Customer Service Administrative Assistant

RESUME

PERSONAL DETAILS

Name : Serena Davis

Address : ** ************ ****

Kingston 10

Telephone : 876-***-****

E-mail : **************@*****.***

Nationality: Jamaican

PROFILE

Dynamic administrative and customer service professional with over 5 years of progressive experience spanning sales, administration, and client relations across diverse industries. Recognized for exceptional interpersonal skills, a proactive work ethic, and the ability to streamline processes for efficiency and results. Adept at managing multiple priorities while fostering strong relationships with clients, colleagues, and stakeholders. Passionate about delivering outstanding service, supporting business growth, and advancing professional expertise. WORK EXPERIENCE

Administrative Assistant

CAC 2000 Limited - 2024 - Present

● Managed payroll processing for multiple technicians, ensuring accuracy and timeliness.

● Enhanced debt collection processes to efficiently recover outstanding payments.

● Assisted sales representatives with closing sales internally, ensuring smooth communication and documentation between departments.

● Partnered with the sales team to close deals and achieve monthly revenue targets.

● Provided support to the Estimations Department by processing leads in a timely and organized manner.

● Built and maintained strong client relationships to boost repeat business.

● Fostered collaboration between internal teams and external clients to drive trust and productivity.

● Supported marketing initiatives through daily assistance to the Marketing Manager. SECRETARY

Hybrid Physique Limited - 2022–2023

● Managed and curated content for multiple social media platforms.

● Handled daily cash retrieval, reconciliation, and record keeping.

● Provided administrative and clerical support to management.

● Designed promotional materials including flyers and event tickets.

● Delivered excellent customer service and processed client transactions. 1

RECEPTIONIST

Femcare Gynecology and Pregnancy Centre - 2020-2021

● Managed incoming calls and greeted walk-in clients with professionalism.

● Registered first-time clients and addressed queries promptly.

● Provided information on available services to prospective and existing clients.

● Maintained accurate client records and processed electronic payments.

● Followed up on outstanding balances and assisted with financial record-keeping. CUSTOMER SERVICE AGENT

Alorica Call Centre - 2019 - 2020

● Contacted Amazon customers to provide order updates and resolve product issues.

● Handled customer complaints regarding missing or damaged items efficiently Serena Davis

WORK EXPERIENCE (continued)

SALES AGENT

Seprod Limited - Summer 2019

● Assisted the marketing team by promoting new products and sales campaigns. SALES AGENT

Fusion Call Centre - 2018 - 2019

● Conducted outbound sales calls to AT&T; customers to upsell products and services. RECRUITING REPRESENTATIVE

Excelsior Community College - Summer 2018

● Answered queries from prospective students and guided them through the application process.

● Maintained activity logs and updated the college’s corporate database EDUCATION

2014 - 2016 Deokoro Magnet Educational Foundation - CSEC 2017 - 2018 Excelsior Community College - CSEC and CAPE 2022 - 2023 Pre-University of the West Indies - CAPE Achievements

Caribbean Secondary Examination Certificate (CSEC)

● English Language (II)

● Mathematics (III)

● Office Administration (II)

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● Electronic Document Preparation and Management (I)

● Principles of Accounts (II)

Caribbean Advanced Proficiency Examination (CAPE)

● Communication Studies (IV)

● Entrepreneurship Unit I (III)

● Entrepreneurship Unit II

● Economics Unit I & II

HEART Trust/NTA

Short Course: Event Planning - Feb. - June 2025

● Completed a real-life practical experience course in which I served as Event Coordinator.

● Successfully planned, organized, and executed the assigned event from concept to completion.

● Coordinated with vendors, suppliers, and team members to ensure all logistics were in place.

● Managed event budget, schedule, and operations while resolving real-time challenges.

● Delivered a seamless guest experience through attention to detail and problem-solving skills. SPECIAL SKILLS & COMPETENCIES

● Proficient in MS Office Suite (Word, Excel, PowerPoint)

● Skilled in social media management for sales and marketing

● Knowledgeable in CRM, complaints management, and telemarketing

● Strong organizational skills with attention to detail

● Excellent communication and interpersonal abilities

● Team-oriented with a collaborative approach to problem-solving REFERENCES

● Mr. Marcus Hay - 1-876-***-****

Sales & Solutions Manager

CAC 2000 Limited

● Gbassay Tarawali

Chief Executive Office

Hybrid Physique Limited

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