Customer Service Accounts Payable

Nakina Lowery

678-***-**** ******.********@*****.***

CAREER SUMMARY

Professional with thirty years of individual contributor and supervisory experience and education.

Experience in private and governmental environments thorough individual providing comprehensive Investigations, administrative, accounts payable and analytical support for CEO’s, Executives and Management reviews. Solid understanding of laws, regulations, rules, policies, procedures and precedents and a seasoned professional with proven ability to adapt to higher paced working environments and to build collaborative working relationships with all employee levels.

AREAS OF ABILITY

•Highly analytical thinking with demonstrated talent for identifying key issues that need addressed.

•Computer-literate performer with extensive software proficiency covering wide variety of applications.

•Innovative problem-solver. Superior quality rating of 100% in Excellent Customer Service

•Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.

•Highly motivated self-starter who takes initiative with minimal to no supervision

•Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

•Investigations-Case Management

•Intermediate level of Excel skills

•Team Building and Motivation

SOFTWARE/SYSTEMS EXPERTISE: Microsoft Office Outlook, Excel, Med EMR, Med PM, GAMMIS, Care logic, Availity, Vital Records, Word, Internet, Oracle, Gateway, RS500, Microsoft Teams, Dual Computers, Scanner, Vital Records, Success, IVR System, DOL, UCM, Equifax, Artiva, Mail Merge, Action Step, Teamwork’s etc.

PROFESSIONAL EXPERIENCE:

Department Of Administrative Services

Purchasing Department Atlanta, GA

10/2023 - 06/2025 (Temp) Happy Faces Staffing

Customer Service Rep

Assist with clean up and correction of data fields that have incorrect data populated in them in both the PeopleSoft and Jagger contract database systems. Assist with entering and maintaining contract data and contract documents in the state’s procurement computer systems. Upload documents identified as missing in the record. Ensure all contract documents are uploaded in both systems correctly.Inbound and Outbound calls 100 -300 daily. Call Center..

Georgia Will & Estate Law Firm Tucker, GA

02/2023-07/2023

Administrative Assistant

Greet clients, answer phones, run errands, communicate with different county clerks, write and distribute emails correspondence memos letters and faxes. Open and close the office. Order office supplies. Assist with Witness signing. Creating spreadsheets. Managing phone calls and correspondence. Schedule appointments. Cleaning, check voicemails. Assist with onboarding clients. Manage Calendars, Filing, and handling mail.

Modivcare College Park, GA

06/2020-01/2023

Member Service Specialist Remote (Investigations)

Analyzed and Investigated Complaints against Transportations Companies and member’s receiving Healthcare Transportation services. Used proper judgment in prioritizing workloads. Responsible for Investigating Complaint submitted to the State of Georgia with resolutions. Reviewing Complaints for accuracy and maintaining caseloads accurately and clearly conveys directives, assignments, instructions and other information from management to staff as directed. Assisting markets in Texas, Michigan, Utah, Florida, Illinois documents and materials to appropriate personnel. Assisted in maintaining aging reports, developing monthly aging report for Backlog Complaints. Organized Motivation on Thursdays.

01/2019-02/2020 (Temp) Remote Dover Staffing Secretary of State Atlanta, GA

Executive Administrative Assistant III

Reviewed New Business applications, permits, vendors, contracts, and rejection letters. Collected Revenue, Inbound calls between 100-200 a day. Resolved routine administrative related questions and issues, providing input regarding Laws and Regulations. Received documents and emails. Provided Investigative and problem resolutions for Business Owners, Elections and other agencies. Telecommunication. Organized a Team for Motivation on Tuesdays.

Inspector General Office

07/2018-01/2019 (Temp) Remote Happy Faces Staffing Decatur, GA

Benefit Integrity and Recovery Analyst

Received and reviewed referrals for allegations of fraud within the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to the Needy Families (TANF), and Child and Parent Services (CAPS). Investigated and track to ensure payments obligations are met. Analyzed records, reports, claims, project contracts, regulations and operating procedures daily in a tracking system while locating and posting payments. Managed and maintained content on the New Georgia Gateway.

08/2014-09/2018 Department of Family and Children Services Atlanta, GA

CAPS Case Manager II

Greeted and provide initial screening interviewing new clients to determine eligibility and place children in Childcare as funding becomes available. Communicate with clients via telephone, email and in person. Assisted with Appeals in Court, TANF, Renewals and Re-determine client’s eligibility for continued care. Assist Protective Services in providing childcare for their clients as necessary. Make all changes in the client’s file between re-certification dates involving eligibility or other pertinent information. Invoicing fraud claims. Transferred children from one Childcare Provider to another. Managed a caseload to ensure that childcare is provided, and obligations are met. Investigate and track cases to determine fraud or claims. Training others to ensure great expectations.

Parallon Business Solutions

02/2012-07/2014 Norcross, GA

Clinical Appeals Analyst

Proofread data and conduct research to produce investigative reports and process documents. Worked Discrepancy Report to determine types of discrepancies and assign appropriate reason medical codes. Experience researching issues and reconciling accounts. Make all corrections of non-payment related discrepancies. Reviewed and Investigate files for multiple facilities across GA and South Carolina and handle claims for Managed care payers Medicare/Medicaid Collecting Monthly Revenue from $250.00 to $999,000.00 PLUS. Maintained and update database systems to obtain information. Indexing, logging and verifying insurance claims. Contacted appropriate managed care organizations to ensure expeditious processing of underpayment appeals. Updated reasons for pursuit and pursued amounts to accurately reflect current information.

Dr. Allen Carter

05/2010- 03/2020 (Weekends) Atlanta Interfaith Broadcasters Network Atlanta, GA

Executive Assistant

Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning. Updated and maintained the CEO’s calendar and Taxes.

Assisting in Reconciling the CEO’s Bank Accounts. Completely re-organized the CEO’s Finance libraries, and assisted managers with special projects as needed for TV Show. Travel arrangements, Event planning Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the CEO. Schedule appointments.

Social Security Office

Atlanta, GA

05/2009-01/2012

Operations Administrative Assistant

Coordinated and maintained several physicians’ schedules daily, developed and maintained case files, submittal of documentation to the Social Security Administration for benefits. Review and investigated claims and appeals in order to determine eligibility for Benefits. Ordered exams and maintain appropriate standards and practices. Surpass goals by averaging 60 to 300 appointments daily (100% above quota). Maintained a Superior Quality Rating of 100% in Excellent Customer Service to Physicians and Team Members exceeding the 100%departmental goals.

North High School (Diploma) 1990-1994 Minneapolis, MN

Minneapolis Technical College (Human Resources) 1995-1997 Minneapolis, MN

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