Remote Customer Service
Resume:
Stormie Roberts
My shine is so bright to keep away the 'storminess' :)
Bastrop, TX
*******@*****.***
Professional Summary
Highly-motivated, friendly and outgoing professional looking for any open position in the Customer Service Industry. Bringing strong multi-tasking skills, proven commitment to providing excellent customer service and ability to operate a multi-line telephone system to manage the front desk operations most efficiently with a smile on their face.
U.S. Citizen. Willing to relocate. Valid Texas Driver's License. Valid 2 year DOT Med Card, issued in Oct. 2022 Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Warehouse & Delivery Driver for DHL
SyncTruck LLC-Austin, TX
March 2025 to present
● Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
● Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
● Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
● Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
● Upheld company reputation with punctual deliveries while maintaining compliance with local traffic laws and regulations.
● Enhanced delivery efficiency by optimizing routes and adhering to schedules.
● Facilitated smooth transition between shifts by providing thorough handoff information regarding pending tasks or outstanding issues requiring attention.
Autonomous Vehicle Operator
HireArt-Austin, TX
November 2024 to January 2025
● • Provided expert advice and guidance to clients on industry best practices and trends
● • Delivered exceptional customer service by promptly addressing client inquiries and concerns
● • Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions
● • Analyzed data metrics to measure campaign performance and make data-driven recommendations for optimization
Autonomous Vehicle Operator
TaskUs-Austin, TX
March 2024 to September 2024
● Followed all traffic laws and safety regulations to ensure the safe transportation of passengers or cargo
● Performed routine inspections and maintenance checks on vehicles to identify any issues or potential problems
● Reported any mechanical failures or malfunctions promptly to the appropriate personnel for repairs
● Ensured proper documentation of mileage logs, fuel consumption records, trip reports, or incident reports as required
● Demonstrated strong navigational skills using maps, GPS systems, or other navigation tools to reach destinations efficiently
● Communicated effectively with team members via two-way radios or other communication devices during transport operations
● Participated in training programs or workshops to enhance driving skills, safety awareness, or customer service abilities
● Adapted quickly to changing circumstances such as traffic congestion, road closures, or detours
● Demonstrated strong problem-solving skills by resolving minor mechanical issues on the spot if possible Auto Parts Delivery Driver
McCourt Equipment, Inc.-La Grange, TX
May 2024 to July 2024
• Pull various parts from warehouse for different jobs (shop jobs, field shops)
• Receive and stock parts into correct locations inside warehouse
• Check inventory
• Upkeep maintenance on parts Delivery truck
• Load flatbed trailer & haul part loads to Fort Worth, to Odessa back to Lagrange.
• Deliver parts to teams on-site within the state of Texas. Personal Caregiver / Ranch Hand
J & J Services / 4 J S Ranch-Ledbetter, TX
January 2023 to May 2024
• Maintenance around home ranch & ranch
• Herding, branding, selling cattle
• Light house work (cooking, cleaning, etc)
• IT tech support with various electronics, daily
Amazon Delivery Driver
Driven2Deliver-Austin, TX
July 2022 to September 2022
• Met 100 percent of delivery goals
• Maintained and documented changes to fleet equipment Ambassador
AppleOne-Austin, TX
February 2022 to June 2022
Answered inbound calls for City of Austin, created/updated Service Requests for 18 Client Departments varying from Austin Police Department to Parks and Recreation. Transferred callers to 9-1-1 if/when necessary; created Non-Emergency Police Reports for residents of Austin, created Service Requests from Anonymous callers regarding fugitives, power lines that were down, illegal dumping, homeless encampments needing to be cleaned up. Helped caller's acquire information requested with the help of my resources. Dispositioned every call for documentation, warm-transferred caller's to separate departments as needed, helped caller's troubleshoot setting their profiles up online through our database. Account Specialist / Call Center Agent
Terminix-Dallas, TX
April 2021 to September 2021
(Remotely, from home)
Answered inbound calls, placed outbound calls to customers for account changes, received collections from past services; scheduled services for customers, rescheduled appointments upon customers request and/or a technician's request.
Notated each call within each customer's account, escalated any issues that were unable to be resolved by proper chain or command. Answered and/all questions customers may have regarding their contracts, frequency of services, billing issues, preparation for upcoming treatments. Troubleshoot numerous things for both customers and field technicians.
Customer Service Representative
Hinduja Global Solutions-Tampa, FL
January 2021 to April 2021
Answer all incoming calls, provide customers with Insurance Policy coverage details, update account information, take payments over the phone, refill medical prescriptions through Humana Pharmacy, check any/all types of benefit coverage for customer’s doctor/hospital visits, help customer’s locate new physicians, check pre- authorization forms, file any type of grievances or appeals upon a customer’s request, help customer’s troubleshoot navigating/accessing their online account.
