Customer Service Accounts Payable

Management

Qualification Highlights

·** years of office managerial experience

·Assistant negotiator in purchasing of church and land valued at $1.4 million

·Human Resource Management duties that include hiring/firing, customer service, payroll, taxes, accounts payable and receivables

·Inventory Management System implemented, installed, and trained employees on a barcode scanner system

·Material handling duties of shipping/receiving clerk, assisting purchasing dept., inventory statistics including FIFO records.

Professional Experience

·Resolve customer complaints or answer customers' questions regarding policies and procedures

·Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

·Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes analytic overviews with MiniTab 17

·Implement corporate or departmental policies, procedures, and service standards in conjunction with management

·Discuss job performance problems with employees to identify causes and issues and to work on resolving problems with project budgets and timelines.

Employment History

Tud Suv /Streamline Services 6/2024 to present

Data Analyst

Detroit Quality Staffing 1/2024 to 6/24

Yard Crew Worker/Supervisor

CDS Demonstrators 2/2022 to 9/22

Demonstrator

MCM Staffing 2021 to 2022

Customer Service/ Recruiter

18 Wheels Publishing 3/2018 to 10/18

Music Publisher/ Creative Director

Greater Grace Temple, Benton Harbor, MI 1997 to 12/2021

Administration Assistant/Consultant

C & K Transportation, Livonia, MI 2012 to 2014

Office Manager (Internship)

Education

South University 6/2018

Master of Business Administration

Baker College, Clinton Township, MI 3/2014

Bachelor of Business Administration (Management), Minor: Human Resource Management

Lake Michigan College, Benton Harbor, MI 6/1996

Association of Arts (Secondary Education)

Skills

MiniTab, Microsoft Office 365, QuickBooks, Peachtree Accounting, Customer Service, Record Keeping, Customer Relationship Management, Staffing & Hiring Processes, Project Development/Implementation, Personnel Training /Supervisory Skills, Writing/Proofreading/Editing, Chauffer's license.

Training and Certifications

Plante and Moran Team Leadership Certification, 1994, Plante and Moran Leadership Certification, 1994

Honorary National Honor Society Member MBA 2018

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