Support Specialist Web Developer
Resume:
George L. B. McCrimmon
Senior SharePoint Administrator
**********@****.***
Charlotte, NC 28269
Summary:
Migration Consultant with 18+ years of experience as Lead O365/SharePoint Consultant, SharePoint Administrator-Developer, Systems Support Specialist, and Web Developer.
Proven expertise in large-scale SharePoint and Office 365 migrations, utilizing tools such as Sharegate, DocAve (AvePoint), DryvIQ, and MS Project for planning, execution, and governance.
Skilled in developing detailed project plans, resource management, and timelines with MS Project, ensuring successful delivery of complex migration projects across on-premises and cloud environments.
Experienced in coordinating migration activities, assessing content, and ensuring data integrity and minimal downtime.
Adept at creating migration strategies, managing stakeholder communications, and executing migrations efficiently through automation and best practices.
Experienced in Worked closely with US and EU SharePoint teams to develop new SharePoint Governance and Design Documents for SharePoint Online under the O365 tenant.
Experienced in Developed Custom sites, Site Templates, and Site Banners for Ahold Delhaize Subsidiaries, SharePoint lists and libraries through the usage of SharePoint designer, SPFx, and Power Platform.
Experienced in User experience and design strategy that enables superior adoption and self-serviceability.
Experience (UX) and User Interface Design (UI) and development of website in HTML5, CSS3, JavaScript, jQuery, and Drupal open-source CMS system Involving listing events registration process and other aspects the soccer site required.
Professional Summary:
Responsible for developing and maintaining a professional level of proficiency with Information for the benefit of several offices.
Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost-effectively.
Quickly learn and master new technology equally successful in both team and self-directed settings and proficient in a range of computer systems, languages, tools, and testing methodologies.
Resolved all network and application issues with local and remote users.
This includes network authentication, application and hardware support, network and phone cabling, router and switch planning and installation.
Education:
Bachelor of Science in Computer Information Systems GPA: 3.0/4.0 Graduated (May 2004)
oJohnson C. Smith University – Charlotte, NC
Certifications:
MOS Certified O365, SharePoint 2013 (online)
CompTIA A+
Microsoft Certified: Azure Administration
Microsoft Certified: Power Platform Developer Associate
Technology Summary:
Systems: CICS/ISPF/Mainframe, UNIX, LINUX, Ubuntu, Windows 9X/NT/2000/XP/Vista/Windows 7, Windows 8, Windows 10, Novell NetWare, Mac OS,
Databases: Microsoft Dataverse, SQL Server, SharePoint
Methodologies: Agile, Scrum, Waterfall
Browser Clients: Internet Explorer (IE), Firefox, Chrome, Safari, Silverlight, QuickTime, Windows Media, and Adobe Flash.
Languages/Framework +Tools: Java /Java 2, J2EE, PHP, JavaScript, Windows PowerShell, SharePoint Online Management PowerShell, VBScript, XHTML, HTML, XML, UML AS2, AS3(Flash), Visual Basic, SQL, CSS, C++, Java, DOS Batch, Angular, Vue.js, React, SPFx.
Software: Java Eclipse, MS Project, MicroStrategy, MS Visio, MS Office, MS Dynamics CRM, Lotus Notes, Adobe Creative SharePoint Suite 3, 4, and 5, 2007, 2010e, 2013e, 2016, 2019, SharePoint Online. Project Server, Visio, FrontPage, Dreamweaver, Visual Studio Code, Serena Team Track, MS O365, Power Platform, MS Teams, MS Bookings.
Work Experience:
Oct 2024 – Aug 2025
Honeywell Charlotte NC
Senior IT Analyst
Maintain and administer Microsoft SharePoint OnPrem and Online Environment, including daily monitoring, troubleshooting and performance analysis; SharePoint Subject Matter Expert (SME).
Provide technical guidance to the team in the technologies related to the support of an Enterprise SharePoint environment (understanding relationship with active directory, SQL, AAD, IIS, etc).
Works with various Project Managers to facilitate the deployment of new SharePoint sites within the existing SharePoint 2013/2016/2019/Subscription Edition, Submits and maintains firewall rule requests (FWRR) including any required EMS Security Exceptions.
