Customer Service
Resume:
DAYANA
PUERTA
*************@*****.**
m
Malden, MA 02148
Detail-oriented and motivated professional pursuing a career in banking and financial services. Strong foundation in customer service, cash handling, and administrative support, with a commitment to accuracy, confidentiality, and client satisfaction. Eager to expand knowledge of banking operations, financial products, and compliance while contributing to a team-driven environment.
Dedicated to delivering high-quality service and building long-term relationships with clients.
PROFESSIONAL SUMMARY
SKILLS
• Strong work ethic
Exceptional customer
service
•
• Cash handling
• Guest engagement
• Customer service
Malden High School
Malden
High School Diploma
EDUCATION
Zaftigs Delicatessen - Server
Brookline, MA • 09/2023 - Current
Ole Restaurant - Host
Cambridge, MA • 07/2024 - 06/2025
WORK HISTORY
Served food and beverages promptly with focused
attention to customer needs.
•
Handled cash transactions accurately, contributing to balanced daily financial reports.
•
Resolved customer complaints promptly and
professionally to maintain positive reputation.
•
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
•
Worked with POS system to place orders, manage bills, and handle complimentary items.
•
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
•
• Cultivated warm relationships with regular customers. Handled high-pressure situations with composure,
effectively managing large parties or unexpected events during busy shifts.
•
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait
times.
•
• Maintained a clean and welcoming atmosphere by quickly Chilacates - Cashier
Brookline, MA • 01/2022 - 11/2023
addressing spills and resetting tables after guest departure.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
•
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
•
Assisted customers with returns, refunds and resolving transaction issues.
•
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
•
Spanish
Native or Bilingual
English
Native or Bilingual
LANGUAGES
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