High School Customer Service
Resume:
TIMOTHY
JENNINGS
***********@*****.***
Gaithersburg, Md 20877
Bold Profile
SKILLS
Positive attitude
Cash handling
Team leadership
Problem-solving
Creative problem solving
Conflict resolution
Team motivation
EDUCATION
Gaithersburg High School
Gaithersburg, MD • 06/2024
High School Diploma
PROFESSIONAL SUMMARY
Experienced Shift Leader at Jersey Mikes specializing in team management and conflict resolution. Demonstrated success in cash handling and boosting customer satisfaction through strategic problem-solving. Developed and trained staff, leading to enhanced service quality and operational performance. Dedicated to maintaining high standards in dynamic settings.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
WORK HISTORY
Jersey Mikes - Shift Leader
Rockville, MD • 02/2024 - Current
Supervised team members to ensure efficient shift operations and excellent customer service.
Trained new employees on food preparation procedures and safety protocols.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Trained new employees and delegated daily tasks and responsibilities.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Food Lion - Cashier
Rockville, MD • 07/2022 - Current
Operated cash register and processed customer transactions efficiently.
Provided excellent customer service by addressing inquiries and resolving issues promptly.
Adapted quickly to new point-of-sale systems and processes as needed.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Castro Electrician - Intern
Gaithersburg, MD • 04/2024 - 08/2024
Assisted in installation of electrical systems under supervision, ensuring adherence to safety protocols.
Collaborated with team members to troubleshoot electrical issues, enhancing problem-solving skills.
Gained proficiency in using hand and power tools essential for electrical work.
Supported senior electricians in wiring and circuit installations, developing technical knowledge.
Observed and learned from experienced electricians during on-site projects, fostering hands-on learning opportunities.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Analyzed problems and worked with teams to develop solutions.
Conducted research for various projects, leading to well-informed decisions and successful outcomes.
.
#HRJ#2d6574ca-4fd2-424e-9027-b98689920321#
Contact this candidate