Managed enterprise SharePoint On-Prem and Online migrations, leveraging Sharegate, DocAve, DryvIQ, and MS Project to schedule, monitor, and coordinate migration timelines and resources.
Developed detailed project plans using MS Project to track migration phases, resource allocation, dependencies, and risk mitigation strategies.
Submits required architecture exceptions where deviations to Honeywell standards are required to reduce costs or meet project demands.
Assists in defining system architecture standards for the various Business Units. Responsible for deployment across the Enterprise.
Assesses fit of customer and system requirements with standard Enterprise infrastructure and applications, to determine adaptation with standard tool set requirements.
Responsible for providing application and code deployment services in support of programs during the implementation phase.
Evaluates the overall customer demand for IT services.
Helps ensure that systems design requirements will meet both Honeywell Architecture and Security standards.
Develops governance activities to ensure compliance with architecture standards.
Ensures optimum system efficiency by refreshing the systems and recommending enhancements to maintain or improve system integrity.
Investigates and implements technological solutions to support business unit needs.
Analyzes technology industry and market trends to recommend technology strategy that best supports system and customer needs and overall business strategy.
Jan 2024 – May 2024
RAAS Infotek, Charlotte,NC
Senior Systems Engineer/O365/SharePoint administrator
Create document libraries and SharePoint groups for external file sharing using VS code and PowerShell Scripting.
Create PowerShell scripts to Identify Hostnames for reported Remote and Local IP addresses.
Design, configure, and maintain SharePoint Online sites, libraries, lists, and permissions following best practices and business needs.
Collaborate with teams to gather requirements and translate them into effective SharePoint solutions.
Provide expert-level technical support to resolve complex SharePoint Online issues and incidents.
Monitor SharePoint Online performance, troubleshoot issues, and ensure system stability.
Contribute to migration projects from on-premises SharePoint environments to SharePoint Online:
Ensuring content and data integrity.
Support migration plans, including content assessment classifications, testing, and validation.
Support migration tools and scripting to automate migration processes.
Use PowerShell scripting to automate administrative tasks, enhance SharePoint functionality, and improve user experiences.
Create and deploy custom solutions using SharePoint Framework (SPFx), JavaScript, HTML, CSS, and related technologies.
Collaborate with developers for integrating SharePoint with other applications.
July 2023 – Jan 2024
JDA Partners/Microsoft, Charlotte, NC
SharePoint Customer Support Engineer
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp-up activities, knowledge sharing, technical coaching and mentoring
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Identify potential product defects, contributing to Microsoft product improvements
Installing the SharePoint platform, integrating applications, and creating libraries.
Adding users, controlling access to document libraries, and setting permissions.
Performing maintenance of the SharePoint platform, servers, and intranet.
Troubleshooting and resolving SharePoint issues or malfunctions.
Providing SharePoint support and end-user training.
Performing data retrieval and backup procedures to prevent data loss.
Ensuring sufficient storage space by performing clean-ups and archiving data.
Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences.
Maintaining network infrastructure, as well as managing encryption, security zones, and firewalls.
Keeping up to date with SharePoint developments and performing version updates and upgrades
Work Experience:
July 2022 – July 2023
Truist Bank, Charlotte, NC
SharePoint Developer/Administrator
Responsibilities:
Update and maintain Cyber content on Corporate Intranet pages.
Process work and building out the CCS Service Catalog, which will be housed in Services Now.
Designed and Built out New SharePoint Site pages featuring current information and Cyber capabilities representing a top ten financial institution.
Manage Custom site pages using HTML, JavaScript and CSS including editing designs, links, and page content.
Update and create new Nintex forms and Nintex Workflows for business requirements.
Identify and provide efficiencies in connection with implementations and operating model deployments and build out capabilities and process efficiencies supporting all Corporate Cybersecurity.
Developed the structure/creation of, access to, governance of, and content support for the various subsites within the master site critical to Cyber deliverables and initiatives.
