Customer Service Data Entry
Resume:
CONTACT INFO
**********@*****.***
Oakland, CA, 94603
CERTIFICATIONS
Housing Choice Voucher Occupancy,
Eligibility, Income, and Rent
Calculation V4 NAHRO March 2024
Life, Accident & Health Insurance
Agent CA Department of Insurance
October 2020-Present
World of Avenues, Travel Agency July
2022-Present
WORK EXPERIENCE
Program Assistant, Housing Programs Department
The City of Alameda Housing Authority
Oct 2022 - current / Alameda, CA
Provided compassionate customer service daily, handling 50+ sensitive clients in person with diverse emotional states, maintaining a 95% satisfaction rate.
Efficiently navigate Yardi system for 500+ client look-ups, enhancing data accuracy and client communication.
Managed comprehensive data entry across multiple spreadsheets, enhancing review accuracy for Directors by 30%.
Enhanced customer service by handling over 200 weekly calls answered and meticulously following up on missed calls.
Digitized over 10,000 client documents by efficient Laserfiche scanning processes, enhancing data security.
Oversaw FSS program's end-to-end process from recruitment to graduation, grew enrollment by 25%.
Optimized report generation processes by consolidating HQS data across spreadsheets, achieving a streamlined process and faster output for review.
Elevated ReliaCard program client engagement by 40% through strategic phone and USPS campaigns, measuring significant response uptick. Initiated bi-weekly customer support calls for searching voucher holders, resolving 95% of clients’ inquiries at first point of contact. Contributed to a variety projects within the agency as assigned by Management or other approved delegate.
Program Assistant, Property Operations
The City of Alameda Housing Authority
Oct 2022 - Jan 2024 / Alameda, CA
Processed 50+ monthly department invoices with 100% accuracy through Yardi, ensuring financial integrity.
Served as key vendor liaison, streamlining billing and COI processes to enhance operational efficiency.
Maintained Rent Increases spreadsheet for Authority owned properties, increasing accuracy in increase requests calculations, reducing error rate. Streamlined property inspection tracking through meticulous management of HQS processes, facilitating weekly reviews with HPD, and contributing to a reduction in failed inspections. Processed Welfare Exemption Tax Packets for 30 properties, ensuring 100% compliance and safeguarding affordable housing tax benefits. Enhanced client engagement through efficient management of monthly tenant and property notice distribution.
Streamlined Director’s Laserfiche scans, reducing document processing time by 30%, ensuring prompt access to critical documents. TAMISHA SMITH
Office Administration Specialist-Corporate Real Estate
& Business Services
AIG
Aug 2017 - Oct 2022 / San Francisco, CA
Provided Administrative office support onsite at San Francisco Regional Office and Concord Claims Office while remotely supporting small claims office in Boise, ID.
Provided vital remote support to the West Zone Corporate Real Estate & Business Services Team, ensuring zero downtime during staff absences. Managed vendor relationships and streamlined goods/service scheduling.
Led Fire, Life & Safety team as Floor Warden, coordinating emergency protocols and ensuring 100% compliance with federal safety standards. Supported relocation projects facilitating COI's, vendor management, scheduling service and deliveries. Adhoc purchases via corporate isued credit card associated wit projects.
Managed inventory of over 2000 assets, ensuring 100% accuracy for Property Tax audits and optimized disposal schedules. A/V & IT Support (Crestron, WebEx, Cisco Telepresence, Managed Print Services, Onsite Basic Tech Assist).
Process Move/Add/Change requests & update floor plans via CREST. Submit work orders for facility needs - CREST & Workspeed. Streamlined monthly Headcount Reports and Facility Cost Center Allocations, ensuring 100% accuracy in invoice distributions across departments.
Utilized SAP for efficient management of site allocations, indexing/coding, invoice payment/processing, lookup, journal entries, posting good receipts and deliverables tracking.
Diversity & Inclusion ERG Member- Women & Allies (Founder) BayPride. Contribute as needed to tasks associated with Office Administration Coordinator.
Senior Project Coordinator - Global Innovation Center AIG
Jan 2016 - Aug 2017 / San Francisco, CA
Coordinated 100+ domestic and international meetings for senior leadership, bolstering productivity and partner relations. Streamlined travel planning and expense reporting with Concur, reducing processing time by 25% for Global Innovation Team. Contributed within cross-functional team to create a comprehensive Business Continuity Plan, ensuring 99% operational resilience. Oversaw Salesforce submissions performing reviews for new partnership requests, vetting and presenting results to Global Innovation Team for final decision.
Partnered with AIG Innovation Legal to refine MNDA processes, achieving a 40% reduction in turnaround time and maintaining policy adherence. Orchestrated logistics for major events at the Global Innovation Center, leveraging Double Robotics for hybrid attendance, significantly enhancing participant experience.
Managed seamless acquisition of technology and office supplies, ensuring access to essential tools and facilitating workflow efficiency. Optimized goods receipts handling through SAP, enhancing inventory accuracy and facilitating timely invoice reconciliation. Office Administration Coordinator - Administration Delivery Services
AIG
Jun 2013 - Jan 2016 / San Francisco, CA
Managed seamless telephone operations for department head and provided backup for President's EA, achieving zero missed critical calls. Oversaw front desk, achieving 100% satisfaction in client, staff, and leadership support through dedicated training of receptionists. Utilized SAP for seamless handling of invoices, check requests and goods receipts.
Managed travel arrangements and expense reporting for Regional Administration Manager using Concur.
Leveraged Microsoft Office Suite to develop diverse documents and spreadsheets for tracking and team collaboration.
Streamlined attendee coordination and facility preparation for intercompany events and business partner collaborations, achieving a 98% satisfaction rate for services provided.
Provided seamless administrative support for West Zone, maintaining operations during multiple staff absences.
Facilitated HR onboarding/offboarding for 150+ employees, ensured timely equipment issuance/retrieval and document collection, reducing process time by 20%.
Oversaw acquisition of office and pantry supplies, along with equipment and business cell phones, contributing to improvement in operational efficiency.
Assited Business Services Administrator to secure LAN IDs and badge operations for over 100 new hires and terminations, enhancing company- wide security protocols.
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