piano to students at various skill levels. February 2014 – August 2015

AWARDS

- Suzuki First Place Violinist 2015 CANADA

St. Catharines Music Festival Competition

- Global Korean Youth Network 2010

Selected Representative of Canada

OTHER INTERESTS

Violinist and pianist Equestrian Global traveler Health & AI enthusiast Avid Notion builder

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