Created Strategy Plan for Redesigning of the entire CCS Site collection converting Classic pages to Modern pages. Created New Communication Site for the Cybersecurity Business Office.
Guided Project plan for Migration of all CCS subsites and promoting them to their own Site Collection with uniformed Naming Convention.
Removed Custom scripting to Ready up sites for future migrations to SharePoint Online.
Created new CCS Functional Organization Chart to be able to easily update by CSL members in alignment with business requirements.
Created Wopiframes to enhance visualization of CCS Org charts within Intranet site pages that utilized PowerPoints, Visio diagrams and Word documents.
Managed End User access to SharePoint Groups and email enabled security groups.
Provided Governance and Clean up plans for previously migrated content carried over from the Truist merger from SunTrust ant BB&T banks.
Created SharePoint List Forms and Workflows using Nintex for CCS Subsite owners Surveys to assist with cleaning up the site collection and remove unwanted content and collecting Feedback.
Support 3rd party Solution application (Nintex) for managing SharePoint Forms and Workflows.
June 2021 to June 2022
Estee Lauder, New York, NY via Wipro
Lead O365/SharePoint Consultant and Developer
Responsibilities:
Customer advocate and represent their needs with internal product teams.
Provided timely response/resolution to technical and product inquiries.
Provided resolution results within established Service Level Agreement Guidelines.
Awareness of Customer business priorities & key events.
Provided proactive status updates to required parties.
Record and document all issues related to customers within established process guidelines.
Answer questions regarding product functionality and usage.
Enabled product features included in the contract which Customer cannot enable themselves through the admin console.
Support activities related to the migration from SharePoint 2013 and 2016 on-premises environments to the new SharePoint online.
Solve implementation problems.
Extract and review SharePoint Online sites details using PowerShell with MFA connecting through PnP PowerShell and CSOM coding.
Resolved Microsoft 365 apps for Enterprise/Business product issues.
Product Content Creation (KB articles, whitepapers, forum participation).
Provided Knowledge Transfer sessions to help reduce escalations.
Extensive usage of SharePoint management PowerShell to detect vulnerabilities, hotfixes and run Cumulative updates.
Extensive usage of SharePoint migration tool, and Sharegate to migrate files from file shares to OneDrive, Teams, and SharePoint in Microsoft 365.
Provided Maintenance support and implementation documentation for Cumulative updates for SharePoint on-premises 2010, 2013, and 2019 Environments for both QA and Production.
Executed PowerShell script created in house to clean up and generate additional storage space for SPO sites.
Consistent usage of Service -Now to track IT tickets. Manage Incident reports Along with IT service and change requests.
Included custom validation, filters, and snapshot Calendar to view availability of information being entered to give the user the ability to see on the fly, a person’s availability.
User experience and design strategy that enables superior adoption and self-serviceability.
Updated Service-Now Knowledge base with FAQs and training guides for Tier 1 and 2 helpdesk support.
Represent team in CAB meetings for Change request.
Created workflows using power automate to assist with sending notifications for review and approval of KB articles to be published.
Provided support for SharePoint Online end users and help as needed for daily productivity.
Managed daily meetings with team to ensure tickets are being monitored and help when needed to staff to ensure SLA is not breached.
Managed the development of Power Apps solutions for internal processes, improving user experience and efficiency.
Created Power automate flows for approving and publishing KB articles from SharePoint list to Service now to assist Tier 1 helpdesk support team with routing tickets and cutting down support work hours by 50%.
Supported the integration of Power Automate with existing systems, enabling seamless data flow and task automation.
Participated in user acceptance testing (UAT) and provided support to ensure successful deployment of solutions.
Maintained documentation for developed applications and workflows to facilitate knowledge sharing.
Conducted training sessions for end-users on leveraging Power Platform tools effectively.
December 2020 to May 2021
Corning, New York, NY via Wipro
Lead O365/SharePoint Consultant
Responsibilities:
Customer advocate and represent their needs with internal product teams.
Provided timely response/resolution to technical and product inquiries.
Provided resolution results within established Service Level Agreement Guidelines.
Awareness of Customer business priorities & key events.
