Member Service Services Representative
Resume:
Rachael Hardaway
Surprise, AZ *****
***************@*****.***
Work Experience
Member Service Consultant
Credit Union West-Surprise, AZ
January 2025 to Present
• Developed and maintained strong relationships with clients
• Analyzed financial statements, credit reports, and other relevant documents to assess the creditworthiness of loan applicants
• Achieved sales targets by cross-selling banking products such as savings accounts, credit cards, and insurance policies
• Assisted clients with account openings
• Performed daily cash management activities such as deposits, withdrawals, and fund transfers for individual and business customers
• Resolved complex customer inquiries or complaints promptly while maintaining a high level of professionalism
• Answered incoming phone calls
• Balanced the vault/ prepared cash and coin for shipment
• Collected and filed paperwork for every shift
• Scheduled appointments
Financial Services Representative
First Southwest Bank-Durango, CO
November 2022 to Present
• Built and maintained strong client relationships through regular communication, ensuring high levels of customer satisfaction
• Managed administrative tasks related to client accounts including opening new accounts, processing withdrawals/deposits etc
• Uploaded paperwork to system
• Answered phones
• Scheduled appointments
• Counted vault and balanced in system as well as balancing a drawer every night
• Processed wires
• Dealt with fraud on accounts and spoke with customers about keeping their accounts/personal information safe
• Mentored junior tellers by providing guidance on best practices for delivering exceptional service Lead CSR
Circle K-Durango-CO
December 2018 to November 2022
• Greeted customers
• Provided each gas station customer with the highest levels of service and satisfaction at all times.
• Regularly communicated with vendors, and assisted with restocking shelving and product displays.
• Handled opening duties, and ensured space was tidy and ready for business each day.
• Assisted customers with issues at the pump, and contacted service technicians when necessary.
• Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine. Sales Associate/Manager
Ross Dress For Less-Durango, CO
June 2017 to December 2018
• Welcomed guests at entrance
• Maintained a clean and presentable store
• Unloaded and stocked product
• Priced and sorted merchandise
• Assisted guests in selecting and locating merchandise
• Merchandised products and promotional offers
Busser/Server
Lambert’s-Taos, NM
July 2015 to January 2017
• Worked in a team environment to coordinate guest entire dining experience
• Provided back service for multicourse meal, provided desert menus, suggested items, and presented daily specials to guests
• Maintained clean and sanitary work areas and tables
• Delivered courses to guests in a timely and efficient manner
• Balanced all tills before/after shift and sent deposits to bank
• Provided supervision of employees and regulated break times
• Posted employee schedules and processed pay roll
• Ensured satisfaction of guests
• Maintained a supportive and positive environment for employees Crew Member
Rocky Mountain Youth Corps-Taos, NM
June 2016 to August 2016
• Performed maintenance on hiking trails, such as clearing debris
• Worked with teams to build structures for safe and easy access to communal outdoor activity areas
• Acquired knowledge for safe use of tools
Education
High school diploma
Durango adult education center-Durango, CO
August 2019 to June 2020
Skills
• Customer service
• Cash handling
• Cleaning
• Banking
• Time management
• Stocking
• Organizational skills
• Microsoft Office
• Adult Education
• Customer Service
• Supervising experience
• English
• Cash register
• Office experience
• Merchandising
• Communication skills
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