Customer Service Team Leader

Egypt M. Wishum

**** * ******* *****, *** Bernardino, CA 92404

909-***-**** *.*******@*****.***

Professional Summary

Dedicated and adaptable professional with extensive experience in customer service, crisis management, and dispatch operations. Skilled in handling high call volumes, coordinating services, and resolving issues with professionalism and empathy. Strong communicator and team leader with a proven ability to build positive customer relationships and support organizational efficiency. Experience

Dispatch Consultant – Allied Security Services

San Bernardino Jan 2023 – Present

n Manage incoming service requests, ensuring timely response and coordination of security personnel. n Communicate with clients and external companies to arrange services, provide updates, and resolve concerns.

n Maintain accurate logs of calls, schedules, and service requests to ensure efficient dispatch operations.

n Provide professional and courteous customer service in high-pressure situations. Crisis Consultant / Team Lead – Amazon Prime Flight San Bernardino Dec 2022 – Jan 2023

n Delivered high-quality customer support by addressing passenger, pilot, and staff concerns quickly and effectively.

n Handled high call and email volumes with professionalism and empathy, ensuring clear communication and timely resolutions.

n Investigated and reported issues, maintaining customer trust and operational safety. n Trained and supported team members to provide consistent, customer-focused service. Billing Specialist – Marksman Corporation

San Bernardino Sep 2021 – Dec 2022

n Assisted clients with billing questions and concerns, ensuring accuracy and customer satisfaction. n Maintained positive client relationships by resolving invoice disputes with professionalism and efficiency.

n Ensured timely payments by providing clear communication and follow-up with customers. Loss Prevention Officer – WSS

San Bernardino Mar 2020 – Dec 2021

n Provided excellent customer service while protecting company assets. n Assisted customers and staff with concerns, creating a safe and welcoming store environment. n Conducted inventory checks and audits, ensuring accuracy and reducing customer inconvenience. Security Shift Supervisor – Jade Stevens

San Bernardino Oct 2019 – Apr 2021

n Supervised and supported team members to deliver safe, customer-friendly service. n Resolved customer and staff concerns with empathy while enforcing safety protocols. n Prepared reports and maintained communication with management to improve customer experiences.

Key Holder – The Cookie Plug

San Bernardino Nov 2019 – Jun 2020

n Provided front-line customer service as cashier and greeter, answering questions and resolving concerns.

n Maintained a clean, organized, and welcoming store environment to enhance customer experience. n Supported team members in high-volume, fast-paced settings while achieving sales goals. Skills

n Customer Service & Conflict Resolution

n Dispatching & Service Coordination

n Communication (Phone, Email, In-person)

n Problem Solving & Decision Making

n Organization & Time Management

n Adaptability in Fast-Paced Environments

n High Call Volume Management

n Typing: 25 WPM

Awards & Certifications

n CPR Certified

Education

Etiwanda High School – Fontana, CA

Class of 2017

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