Provided proactive status updates to required parties.
Record and document all issues related to customers within established process guidelines.
Answer questions regarding product functionality and usage.
Enabled product features included in the contract which Customer cannot enable themselves through the admin console.
Solve implementation problems.
Resolved Microsoft 365 apps for Enterprise/Business product issues.
Product Content Creation (KB articles, whitepapers, forum participation).
Provided Knowledge Transfer sessions to help reduce escalations.
Provided Maintenance support and implementation documentation for Cumulative updates for SharePoint on-premises 2013, 2016, and 2019 Environments for both QA and Production.
Execute PowerShell script created in house to clean up and generate additional storage space for SPO sites.
Consistent usage of Service -Now to track IT tickets.
Managed Incident reports Along with IT service and change requests.
Updated Service-Now Knowledge base with FAQs and training guides for Tier 1 and 2 helpdesk support.
Represent team in CAB meetings for Change request.
Extensive usage of SharePoint management PowerShell to detect vulnerabilities, hotfixes and run Cumulative updates.
Created workflows using power automate to assist with sending notifications for review and approval of KB articles to be published.
Extract and review SharePoint Online sites details using Powershell with MFA connecting through PnP powershell and CSOM coding.
Provided support for SharePoint Online end users and aid as needed for daily productivity.
Managed daily meetings with team to ensure tickets are being monitored and aid when needed to staff to ensure SLA is not breached.
March 2020 to November 2020
Duke Energy, Charlotte, NC via ESG International
SharePoint Administrator/Developer
Responsibilities:
Managed user permission policies for all SharePoint Site Collections.
Development of SharePoint and Nintex workflows along with MS Info path forms for Project control files and system estimators.
Run monthly refresh jobs by creating task scheduler VBA scripts for multiple Virtual machines.
Updated Macro VBA scripts to document logging of timestamps for PST refreshes.
Worked closely with Microsoft specialist to develop a full migration strategy to SharePoint online from SP2016 platforms.
Planned and implemented solutions for SharePoint Server 2016 Upgrade to SharePoint Online site customization which included power apps and power automate usage for recreating SharePoint forms and customized workflows (MS FLOW).
March 2014 to February 2020
Delhaize America/Ahold Delhaize, Salisbury, NC
Software Engineer II/SharePoint Farm Administrator-Developer/
Responsibilities:
Managed file storage for the Ahold Delhaize organization in SharePoint Online and OneDrive through the usage of SharePoint admin center and SharePoint Online management shell.
Apply DLP (Data Loss Prevention) policies to all US SharePoint site collections using PnP powershell.
Configure IRM (Information Rights management) settings for all SharePoint lists and Libraries for both US and EU site collections to protect sensitive data from unauthorized access.
Managed user permission policies for all SharePoint Site Collections.
Consistent usage of PowerShell for user management tasks, licenses, organization information, and core tenant level services.
Extract and review SharePoint Online sites details using PowerShell with MFA connecting through PnP PowerShell and CSOM coding.
Worked closely with US and EU SharePoint teams to develop new SharePoint Governance and Design Documents for SharePoint Online under the O365 tenant.
Worked closely with Microsoft specialist to develop a full migration strategy to SharePoint online from SP2010 and SP2013 platforms.
Consistent usage of Service -Now to track IT tickets.
Managed Incident reports Along with IT service and change requests.
Extensive usage of SharePoint management PowerShell to detect vulnerabilities, hotfixes and run Cumulative updates.
Updated Service-Now Knowledge base with FAQs and training guides for Tier 1 and 2 helpdesk support.
Enhanced and configures application functionality to meet business needs.
Managed content migration projects, ensuring minimal disruption and maximum data integrity, with detailed scheduling and resource management via MS Project.
Oversaw the migration of classic pages to modern SharePoint pages, coordinating efforts across teams and tracking progress with MS Project.
Lead SharePoint Consultant for Establishing a SharePoint server 2016 and SP Online development environments.
Planned and implemented solutions for SharePoint Server 2013 Upgrade to SharePoint Server 2016 Beta Edition.
Leads projects and implementations.
