Medical Clinical Support Specialist
Resume:
Laurie J. Starke
Everett, Washington *****
*************@*****.***
Detail-oriented healthcare administrative professional with 15+ years of experience supporting clinical teams in hospital and home health settings. Skilled in patient intake, medical record management, insurance verification, and EMR systems, including Epic, Cerner, and McKesson. Recognized for maintaining HIPAA compliance, optimizing scheduling workflows, and delivering exceptional patient service in fast-paced environments.
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Skills
Technical Skills:
Epic • Cerner • Meditech • McKesson • Microsoft Office Suite (Word, Excel, PowerPoint) • SharePoint
Administrative Skills:
Insurance Verification • Patient Scheduling • EMR Data Entry • Prior Authorizations • Record Management
Core Competencies:
HIPAA Compliance • Communication & Team Collaboration • Workflow Optimization • Time Management
Work History
Home Health Clinical Support Specialist
Evergreen Health, Kirkland, Wa
2014 - 2025
Managed electronic medical records and ensured accuracy in patient data entry and updates.
Verified Medicare and Medicaid coverage, MD licenses, and PECOS enrollment to ensure compliance.
Coordinated patient scheduling, tracked referrals, and maintained Excel scheduling grids.
Supported clinicians by preparing documentation for resumption of care and follow-up visits.
Responded to incoming correspondence and maintained efficient communication across departments.
Prior Authorization Specialist/MPN Scheduling Specialist
University of Colorado Health, Colorado Springs, Co
2011 - 2014
Secured insurance authorizations for outpatient procedures, infusion therapy, and pulmonary rehab.
Verified billable diagnoses, generated Medicare ABN reports, and ensured accurate medical coding.
Scheduled surgeries and coordinated physician calendars in compliance with payer policies.
Prepared and organized patient charts for appointments.
Handled administrative tasks, including filing, closing the office, greeting patients, and managing a multi-line phone system.
Pre-Registration/Medical Records Clerk
Pikes Peak Cardiology, Colorado Springs, Co
2009 - 2011
Pre-register patients at Memorial Hospital for cardiac testing.
Run the Medicare PCA and obtain billable diagnoses for Medicare patients.
Cover registration duties as needed.
Pull and prepare charts for appointments and for incoming and outgoing medical records.
Request and organize patient information for scheduled appointments.
Deliver chart requests to the appropriate departments.
File correspondence and maintain patient charts.
Medical Receptionist
Penrose Cardiovascular and Thoracic Surgeons, Colorado Springs, CO
2007 - 2009
Coordinated and maintained the doctor's surgical and office schedules to ensure efficient workflow.
Prepared patient charts and managed medical records for incoming and outgoing appointments.
Secured insurance authorizations for surgeries and outpatient procedures.
Performed administrative and patient-support tasks, including filing, mail handling, closing the office, greeting and escorting patients, scheduling external appointments, stocking and sanitizing rooms, maintaining basic bookkeeping, and managing multi-line phone systems.
Education & Certifications
Renton Technical College at Renton, WA
Medical Receptionist Certification
Bellevue Community College at Bellevue, WA
Interior Design Certification
Harcourt Learning Direct at Chandler, AZ
Computer Graphics Certification
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