Customer Experience Administrative Support

Curriculum Vitae

Eva Magoi

+254-***-***-*** **********@*****.*** www.linkedin.com/in/magoieva

PROFILE

Warm, organized, and detail-oriented customer service professional with over two years of experience providing front-office, administrative, and client support in a fast-paced public service environment. Skilled in managing reception operations, handling inquiries, coordinating communication, and ensuring smooth office administration. Known for professionalism, a welcoming demeanor, and commitment to excellent service.

PROFESSIONAL EXPERIENCE

Kenya Revenue Authority (KRA) – Regional Head Office

Customer Experience & Administrative Support Jan 2023 – December 2024

Supported planning and coordination of departmental schedules, CSR activities, and client service campaigns across regional tax offices.

Processed incoming and outgoing correspondence and packages..

Prepared official reports, meeting minutes, staff engagement records, and weekly internal news publications that enhanced national staff awareness and communication.

Maintained structured digital and physical filing systems for minutes, attendance, reports, and publications, ensuring accessibility for audit and reporting purposes.

Facilitated requisition of transport, branded materials, stationery, and refreshments for departmental activities and customer outreach programs.

Answered phone and email inquiries, routed calls, and provided accurate information to clients..

Kenya Revenue Authority (KRA)

Public Relations Attachment

May 2022 – July 2022

Supported internal communication initiatives by drafting articles and helping design newsletters for staff.

Assisted with logistics and coordination of internal events including internal stakeholder forums and team briefings.

Gained exposure to internal communication tools and content management systems.

Contributed to internal feedback surveys to measure engagement effectiveness.

EDUCATION

Bachelor of Science in Communication and Media Studies

Rongo University

Major: Public Relations

Graduated: 2022

St. Jacinta Girls

Kenya Certificate of Secondary Education (KCSE)

Year completed: 2017

SKILLS

Front Office & Reception Management

Communication & Customer Service

Call Handling & Visitor Management

Scheduling & Calendar Coordination

Mail and Courier Handling (DHL, Fargo, etc.)

Office Supplies & Logistics Coordination

Record Keeping & Data Entry

Problem Solving & Multitasking

Microsoft Office Suite & CRM Systems

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