Management

GREGORIO

BAILEY

Email: ****************@*******.***

Phone: 956-***-****

Summary

Self motivated individual with exceptional knowledge of the restaurant industry.15 years of managing the day-to-day operations. Highly organized and committed to deliver a great customer experience with quality service.

Education

Colorado Tech University

Bachelor of Science in Business Administration

Expected Graduation 10/2028

Howard College

Certificate in Culinary Arts

2005

South San High School

1986-1990

Experience

General Manager

America's Best Automotive

Alpharetta, Georgia 01/2021 - 05/2023

• Overseeing day-to-day operations

• Reviewing work orders, verifying quality of work, and ensuring safety

• Recruiting, training, scheduling, evaluating, and developing employees

• Building relationships with customers, resolving customer complaints, and ensuring customer satisfaction

Manager

Whataburger

San Antonio, Texas 03/2015 - 08/2020

• Responsible for day-to-day operations including scheduling, customer service, food preparation, and dining room presentation

• Conduct regular inventory checks, control waste, order weekly truck deliveries

• Ensure customers are highly satisfied, ensuring all health and Standard Operating Procedures (SOP) are followed

Co-Manager

Sbarros Italian Eatery

San Antonio, Texas 12/2013 - 12/2014

• Supporting GM in all efforts to meet or exceed the sales forecast for each period

• Control food costs and control labor

• Follow Cash Control Policy to effectively control cash receipts and daily bank deposits

• Ensure food quality and 100% customer satisfaction through positive guest relations and ensuring products are consistent with Sbarro's quality standards

General Manager

IHOP Restaurants

San Antonio, Texas 07/2009 - 11/2013

• Prepare weekly sales projections

• Oversee all aspects of the restaurant operations

• Adhere to company standards to improve sales and minimize costs, including food, beverage, supply, utility, and labor expenses

• Ensure correct and prompt completion of financial and personnel/payroll administrative duties in line with company policies

• Enforce food safety practices, cleanliness, and maintenance in the kitchen and dining areas

• Keep compliance with operational standards, company policies, and local laws

• Ensure consistent high-quality food preparation as well as excellent customer service

Skills

• Customer Relations

• Inventory Management

• Team Building

• Training

• Labor Control

• Computer literacy

Contact this candidate