Customer Service Assistant Manager

Cindy Ochoa

Itasca, TX *****

*************@*****.***

254-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Activities Assistant

Avir of Hillsboro-Hillsboro, TX

July 2024 to Present

Run activities for memory unit, run activities individually and with activities director as well as covering paperwork calendar making.

CNA - Certified Nursing Assistant

LUTHERAN SUNSET MINISTRIES-Clifton, TX

September 2018 to August 2019

Took care of 12 or more dementia residents as well as time management Assistant Manager

Papa John's-Hewitt, TX

August 2017 to June 2019

Run shifts, manage multiple employees as well as customers at a time. Counting inventory along with hiring and marketing.

Customer Service Representative

Valero-Van Vleck, TX

April 2017 to July 2017

Help with customers

Assistant Manager

Education

Hill College-Hillsboro, TX

August 2016 to December 2016

Some college

Skills

• Computer literacy

• Home & community care experience

• POS systems

• Care plans

• Oracle

• Caregiving

• Serving

• Cold calling

• Management

• Google Docs

• Medical office experience

• Medical scheduling

• Senior living facility experience

• Handling customer inquiries

• Customer service (10+ years)

• Clerical experience

• English (10+ years)

• Providing research assistance

• Research

• Long term care experience

• Mobile devices

• Social media management

• Stocking

• Root cause analysis

• Dietary department experience

• Phone communication

• Working with geriatric patients

• Nursing home experience

• Sanitation

• Microsoft Outlook

• Pricing strategies

• Microsoft (5 years)

• Windows

• Marketing

• Point-Click Care

• Negotiation (sales skills)

• Customer communication

• Logistics customer service

• Patient interaction

• Key Holder (1 year)

• Sales

• Skilled nursing facility

• Microsoft Word

• Negotiation (10+ years)

• Customer needs analysis

• Food hygiene

• Customer service problem-solving

• Dealership experience

• Mobile applications

• Time management (10+ years)

• Scheduling

• Hospital experience

• Inventory

• Google Sheets

• Assisting with ADLs

• Food production

• Bathing assistance

• Manager experience (5 years)

• Sales training

• Cleaning

• Direct sales

• Fact checking

• Retail sales (10+ years)

• Quality control

• Communication skills (10+ years)

• Logistics inventory management

• Dementia care

• Meal preparation

• Fast Food (4 years)

• Production planning

• Customer relationship management

• Interpersonal communication

• Patient monitoring

• Team leadership (5 years)

• Post-acute care experience

• OSHA

• Logistics coordinator experience

• Order entry

• Home care

• Patient observation

• Conversion optimization

• Parcel delivery logistics

• Climbing

• Medical collection (6 years)

• Administrative experience

• Inventory control (10+ years)

• Computer skills

• Analysis skills

• QuickBooks

• Microsoft Excel

• Heavy lifting

• Grammar Experience

• Cooking

• Training

• Writing skills

• Home health

• Sales support

• Product presentation

• Typing

• Passenger vehicle

• Basic math (10+ years)

• Transportation management systems

• Solution development

• Documentation review

• Document management systems

• Dietetics

• Closing sales

• Account management

• Assisted living

• Attention to detail

• Office experience

• Geriatrics

• Appointment scheduling

• Retail Management

• Organizational skills

• Epic

• Computer operation

• Dietary aide experience

Certifications and Licenses

Food Handler

April 2018 to April 2023

CNA

January 2019 to January 2023

Food Handler Certification

Food Safety Certification

ServSafe

Driver's License

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