Lead Budtender

Vanessa Jasmin Osuna-Mauris

**************@*****.*** 909-***-**** Fontana, Ca

EXPERIENCE

BUDTENDER, HIGHER GROUND; MORENO VALLEY, CA

NOV 2023 - CURRENT

• Mastering product knowledge to receptively engage with customers and cultivate relationships while confirming orders and efficiently processing payments.

• Increasing sales and exposure of new products and promotions by enhancing visual representation.

• Maintaining cleanliness and organization of sales floor consistently while supporting management through conducting regular stock checks.

• Performing daily product display setup and secure nightly storage to prevent theft.

• Handling cash drawer with precision and accuracy, ensuring all transactions are accounted for and balanced at the end of each shift. RECEPTIONIST, SYNOVATION MEDICAL GROUP; COLTON, CA JAN 2022 - APR 2023

• Utilized my interpersonal skills to build strong relationships with patients, resulting in higher satisfaction rates within my first month employed.

• Smoothly managed administrative duties including; collecting and posting copays, scheduling patients accordingly, and receiving 20+ phone calls a day with patients, insurances, and medical offices while in a fast paced environment.

• Acted as liaison and triaged between physician and patient questions in regards to medications and treatments.

• Obtained 100+ radiology reports and authorizations weekly using specific codes for patient appointments in accordance with established procedures. HEAD HOSTESS, LUCILLE’S SMOKEHOUSE; RANCHO CUCAMONGA, CA JAN 2021 - JAN 2022

• Coordinated seating arrangements for party counts based on future reservations and walk-in guests flow.

• Greeted guest with my personable attitude and met their seating needs by listening to special requests and accommodating them accordingly. SHIFT LEAD / NRO(NEW RESTAURANT OPENING), RAISING CANES; FONTANA,CA

DEC 2018 - MAY 2021

• Successfully took part of opening 5 new locations statewide, overseeing training programs for new hire staff on store protocols, food safety practices, and performance to uphold exceptional customer satisfaction levels.

• Optimized break schedules and rotations to ensure adequate staffing levels.

• Managed cash drawer operations, which involved setting up and closing out 3+ registers, conducting fund counts, and identifying discrepancies.

• Supported various business aspects including; labor costs, waste monitoring, sales, inventory, and urgency in handling situations.

EDUCATION

A.B MILLER HIGH SCHOOL, FONTANA, CA — GRADUATED 2020 SKILLS

• Client Relationship Building • Process Improvement

• Software Expertise • Solution Oriented

• Effective Cross Functional Communicator • Rapid and Adaptive Learner

• Attention to Detail • Bilingual (Spanish and English)

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