Human Resources Data Entry

WH I TN EY G I BS O N

** ****** ** • BROOKHAVEN, PA 19015 215-***-**** • WHITNEYMGIBSON@@ICLOUD. COM

PROFESSIONAL SUMMARY

To obtain a position with an organization that will enable me to utilize my skills and experience and offers the opportunity for growth and advancement.

PROFESSIONAL EXPERIENCE

Lead Payment’s Department CSR. Grundy Insurance July 2017 – August 2025

•Approval of Reinstatements

•Overlook Payment Department Team

•Hand out assignments to department

•Trainer for new employees under company handbook and guidelines

•Audits

Modified insurance to value forms using company guidelines and independent judgment to ensure accurate rating of cars.

Calculated rates based on the company criteria.

Promptly responds to telephone and written inquiries regarding policy change requests and billing questions.

Ensure all documentation received follows federal and company policy.

Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as action taken.

Held team members accountable by documenting and addressing non-compliance with company guidelines through formal write-ups and coaching sessions.

Promoted a culture of accountability and professionalism by consistently applying policy standards and supporting corrective actions when necessary.

Sales Professional

Bloomingdale’s November 2016 – January 2018

Focus build and keep a loyal relationship with clients.

Making sure every customer has an outstanding experience

Providing Client with product knowledge, calling clients for events and arrival of new merchandise.

Working as part of the team meets individual, department and store objectives.

Upselling opening new Accounts

Supervisor/ Bookkeeper National Constitution Center July 2011 – September 2016

Prepared financial and operational reports such as mid-month, month end, yearly projections, annual revenue numbers, P & L reports, and reconciliation.

Reviewed and approved payroll, schedules, vacation/PTO, and overtime for all employees.

Completed internal audits, reviewed and approved AP coding of invoices, identified variances and researched causes, inputted TJVs for internal and external matters, and managed AP and AR accounts for the property.

Supervised, trained, and implemented company guidelines to interns and employees.

Worked with computerized systems such as Kronos payroll systems, Global Field Financial, Managers Toolkit, Concur, AccuVantage, ADS and Microsoft Office.

Responsible for all banking.

Direct human resources activities including hiring and training.

Completed product development for exhibits.

Received in product for Museum Store.

Reduced inventory shortage.

Data Entry

Retail Supervisor

Historic Philadelphia, Inc. July 2010 – July 2011

Supervising locations: Betsy Ross House, Lights of Liberty and Franklin Square Park.

Directly supervised all hourly employees with responsibility of hiring, discipline, performance reviews.

Ensure correct staffing levels are being adhered to during peak and off-peak season including scheduling of employees.

Responsible for daily safe audits and register audits.

Prepared daily banking deposits and change orders.

Created excel reports for recording sales, labor, direct expenses, and monthly inventory. Opening and Closing registers with balancing daily credit card and cash sales.

Cashier United States Mint October 2008 – July 2010

Operated cash register to process merchandise sales which included cash, check and credit transactions.

Handled merchandise return and exchange.

Inventory very high-end coins and retail merchandise.

Answered customers’ questions and provided information on merchandise or policies.

Monitored stock on floor to ensure availability within the store.

Assisted with store daily operations until arrival of new management.

Store Manager

Eternity Shoes May 2004 – February 2008

Responsible for daily safe audits and register audits Arranged displays for merchandise in the main mall display.

Reviewed and approved payroll and schedules for all employees.

Managed inventory and transfers of merchandise to stand and store locations within the complex Opening and Closing registers with balancing daily credit card and cash sales.

EDUCATION

Thomas Edison Fareira High School

Diploma Awarded

REFERENCES

References are available on request

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