Administrative Assistant Medical Center

Monica Collins, Administrative Assistant

Oakwood, Georgia 615-***-**** ******-*******@*******.***

SUMMARY

Dynamic Administrative Assistant with over 10 years of experience in diverse administrative roles. Highly proficient in Microsoft Office and communication management, with expertise in scheduling and office operations. Proven ability to create contracts and manage budget, enhancing efficiency and workflow. Successfully coordinated complex schedules and meetings in medical settings, ensuring seamless operations. Ready to contribute organizational skills and administrative expertise to drive success in a fast-paced, remote environment.

WORK EXPERIENCE

04/2025-Present Custodial Services, Alcon Johns Creek, GA

Maintain cleanliness in and around contact lens manufacturing machines.

Monitored and reported any leaks or spills to machine operators to ensure a safe working environment.

10/2023-04/2025 Women’s Services Scheduling Secretary, TriStar Medical Center, Stonecrest Smyrna, TN

Oversaw unit floor management for Labor and Delivery (L&D) appointments and shift schedules.

Checked patients in and out of the facility, ensuring accuracy and efficiency.

Facilitated patient transfers as need to optimize workflow.

Delivered medical information to healthcare providers promptly.

Responded to all inquiries from patients, family members, healthcare providers, nurses, and staff.

Utilized Microsoft Office, Meditech, Care Team, and managed work order submissions as required.

Certified in Basic Life Support 10/2023-10/2025

01/2023-05/2023 Secretary, BNA Airport, Badging Office Nashville, TN

Created and renewed airport ID badges of employees, including corporate, permanent and temporary staff.

Verified proof of identification for all badge applicants to uphold security protocols.

10/2022-01/2023 Front Desk Receptionist & Appointment Coordinator, Massage Envy Nashville, TN

Managed the opening and closing procedures for the massage clinic to ensure smooth operations.

Checked clients in and out of the clinic, delivering exceptional customer service.

Scheduled appointments for clients via phone and in-person, presenting membership benefits

Introduced new clients to clinic services and membership advantages.

Performed daily cleaning and folded laundry essential for therapist-client services.

Operated iPads used by massage therapists, ensuring availability and readiness.

05/2021-10/2022 Administrative Assistant, Atlas Management, TN Board of Education Nashville, TN

Drafted numerous contractual agreements for Emergency Assistance Non-Public Schools (EANS) in Tennessee.

Managed invoice reviews and payments to vendors using Microsoft Excel, maintaining accuracy.

Conducted Inbound and outbound communications with vendors and non-public schools.

Participated in monthly team meetings to streamline administrative processes.

07/2022-08/2022 Accounts Payable – Remote, Beacon Hill Staffing Nashville, TN

Supported the accounts payable function for Kroger Corporate, maintaining financial accuracy.

05/2019 – 12/2021 Unit Secretary, PRN, Tri-Star Centennial Medical Center Nashville, TN

Served as the front desk office secretary for the cardiovascular unit, managing front-line communications.

Coordinated communication among patients, nurses, families, and other parties.

Monitored inventory for medicine cabinets and recorded temperatures for refrigerators and freezers.

05/2019 – 05/2021 Dietician Clerk, Tri-Star Centennial Women’s Medical Center Nashville, TN

02/2019 – 05/2019 Food Preparer & Server, Tri-Star Centennial Medical Center Nashville, TN

Centennial Women's Center, Nutrition Dining Services, All Team Staffing

Food Prep & Server of breakfast and lunch meals

Maintained inventory of food and supplies

04/2018 -02/2019 Customer Service, Appointment Coordinator Nashville, TN

Safe Step Walk-in Tub & Shower Company

12/2016 – 03/2018 Senior Administrative Assistant, Meharry Medical Center Nashville, TN

Assisted in Curriculum Evaluation & Effectiveness department for the School of Medicine.

Input data for student and faculty evaluation statistics daily for annual reports and monthly meetings.

Streamlined office procedures, work, schedules, and meeting coordination.

Monitored and planned office budgets effectively.

Organized office meetings and activities to facilitate departmental operations.

Leveraged full proficiency in various PC applications including PowerPoint, Microsoft Office, Excel, Word, Outlook, Blackboard, and E*Value.

09/2015 – 12/2016 Security Officer, 2nd Shift Supervisor, Asurion U.S. Securities Associates Nashville, TN

Conducted security round checks across offices, IT/Data Rooms, and lobbies to ensure safety.

Managed entry points to the Grassmere Park Drive office building by verifying Temporary Employees, Visitors, and Contractor Credentials.

Responded to communications via desk phone, CB radios, and cellular phones effectively.

Prepared and completed documentation for all security reports, ensuring compliance.

Drafted Incident Reports as required to maintain accurate records.

Utilized Skype for Business and Microsoft applications for daily reporting and communications.

02/2014 – 08/2015 Correctional Officer, Male Juveniles, TN Dept of Children Services Nashville, TN

Woodland Hills Youth Development Center

09/2008 – 01/2014 Executive Secretary, Vanderbilt University School of Medicine Nashville, TN

Coordinated daily schedules for medical directors and the division director, including meetings and travel arrangements.

Managed and updated provider curriculum vitae as needed.

Scheduled academic and medical assignments efficiently.

Organized all travel logistic and documentation as required.

Processed mileage reimbursement requests and financial payments.

Managed daily communication for the Star Panel message basket, liaising with providers, nurses, and patients.

Arranged interview itineraries for faculty candidates, ensuring candidates received tours and escorted visits to Vanderbilt Medical Center and the city of Nashville.

07/2000 – 09/2008 Administrative Associate – Nurse Faculty Practice Network Nashville, TN

Vanderbilt University School of Nursing

Coordinated the calendars of the Senior Associate Dean and Administrative Officer for various engagements.

Supported Clinical Directors in managing communications across multiple campuses and contacts.

Led project management for various contractual grants and memorandum agreements effectively

Oversaw budgetary allocations throughout fiscal year, exercising signature authority on P-card expenses.

Managed student communication for the Health System Management program, demonstrating proficiency in the BlackBoard Embanet Online Learning platform.

Designed advertisements for job postings and developed marketing materials in collaboration with vendor representatives.

Organized continuing educational presentations for the Vanderbilt School of Nursing, facilitating Faculty Nurse Grand Rounds.

Executed all necessary office operations, including travel arrangements and timely completion of operational invoices.

EDUCATION

1988 – 1990 Branell Business College Nashville, TN

Technical Diploma, Computer Accounting

1985 – 1988 Tennessee State University Nashville, TN

Sports Track Scholarship

Concentrated studies in Accounting and Early Childhood Education

SKILLS Microsoft Office Meditech

Care Team Microsoft Excel

Microsoft Outlook PowerPoint

Microsoft Word Outlook

BlackBoard E*Value

Windows Internet Explorer Google

Lenel Alarm Monitoring Skype For Business

Banner Applications Embanet Online Learning Education Platform

Calendar Management Travel Arrangements

Administrative Support Meeting Coordination

Expense Management Budget Inventory & Management

REFERENCE

Diana Burton, Director of Non-Public School Programs, Division of Choice, 865-***-****

Phil Petrie, State of Tennessee, 615-***-****, ****.******@**.***

Monica Head, Centennial Food and Nutrition Services, 615-***-****

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