Customer Service Scheduling Coordinator
Resume:
Melissa Valles-Almaraz
Las Cruces, NM *****
*******.*******@*****.***
Professional Summary
Experienced hospitality professional with a strong background in bartending, customer service, and team management, supported by solid clerical and administrative skills. Eager to contribute to a dynamic hospitality team with a focus on service excellence and operational efficiency. Willing to relocate to: New Mexico
Authorized to work in the US for any employer
Work Experience
Scheduling Coordinator
Rolling Stone Restorations-Las Cruces, NM
September 2025 to Present
• template new build homes
• Scheduled fabrication and installation for countertop material.
• payroll
• filing
• Answering phones
• excel
• Microsoft word
• Customer service
• manage day to day operations
Floor Manager
Pecan Grill & Brewery-Las Cruces, NM
June 2025 to Present
• Opening/closing building
• Customer service
• Balance out cash drawers at the end of day
• Cash handling
• Manage front of house staff employees
• Help manage big events and venues
• Handling customer and employee issues
• Liquor ordering and inventory
• Overseeing operations, including maintenance, cleanliness and efficiency
• Ensuring that security and safety regulations are met
• Ensuring all closing procedures are met/ end of day locking building up setting up security systems
• Handled day-to-day operations
• Bartending
• server
Design Center Host
French Brothers Homes-Las Cruces, NM
August 2024 to May 2025
• Open and close building
• Ensuring all light displays and Tv displays were on and ready.
• Ensuring all home selection samples were displayed correctly as well as presentable to future home buyers.
• Taking photos of Predesigned homes and Modle homes using Mettaport app
• Providing outstanding customer service to our future home buyers
• Answering questions on different types of floor layouts and possible design options.
• assisting in home selections
• Ensuring design center was clean and presentable to customers.
• customer service
Assistant Manager
Amador Live-Las Cruces, NM
May 2022 to August 2024
• Customer service
• Balance out cash drawers at the end of day
• Cash handling
• Manage front of house staff employees
• Help manage big events and venues
• Handling customer and employee issues
• Liquor ordering and inventory
• Overseeing operations, including maintenance, cleanliness and efficiency
• Ensuring that security and safety regulations are met
• Ensuring all closing procedures are met/ end of day locking building up setting up security systems
• Handled day-to-day operations
• Bartending shifts
• Server shifts
Office Administrator
Classy Closets-Las Cruces, NM
December 2022 to May 2023
• Answer phones
• schedule appointments with clients and builders
• schedule installers
• File
• Manage showroom
• Help foster an enjoyable work environment
• Keep all office necessities stocked up
• Complete misc. projects given by owner
• Keep a project list with deadlines
• Customer Care (follow up)
• Help sales place hardware and warranty orders
• Order sample doors and color blocks as needed
• Maintain the color samples
• Social media up to date
• Website up to date
• Co-op with suppliers
• Advertising
Backup Project Manger, Service Coordinator, Template Trainer Sher-Wood Fine Wood Designs/ Third Bench Stone-Las Cruces, NM June 2021 to June 2022
• Work With Team Members Coordinating Project Dead Lines
• Working with Builders and Customers on Countertop Installment dates
• Customer Service
• Answering Phones
• Scheduling Cut dates for Stone
• Measure Cabinets for Granite, Quarts, Quartzite Countertops
• Microsoft Word
• Google Docs
• Excel
• Ordering Supplies needed for office
• Cash Handling
• Backup Shop Managing
Showroom Manager
Sherwood fine-Las Cruces, NM
August 2020 to June 2021
• Help foster an enjoyable work environment
• Keep all office necessities stocked up
• Complete misc. projects given by the General Manager
• Keep a project list with deadlines
• Customer Care (follow up)
• Help sales place hardware and warranty orders
• Order sample doors and color blocks as needed
