Human Resources
Resume:
Audrey Sue Littleton
Tyler, Alabama
***********@*****.***
Professional Summary
An exceptionally talented professional with demonstrated experience in insurance sales, reconciliation of AP/AR, Bank accounts, Payroll, Cash Flow Projections and Job Cost with Quick Books. P&L analysis and the management of general accounting functions. Superior analytical skills with expertise in transactions/workflow details and support of process of profit improvement. Collaborate effectively with business managers to resolve variances, refine forecasts, and identify opportunities for improvement. Excellent communicator, presenter and collaborate well with individuals of all levels of a corporation. Out-of-the-box thinker with the ability to integrate technology and best practices to increase accuracy and efficiency in sales and accounting practices.
WORK HISTORY
Allstate Sales and Customer Service
Jonathan Waters Agency
Selma, Alabama
October 2024 to June 2025
Establish customer relationships and follow up with customers, as needed by taking payments.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
State Farm Account Representative
Hunter Hines Agency
Camden, Alabama
February 2024 to July 2024
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Operations Manager
RRM-CLM Services, LLC d/b/a Vista Recreation
At Roland Cooper State Park
April 2017 to March 2022
Supervise Hosts and Maintenance Technicians.
Respond to emergencies and resolve disputes.
Monitor the quality of work throughout the campground.
Purchase equipment and supplies.
Recruit, train, and evaluate employees.
Verify and process I-9s.
Prepare work schedules and submit payroll.
Evaluate visitors’ needs and recommend services and improvements.
Be visible and accessible to visitors.
Post signs and posters where needed or required.
Receive and distribute reservation data to hosts.
Perform training and employee orientation training workshops.
Coordinate travel arrangements.
Retired
December 2013 to April 2017
Paralegal / Executive Secretary / Office Manager/Property Manager
Gene T Moore Attorney at Law, PC
Gene T Moore Real Estate, Inc.
September 1998 to December 2015
Produce a Standard Operating Procedure Manual for law office procedures and client files, organizing them in a useful manner.
Create Case Management for Personal Injury Claims.
Reduce turnaround time for receiving medical records by 20%.
Call clients with up-to-date information on their cases and gather additional medical information as needed.
Review and summarize legal and medical documents.
Perform reviews and analyze client cases, gathering and requesting missing documents.
Correspond with third-party lien holders concerning medical bills, subrogation, and negotiating discounts.
Research and find low-cost medical providers for low-income clients.
Consult with clients’ physicians to coordinate appointments.
Schedule depositions with physicians and key witnesses.
Draft client demand letters summarizing the facts, medical records and demands.
Create and organize trial notebooks.
Prepare and e-File legal documents.
Analyze and prepare client disbursements for paying third party liens, attorney, and client.
Manage Human Resource records.
Verify and process I-9s.
Property Manager
Show prospective tenant apartments and homes, pointing out the features of the home.
Work closely with Section 8 Housing to qualify both property and tenant. Thereby, shortening the time the
tenants could take possession of the rental unit.
Process incoming rents, and accounts payable with QuickBooks and prepare monthly rental tax.
Prepared Standard Operating Procedures for collecting overdue rent and NSF checks.
Create monthly rental reports for upper management.
Managed and collected old and new outstanding accounts receivable.
Bookkeeper
Process accounts payable, accounts receivable, and payroll with QuickBooks. Also, bank reconciliations.
Verify and process I-9s.
Prepare revenue to expense reports using QuickBooks and Microsoft Office Products.
Certifications
State of Alabama Insurance License
Property & Casualty – Active
Life & Medical - Inactive
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