Coordinated with other team members and departments to achieve project success.
Configured and maintained Windows server infrastructure, ensuring that patches and appropriate security policies are applied.
Installed SharePoint migration tool, Sharegate, and Doc Ave within the multiple SharePoint farms to migrate files from file shares to OneDrive, Teams, and SharePoint in Microsoft 365
Ensured that best practices are applied in support of the Active Directory and Office 365 implementation.
Continued to keep the customer at the center.
Ensured Requests and reported Incidents are met and resolved in a timely fashion.
Managed SharePoint Platform and Granular Backups through AvePoint Doc Ave v6.5
Supported PMO time tracking SharePoint Site.
Assisted with Managing user access requests, Custom lists, KPI dashboards and scorecards.
Identified new strategies to drive down the "run" costs of 2016 operating expenses.
Developed New SharePoint 2016 Planning worksheets to outline new topology, Server Roles, Application Services and Web applications.
Provided Support and maintenance for the complaint social network site.
Assisted with the creation of the Delhaize America Yammer Usage Policy.
Yammer
Configured Yammer security settings.
Configured network settings, features, and applications.
Set network design, including logo and color scheme.
Attending Forums and Webinars along IT Summit events where knowledge and innovation are shared and highlighted amongst a network of IT associates.
Installed Project Server 2013 onto the SharePoint 2013 Farm, including provisioning Project server Service application.
Project Server
Managed Permissions for SharePoint groups in Project Server 2013.
Configured Time and Task Management Project web apps settings.
Define Fiscal Periods, Time reporting periods, administrative time, etc. based upon Business requirements!
Managed Delegates.
Full understanding of Manage Queue Jobs and OLAP Database Management.
SharePoint Developer
Extensive Knowledge of SharePoint Designer and C#.
Studied business process flows and able to translate to digital workflows with the usage of MS Visio and SharePoint Designer.
Created Architectural Review board workflows to assist Project managers in executing critical decisions.
Edit Master pages to meet business needs of custom look and feel for site pages.
Reviewed and analyzed multiple third-party solutions and power apps to be applied to site collections across US and EU SharePoint platforms.
Build Custom workflow solutions for corporate business needs, such as approval workflows, email notifications, committee review boards, collect feedback, new site requests, act.
Conducted training sessions for end-users on leveraging Power Platform tools effectively.
Developed Custom sites, Site Templates, and Site Banners for Ahold Delhaize Subsidiaries, SharePoint lists and libraries through the usage of SharePoint designer and C#.
Experienced SharePoint migration process and Tools such as Metalogix, Sharegate, Doc Ave, and SharePoint migration tool by microsoft.
Assisted in the development of Power Apps solutions for internal processes, improving user experience and efficiency.
Supported the integration of Power Automate with existing systems, enabling seamless data flow and task automation.
Participated in user acceptance testing (UAT) and provided support to ensure successful deployment of solutions.
Maintained documentation for developed applications and workflows to facilitate knowledge sharing.
October 2013 to March 2014
Delhaize America/Food Lion LLC., Salisbury, NC via The Select Group
SharePoint Administrator/Farm Administrator
Responsibilities:
Enhanced and configures application functionality to meet business needs.
Worked with customers to identify and define requirements for new solutions.
Created New SharePoint Development Life Cycle Environment which included SharePoint topologies and list of all server roles within the server farm.
Lead SharePoint Consultant for Establishing a SharePoint server 2013 development environment.
Planned and implemented solutions for SharePoint 2010 Foundation Upgrade to SharePoint Server 2013 Enterprise Edition.
Consistent usage of Service -Now to track IT tickets.
Managed Incident reports Along with IT service and change requests.
Updated Service-Now Knowledge base with FAQs and training guides for Tier 1 and 2 helpdesk support.
Succussed applied database attach-method to new farm and upgraded all site collections from 2010.
Imported User Profiles from Active directory and Synchronized user profile services to enable and create My Sites, Newsfeed, and social tagging.
Configured and maintained Windows server infrastructure, ensuring that patches and appropriate security policies are applied.
Worked jointly with internal teams to design, implement, configure, and update software and hardware systems.