• Maintain the color samples
• Head up marketing
• Social media up to date
• Website up to date
• Co-op with suppliers
• Advertising
• Get all new Sher-Wood showroom team members set up
• Set up company email and calendar and explain our google drive system
• Answering Phones
• Managing Showroom
Waitress/Bartender
Sierra Del Rio Golf Course-Elephant Butte, NM
March 2020 to August 2020
• Dishwasher
• Set up tables
• Host
• Customer Service
• Bartending
• Prepare Silverware
• Clean Bathrooms
• Stock Up Bathrooms
• Inventory of Food and Liquor
• Performed barback duties
• Worked from 7am to 12am
• Followed food and drink safety guidelines
• Set customers at ease
• verified customer age prior to serving
• Provided mixed drinks and cocktails for multiple dining options
• Ran orders and alcoholic drinks for customers
• Worked in a fast paced and high volume restaurant, bar and dining establishment
• Performed opening and closing duties
Receptionist and Administrative Assistant
Sher-wood Fine wood design-Las Cruces, NM
September 2019 to August 2020
• Answer phone calls
• Schedule Appointments
• Order hardware for job sites
• Manage main showroom
• Open and sort Mail
• Direct customers to designers
• Welcome Customers
• Take payments
• Deposit checks
• Cash handling
• Faxed, copied, and scanned documents
• Retail sales
Data Entry Clerk
MEDICAL BILLING PRACTICE MANAGEMENT-Las Cruces, NM June 2018 to August 2019
• Answering phones
• Taking payments
• Entering patients demographics
• Entering charges
• Managing doctors accounts
• Faxing and mailing Medical records
Receptionist (Part-time)
Eloy's Landscaping-Las Cruces, NM
June 2016 to January 2018
Answer phones, filing, schedule appointments for estimates. File Clerk (Part-time)
Aprendamos Intervention Team-Las Cruces, NM
July 2017 to November 2017
Scheduling appointments, Creating Clients Manila folders, organizing and filing records, submitting and scanning medical records, scanning and faxing.
clerk (Intership)
Federal Public Defender Office-Las Cruces, NM
January 2015 to May 2015
Prepared client files, filed closed files, updated library, and completed duties as assigned. Education
Dona Ana Branch Community College
September 2015
Years Attended (HIGH SCHOOL DIPLOMA)
Rio Grande Preparatory School-Las Cruces, NM
2012 to 2015
Skills
• Software troubleshooting
• Restaurant Experience
• Google Docs
• Accounts receivable
• Organizational Skills
• FAST LEARNER (4 years)
• Sales
• System design
• Payroll
• Excel
• Data Entry (4 years)
• Time Management
• Office Management
• Computer literacy
• Medical Billing
• Medical Records
• Property management
• Office management
• Vendor management
• Time management
• Retail math
• MICROSOFT WORD (4 years)
• RECEPTIONIST (3 years)
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook Calendar
• Communication skills
• Supervising experience
• Proofreading
• Filing (4 years)
• Administrative Assistant
• Adobe Acrobat
• Clerical experience
• Computer Literacy
• Medical records
• Scheduling (4 years)
• Practice Management
• Billing (2 years)
• Technical support
• Facilities management
• Customer service
• Windows
• Social media management
• Marketing
• Management
• Retail sales
• Microsoft Word
• English
• Customer Service Skills (4 years)
• Project management
• Basic math
• Data entry
• Administrative experience
• Cash handling
• Outlook
• Typing
• Front desk
• Powerpoint
• Microsoft Outlook
• Bartender experience (3 years)
• MULTITASKING (4 years)
• Cash register
• Purchasing
• Account management
• Store management
• Project coordination
• Microsoft Powerpoint
• Computer skills
• Organizational skills
• Communication skills (5 years)
• Phone etiquette
• Clerical
Certifications and Licenses
Food Handler Certification
Driver's License
ServSafe Alcohol Certification
May 2025 to June 2028
alcohol certification
Food handlers
Additional Information
Skills
• Positive people skills
• Able to work independently
• Team player
• Great customer service
• Time productive
• Fast learner
• Dependable
• Multitasking
• Microsoft Word Proficient
• Computer Literate
Contact this candidate