Food Service Quality Control

Kymone Cunningham

+1-876-***-**** ️ *********@*****.*** St. Mary, Jamaica LinkedIn: www.linkedin.com/in/kymonecunningham

Currently in Jamaica LMIA-supported employment / work-permit renewal for Canada

Professional Summary

Results-oriented Hospitality and Food Service Supervisor with over 10 years’ international experience spanning Jamaica, Qatar, and Canada. Proven ability to lead large front-of-house teams, streamline dining operations, and sustain 90%+ guest satisfaction through training, service recovery, and quality control. Skilled in food-safety compliance, inventory control, scheduling, and customer relations. Dedicated to contributing to Canada’s hospitality sector under LMIA sponsorship or work-permit renewal.

Core Competencies

Food & Beverage Operations • Team Leadership • Customer Satisfaction • Staff Training & Coaching • POS Systems (Micros, Toast, Square) • Inventory & Cost Control • Food Safety & Sanitation • Scheduling & Shift Planning • Conflict Resolution • Service Recovery • Upselling & Revenue Growth • Health & Safety Compliance • Multicultural Team Management

Professional Experience

Food Counter Attendant — S & L Concessions, British Columbia, Canada Apr 2025 - Sep 2025

- Delivered prompt, friendly service to 150+ guests daily while ensuring adherence to British Columbia food-safety standards.

- Supported peak-hour operations and cross-trained teammates to maintain service speed and accuracy.

- Processed cash and POS transactions with 100% accuracy; assisted with closing and inventory counts.

Captain / Dining Supervisor - Moon Palace Hotel, Ocho Rios, Jamaica Aug 2024 - March 2025

- Supervised 30+ front-of-house staff; introduced SOPs that improved order accuracy 18%.

- Collaborated with kitchen and management teams to resolve issues, sustaining 90% guest satisfaction.

- Optimized scheduling and resource allocation during peak seasons to maintain high service standards.

- Delivered coaching and performance reviews that elevated overall team efficiency.

Restaurant Supervisor - One Love Jamaican Restaurant, Doha, Qatar Oct 2022 – Aug 2023- Managed daily operations, shift rosters, and staff assignments for a fast-paced dining venue.

- Developed targeted training that cut repeat guest complaints 25% and boosted service ratings.

- Implemented opening/closing checklists and handovers, improving communication and consistency.

- Oversaw inventory and supplier coordination, reducing waste and shortages.

Waitress / Supervisor - Couples Tower Isle Resort, Tower Isle, St. Mary, Jamaica Apr 2015 -Sep 2022

- Delivered professional service in multiple resort restaurants, consistently earning top guest reviews.

- Trained new servers on POS systems and service standards, improving table-turn efficiency.

- Assisted with cash reconciliation, inventory checks, and shift reporting.

- Recognized repeatedly for excellence in service and teamwork.

Education

Bachelor of Science (first class honours) - Hospitality Management

University of the West Indies (Global Campus), 2025

Certifications & Training

- Food Safety & Hygiene Training - Qatar (2023)

- Supervisory Management - University of the West Indies, Jamaica (2021)

- American Hotel and Lodging (AHLA) – Online, Jamaica (2020)

- Dining Room Service and Food Safety – St. Monica’s College, Jamaica (2014)

Additional Information

- Multicultural experience across the Caribbean, the Middle East, and Canada.

- Languages: English (native).- Willing to relocate across Canada for qualified roles.

Contact this candidate