Information Technology Technical Support
Resume:
LORENELIA LAPUT
Zone Sibuyas, *** Plaridel St, Mandaue, 6014 Cebu
M. Aliganga St. Tangke 1, City of Naga, 6037 Cebu
**************@*****.***
EDUCATION
SKILLS
Bachelor of Science in Information Technology
University of the Visayas 2019 - 2023
COLLEGE
Motivated and adaptable professional with strong willingness to learn and the ability to quickly adjust to new environments. Possess experience across different industries, allowing me to bring flexibility, diverse skills, and a fresh perspective to every role. LANGUAGE
CEBUANO
FILIPINO
PERSONAL DATA
BIRTHDAY:
BIRTHPLACE:
AGE:
NATIONALITY:
RELIGION:
CIVIL STATUS:
MAY 04, 1998
MANDAUE CITY, CEBU
27
FILIPINO
ROMAN CATHOLIC
SINGLE
SOFT SKILLS: TECHNICAL SKILLS:
WEB DEVELOPMENT
GRAPHIC DESIGN
DATA MANAGEMENT
TECHNICAL SUPPORT
SYSTEM KNOWLEDGE
PROBLEM SOLVING
VENDOR MANAGEMENT
TIME MANAGEMENT
COLLABORATION
CUSTOMER SERVICE SKILLS
ORGANIZATION
ADAPTABILITY
FAST LEARNER
Revised Basic Education Curriculum - RBEC
Naga National High School 2012 - 2015
Naga Central Elementary School 2005 - 2012
ELEMENTARY
ENGLISH
KOREAN
Maintained and organized student records, school personnel information, and official documents. Processed student requests including Transcript of Records (TOR), credentials, applications, licenses, and permits.
Coordinated office reports for internal and external use in collaboration with Enrollment Services and the Registrar’s Office.
Managed filing of incoming documents from other schools/universities and organized financial records, receipts, and reports for submission to the main campus. Handled daily collections and ensured timely deposit to designated bank accounts. Operated and maintained standard office equipment including printers, data processing machines, and fax machines.
Assisted students in communication with other schools and provided general administrative support as directed by the Branch Director in line with school policies. Provided basic IT troubleshooting for hardware, software, printers, and network-related issues. WORK EXPERIENCE
Maintained cleanliness and organization of office areas. Assisted in preparing meeting rooms and arranging office equipment. Handled document reproduction tasks such as photocopying, scanning, and filing. Provided support with office errands, deliveries, and clerical tasks. Monitored and replenished office and cleaning supplies. Reported and assisted in resolving minor facility issues. Organizes and maintains legal files, records, and documentation. Assist the Legal Officer in processing documents related to company permits and licenses. Processes petty cash vouchers utilizing the SAP system. UNITY MANPOWER SERVICES March 2019 - March 2023
UTILITY
Assigned: KEPCO SPC POWER CORPORATION CITY OF NAGA, CEBU DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY SEPTEMBER 2023 - JUNE 2024 SCHOOL REGISTRAR / ADMISSION PERSONNEL
CARCAR CITY, CEBU
Cleaned and maintained computer hardware and peripheral equipment to ensure proper performance. Performed desktop formatting, imaging, and installation of new software and hardware components. Assisted employees with IT-related concerns, providing basic troubleshooting and support. Maintained and organized records of all MSO licenses for compliance and tracking. Assisted in setting up conference, meeting, and training rooms for live or online communications. Conducted annual inve1ntory check of IT equipment to ensure accurate asset management. Troubleshot issues related to networks, printers, hardware, and software. INTERNSHIP EXPERIENCE
KEPCO SPC POWER CORPORATION March 2023 - June 2023 IT INTERN - ELECTRICAL DEPARTMENT
CITY OF NAGA, CEBU
TRAINING
KING SEJONG INSTITUTE - CEBU July 2025 - September 2025 Level A1 Korean Language
Assigned and resolved service requests and incident tickets, providing timely support and issue closure. Delivered technical support for hardware, software, and network issues via phone, email, and in-person assistance. Diagnosed and resolved user issues with desktops, laptops, printers, MS Office, and basic network connectivity. Installed, configured, and maintained operating systems, software applications, and network services (Active Directory, VPN/Checkpoint, DNS, etc.).
Set up laptops, desktops, and devices for new hires, including Office 365 accounts, hostname assignment, and MSO account configuration.
Trained and guided users on IT systems and applications such as Oracle, POS, RXPOS, JDA, EMR, Reports Portal, and Biometric systems.
Monitored and maintained IT asset inventory across HO/DC/Stores, ensuring proper logging, tracking, and reporting in the asset management system.
Drafted and issued IT advisories regarding system updates, maintenance, and policies. Coordinated with suppliers and vendors for IT equipment and supplies, prepared Purchase Requests (PRs) and Purchase Orders (POs) using Oracle, and ensured timely delivery of equipment aligned with technical requirements.
ROSE PHARMACY INC. JULY 15, 2024 - NOVEMBER 2025 IT ASSISTANT - SERVICE DESK / HELPDESK
3RD FLOOR, FLC BUILDING, HERNAN CORTEZ ST. SUBANGDAKU, MANDAUE CITY, CEBU REFERENCES
NAME:
POSITION:
COMPANY:
CONTACT NO.:
Maristela A. Regidor
Legal Officer
KEPCO SPC POWER CORPORATION (KEPCO SPC) - CEBU
NAME:
POSITION:
COMPANY:
CONTACT NO.:
Allan Lao
Senior IT Specialist
ROSE PHARMACY INC.
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