Leads projects and implementations.
Coordinated with other team members and departments to achieve project success.
Created Service Request Tickets for new hardware and virtual machines.
Enhanced and configures application functionality to meet business needs.
Worked with customers to identify and define requirements for new solutions.
Interacted with clients via telephone, e-mail, or in-person to resolve minor to complex problems.
Documented new features and changes to existing features.
SharePoint Support: Designed, Developed, implemented, and maintained pages for the clients' SharePoint site-collections.
Created and maintained design and technical documents.
Extensive usage of SharePoint management PowerShell to detect vulnerabilities, hotfixes and run Cumulative updates .
Worked with confidential and proprietary company and client data.
Contributed to team development and performance to achieve team goals.
April 2013 to August 2013
Apex Systems/CACI/US Army 81st Regional Command Center, Fort Jackson, SC (Federal - Military)
SharePoint Developer/Administrator
Responsibilities:
SharePoint Support: Designed, Developed, implemented, and maintained pages for the clients' SharePoint site-collections.
SharePoint administrator: Setup farm configurations, and logical architecture of the SharePoint site, Managed Metadata, service applications and User Profile Service apps.
Creating Site Collections. Configuring emails for SharePoint. Defining libraries, lists and tasks.
Moderate usage of CRM to manage contacts from customer emails in Outlook and keeping track of reports.
Manages permissions for client site collection. Manages existing workflows and reports. Assists users in the operation of the application.
Proficiency with SharePoint customization features such as Service Applications, Web Service APIs, and the Client Object Model.
Develop complex workflow in SharePoint Designer.
Participate in a SharePoint support 24x7 on-call rotation (incidents and requests)
Extensive usage of MS SharePoint for web content and document management.
Convert and edit data Tables and Forms using MS Info Path 2007 to integrate with MS SharePoint which was used to track business issues, including progress, contributors, date closed, due date, status, and owners for action items.
Created CSS (Customer System Support) Procedural Operations Guide (PPT, DOC and FLV) with video presentation of the system workflow and Users defining roles in the ticketing process.
Provide technical expertise for a SharePoint 2010-to-2013 upgrade project with ESRI mapping web parts.
Proficiency with SharePoint web parts, master pages, themes, and other core SharePoint functionality
Serena Business Manager - "Team Track" - Maintains business process workflows utilizing Serena Business Manager (SBM) formerly known as Serena Team Track. Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution.
Edit User data table on SQL Server by running queries. User emails in data table that did not match with registration form would block user from receive email notifications from SharePoint. Created SQL Server reports for all changes to email change reports.
Works with users to define existing or new system scope and objectives. Performs modifications to and maintenance of operational programs and procedures. Provides input into the creation of system documentation.
Assists users in the operation of the application.
Provided on-site analysis, development, and helpdesk support services for the U.S. Army Reserves at Ft. Jackson, SC.
Participated in support workgroups that provides customer service support activities for the U.S. Army Reserve.
Interacted with clients via telephone, e-mail, or in-person to resolve minor to complex problems.
Identified solutions to requirements caused by changes in policy or system changes.
Provide daily operational support and troubleshooting for SharePoint environments.
Participated in the analysis, design, and testing of software to implement business solutions. Responds to client queries regarding systems operations.
Documents client questions and resolutions.
Created and maintained design and technical documents.
Manage Development and Customizations of SharePoint Lists and Libraries and creation of custom content types.
Worked with confidential and proprietary company and client data.
Develops functional and technical documentation using Microsoft Office tools to include but not limited to training manuals, users’ manuals, system/requirement specifications, newsletters articles, and web-site content. Deliver functional training for small to large groups.
September 2012 to February 2013
TD Bank, Lexington, SC via Apple one
Technical Service Desk Rep I
Responsibilities:
Provide IT technical phone support service,
Assisting at-home users with Citrix connectivity /RSA sucureID token configurations
Remote tools such as Console One, Proxy Master, and Zen Browser.
First point of contact for employees seeking technical support on various issues including but not limited to hardware and/or software configuration.
Responsible for mobile device support to ensure
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