• Managed customer accounts
• Resolved customer issues
• Greeted customers
• Conducted customer service surveys
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Operated the cash register
Customer Service Representative
Adecco-College Station, TX
August 2020 to December 2020
(Remotely, from home)
Answer all incoming calls, provide callers with account information, update account information per shareholder requests, assist Shareholders with selling stock shares, transferring shares, assist shareholders with completing paperwork required to transfer stock shares, troubleshoot online accounts over the phone. Front Desk Agent
Holiday Inn at Townlake-Austin, TX
January 2020 to June 2020
• Greet all incoming guests, print folios for guests, arrange incoming reservations, check out guests as they leave, communicate with Housekeeping for any guest needs, post transactions from the gift shop, print daily reports.
• Was laid off due to pandemic (COVID-19)
Club Concierge
The Range at Austin-Austin, TX
April 2019 to July 2019
Handle open and closing procedures for VIP Range and Lounge area. Headed all incoming calls/emails and properly direct/provide any information needed.
Presented to all members and guests with a great atmosphere to ensure the best possible experience. Collected finances throughout the day, and kept organized properly. Logged new memberships and all visiting members into correct computer programs, along with all other data obtained daily. Bartender
Deanville Bar & Grill-Deanville, TX
August 2017 to April 2018
Created Booking Schedule for the establishment to have live entertainment every weekend; Improved the Weekly Pool Tournament League games by getting players to rotate tables every other game; Led numerous new employees to find their own groove to getting their work done while still following a regiment that condones all protocols. Bartender/Event Hostess
The Hitching Post-Caldwell, TX
February 2016 to July 2016
Created ‘Open Event Nights’ which allowed customers to reserve certain tables for a special occasion, such as a wedding anniversary or a birthday party, (I hosted 6 different events within the first 2 weeks); Improved the overall quality of the customer experience simply by rearranging the tables adjacent with the pool tables; Achieved to double all sales within the first month and a half of beginning my job. Front Desk Receptionist
America’s Best Value Inn-Caldwell, TX
October 2015 to January 2016
Created the most enjoyable stay for guests within my limited hours. Answered all phone calls, transferred calls; Booked all reservations made in person or from over the phone. Assisted guests with any helpful information needed, as well as checking in and out of their rooms.
Sales Representative
Enterprise Center of Giddings-Giddings, TX
January 2015 to May 2015
Created project floor layout plans for all ‘shell’ cabins on the lot; Organized all client documents; In charge of payroll and contacting headquarters to check on status of building completion. Education
Bachelor of Liberal Studies in Theater and Dramatic Arts The New York Conservatory for Dramatic Arts - New
May 2010 to January 2011
College in Telecommunications/Foreign Languages
Blinn Community College - Brenham, TX
January 2007 to May 2010
Commercial Driver's License (CDL)
Class B
Expires: October 2024
State: TX
Skills
• Reliable Transportation
• Care plans
• Call Center Agent
• Microsoft Excel
• Typing
• Cold Calling
• Computer networking
• Help desk
• Adobe Acrobat
• GPS
• Serving Experience
• Box truck
• Salesforce
• Operating Systems
• CRM software
• DHCP
• Sales
• Citrix
• Data entry
• Live chat
• Databases
• Authentication
• Load & unload
• Upselling
• PCR
• Software troubleshooting
•Telecommunication
• VoIP
• Banking
• POS
• Remote Access Software
•Computer Networking
• Cash register
• Route driving
• Account Management
• Google Docs
• Negotiation (7 years)
• Retail Sales
• Telecommunication
• Manual transmission
• Bilingual
• Customer support
• Leadership
• Customer service
• IT support
• Mobile devices
• Microsoft Windows Server
• Commercial driving
• Live chat
• Moving
• POS
• Data Entry
• Remote access software
• Customer service
• Account management
• DNS
• Active Directory
• Windows Remote Desktop (7 years)
• Active Directory
• Spanish
• Technical support (10+ years)
• Mac OS
• Office experience
• Adobe Acrobat
• Desktop Support
• Medicare
• Time Management Skills
• Zendesk
• Windows
• Time management
• Typing
• Microsoft Exchange
• 10 key typing
• Mobile devices
• Courier
• Cloud computing
• Warehouse experience
• Operating systems
• Load & unload
• Delivery driver experience
• Heavy lifting
• Cloud Computing
• Go-Getter
• Microsoft Access
• Troubleshooting
• Microsoft SharePoint
• Driving
• Network Support
• Android
• Help Desk
• Google Docs
• Citrix
• Microsoft Office
• Technical support
• Communication skills
• VoIP
• Restaurant experience
• Van driver
• Driving
• CRM software
• Analysis skills
• Software troubleshooting
• Excellent Customer Service relations
• Upselling
• Windows
• Bartending
Languages
• Spanish - Intermediate
Certifications and Licenses
Driver's License
CDL
CDL B
October 2022 to October 2024
Hazmat Endorsement
October 2022 to October 2024
Motorcycle License
September 2022 to September 2024
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