Front Desk Office

JUNALYN M. LUCENA

**** ********** **, *********, ** 22003 · 571-***-****

Email · **************@****.***

To share my ability and knowledge with your company by working efficiently and effectively. Toward excellent service and to learn new things . EXPERIENCE

NOVEMBER 20,2023- PRESENT

Front Office- Northern Virginia Foot and Ankle Associates

● Answering phone calls

● Calling insurance for benefits

● Collecting copay, and out of pocket

● Discuss insurance coverage to the patient

● Scanning documents and printing detailed walkout statements FEBRUARY 23,2023- NOVEMBER 03, 2023

Medical Assistant-Alexandria Medical Associates

•Perform EKG

•Triage patient

•Immunization Administration

•perform front desk duty (collecting copay, calling patient, answering calls)

JULY 01,2019- FEBRUARY 23,2023

Medical Biller - Progressive Feet,LLC

● Perform posting charges

● Perform completion of claims to payers

● submit billing data to the appropriate insurance providers

● process claims

● Tracking Graft ( reimbursement)

Front desk

● checking in patients for appointments and collecting appropriate copay/coinsurance

● timely response to incoming phone calls and voicemails

● scheduling new patients

● verifying client demographic information upon patients arrival for appointment

● Faxing/ Copying/ printing

Medical Assistant

● Clean and maintain examination and treatment rooms daily

● manage equipment and supply inventory

● Perform x-ray

● Perform Anodyne Therapy

● Perform laser

NOVEMBER 21, 2018 – JUNE 28, 2019

SERVER,- JOHNNY ROCKETS

Food service at upscale, American fare restaurants. Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills. APRIL 05, 2018 – TO NOVEMBER 05, 2018 (INTERNSHIP) SERVER, AND FOOD AND BEVERAGES - HYATT REGENCY CHESAPEAKE BAY GOLF RESORT,SPA AND MARINA BAY

Food service duties in the hotel restaurant is making sure the quest is satisfied with their needs specially with their food, familiarizing guest with the menu or the entrée we serve, giving them satisfying services April 24, 2015 – May 16, 2015 (On-the – Job Trainee) THE CROWN REGENCY HOTEL AND RESORT

I work in all department of the hotel

● F and B (service) Department

● Corporate Admin Office

● Front Office (Concierge)

● Marine and Water Park

March 9, 2016 – March 10, 2016 ( Apprenticeship – by – Experience (APEX) program

M/V ST POPE JOHN PAUL II BY 2GO GROUP INC.

I also get an experienced to work on board

● Front Desk

● F and B Department

● Sales and Marketing

EDUCATION

JUNE 10, 2013 – APRIL 12, 2017

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT, PHINMA ARAULLO UNIVERSITY

● National Certificate III, Events Management

● National Certificate II, Tourism Promotion Services. JUNE 08, 2009 – MAY 22, 2013

SECONDARY, MALACANANG STA.ROSA HIGH SCHOOL

SKILLS

● Flexible

● Communication

● Willingness to Learn new things

● Understanding of medical billing and insurance

procedure

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