Customer Service Retail Sales
Resume:
Diana Hormel
Sacramento, Ca
Summary
Reliable and hardworking professional with over 5 years of experience in customer service, retail sales, and logistics. Proven ability to handle physical tasks efficiently, communicate effectively with customers, and maintain organization in fast-paced environments. Skilled in packing, labeling, inventory management, and front-line customer support. Known for being dependable, detail-oriented, and a strong team player with a commitment to quality service and workplace safety.
Work History
Great American Movers — Packer
2022 – 2024
• Expertly packed and wrapped household goods and fragile items to ensure safe transportation
• Labeled and organized packages accurately for efficient loading and delivery
• Worked closely with moving crew to coordinate packing and loading timelines
• Maintained a clean and safe work environment during all stages of the move
• Communicated with customers to clarify special handling instructions and resolve concerns
• Assisted in warehouse duties, including loading, unloading, and inventory checks Marshall’s — Customer Service / Retail Sales Associate 2016 – 2020
• Delivered excellent customer service by assisting shoppers, answering questions, and resolving issues quickly
• Operated cash registers, processed transactions, and balanced drawers accurately
• Maintained clean, organized sales floor and fitting rooms to enhance the shopping experience
• Restocked shelves, organized inventory, and participated in regular store resets and markdowns
• Promoted store credit cards and loyalty programs to boost sales and customer retention
• Worked collaboratively with team members to meet store goals and improve customer satisfaction
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