Data Entry Systems Analyst

Contact

*************@*****.***

www.linkedin.com/in/shirleyawana

(LinkedIn)

www.omnicell.com (Company)

Top Skills

Import Logistics

Customer Relations

International Logistics

Languages

Chinese

Honors-Awards

Chairman's Award

Shirley Awana

Senior Business Systems Analyst - Sales/Marketing at Omnicell

Committee Lead Communications - Women in Tech Employee Impact Group

Fremont, California, United States

Summary

6+ years of IT Project Functional Specialist and 17+ years of Order Management, Sales Analyst and Project Management experience in high tech and medical device environment.

Specialties: Microsoft Suite (Outlook, Word, Excel, Powerpoint, Teams, OneNote), SAP CRM, SAP ECC, SAP Business One, Siebel, JD Edwards, Salesforce, Net CHB, WebEx, GotoMeetings, Smartsheet, Jira, Confluence, Box, Concur, Successfactors, Gainsight, Mavenlink, Zoom, Slack, Planview

Experience

Omnicell

19 years 1 month

Senior Business Systems Analyst - Sales/Marketing

August 2018 - Present (7 years 3 months)

Milpitas, California, United States

Support the management, execution and delivery of the company’s project portfolio and new product introduction through implementation, training, documentation, and consulting expertise.

Provide guidance and expertise on company risk/issue management, enterprise reporting, and strategies for aligning project execution with the organization’s strategic plan.

Partner with business resources, technical analysts, and consultants to implement new processes and technologies.

Provide input and recommendations to help build and maintain the company systems architecture including the evaluation of new modules, add-ons, and the implementation of system upgrades.

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Track project schedule, cost, and performance.

Monitor progress of IT projects and take corrective action as required to ensure deadlines and business needs are met. Identify system problems and determine necessary resolution.

Provide end-user training and user support during project phases and provide effective handoff to the appropriate IT support teams. Follow applicable Project Office standards, procedures, guidelines, and methodologies in the execution of projects.

Salesforce.com system administrator responsible for the following :

- User management creating and managing user accounts, assigning roles, profiles, permissions, public groups, managing licenses, and ensuring appropriate access levels

- System configuration changes such as customizing Salesforce fields, layouts, record types, custom settings

- Reporting and analytics such as building reports to provide key insights

- User support by resolving support tickets

Senior Sales Financial Analyst

February 2016 - August 2018 (2 years 7 months)

Mountain View, California, United States

Supported West and Non-Acute Sales Divisions in fielding multiple requests on strategic deal structures, non-standard deal structures, financing options, RFP/ RFI deals against company policies

Worked cross functionally with Sales, Legal, Revenue Recognition, Sales Operations/Deal Desk on various strategic deals from margin analysis, contracting, pricing review/approval

Provided quarterly booking report information to be included in Green Book and BOD presentations

Project Manager of the Service Initiative Strategy project to ensure that project tasks are worked on and completed per the RACI and project timeline Provided ad-hoc reporting to Finance management

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Provided ad-hoc training to Sales Operations/Deal Desk, Booking Team and various departments about Sales Finance processes/requirements Worked with IT on system and/or reporting enhancement needs Supported Commission team on monthly and quarterly commission activities on a part time basis

Senior Sales Analyst

February 2014 - February 2016 (2 years 1 month)

Mountain View, California, United States

Supported the International Division in helping to structure purchase distributor deals, discounting levels, contract obligations and margin analysis against acceptable company Sales Operations policies. Worked on documenting the International Sales Operations process.

Supported the Strategic Sales in helping structure large RFP/RFI deals, discounting levels and margin analyses against acceptable company Sales Operations policies.

Managed booking documentation from PO acceptance to signature routing to booked status.

Maintained accurate booking report and booking documentation database. Provided ad hoc weekly forecast reports and analysis to Sales and Senior Executives.

Worked cross-functionally with Sales, Field Operations, Order Entry, Manufacturing, Finance, Legal and Billing Operations to ensure that customer orders flow smoothly from deal structure through to signature route to booking to order placement and delivery.

Worked together with Sales, Field Operations and Sales Order Management to maintain a clean up-to-date order backlog on a quarterly basis. Main point of contact for Sales Operations in regards to SAP CRM/ECC enhancements. Provided first line of support for Sales Operations SAP issues. Troubleshoot SAP issues that Sales Operations team encounters. Tested Page 3 of 7

SAP issues / resolutions that IT forwards to Sales Operations to ensure that solutions work successfully in the production environment. Mentor in SAP Titan-Sunray project at Florida office. Supported team on implementation, testing and training of mentees. Provided support for mentee's team/departments during go-live.

Senior Sales Analyst

April 2009 - February 2014 (4 years 11 months)

Mountain View, California, United States

Supported the North Division in helping to structure purchase and lease deals, discounting levels, contract obligations and margin analysis against acceptable company Sales Operations policies.

Supported Corporate Sales in helping to structure large RFP / RFI deals, discounting levels and margin analysis against acceptable company Sales Operations policies.

Managed booking documentation from PO acceptance to signature routing to booked status.

Maintained accurate booking report and booking documentation database. Provided ad hoc weekly forecast reports and analysis to Sales and Senior Executives in preparation for tri-weekly forecast conference calls. Worked cross-functionally with Sales, Field Operations, Order Entry, Manufacturing, Finance, Legal and Billing Operations to ensure that customer orders flow smoothly from deal structure through to signature route to booking to order placement and delivery.

Worked together with Sales, Field Operations and Sales Order Management to maintain a clean up-to-date order backlog on a quarterly basis. Provided first line of support for Sales Operations SAP issues. Troubleshoot SAP issues that Sales Operations team encounters. Tested SAP issues / resolutions that IT forwards to Sales Operations to ensure that solutions work successfully in the production environment.

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Sales Operations main point of contact for SAP CRM 1.5 implementation project. Worked closely with SAP Consultants to provide Sales Operations process requirements for new CRM 1.5 system. Tested new functionality to ensure that it meets Sales Operations requirements. Led testing and training sessions with Field Sales, Field Operations and Sales Operations in new CRM 1.5 processes.

Sales Operations representative for new VMI project to ensure smooth delivery and implementation of new VMI process from quotation to booking per the new VMI contract.

Sales Analyst

October 2006 - April 2009 (2 years 7 months)

Mountain View, California, United States

Supported the North Division in helping to structure purchase and lease deals, discounting levels, contract obligations and margin analysis against acceptable company Sales Operations policies.

Managed booking documentation from PO acceptance to signature routing to booked status.

Maintained accurate booking report and booking documentation database. Provided ad hoc weekly forecast reports and analysis to Sales and Senior Executives in preparation for weekly forecast conference calls. Worked cross-functionally with Sales, Field Operations, Order Entry, Manufacturing, Legal, Finance and Billing Operations to ensure that customer orders flowed smoothly from deal structure through to signature route to booking to order placement and delivery.

One of two main points of contacts for Sales Operations in SAP ECC and CRM 1.0 Project. Gave Sales Operations and Sales requirements to SAP consultants for business process and needs.

One of two trainers that led successful initial SAP training to Field Sales. Synopsys, Inc.

Corporate Sales Order Analyst

October 1999 - October 2006 (7 years 1 month)

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Mountain View, California, United States

Improved internal business processes to ensure company quarterly fiscal objectives were met consistently.

Assisted in on-the-job training of incoming employees. Coordinated deliveries of Volume Purchase Agreements in cooperation with Sales, Legal, Tax, Export, Credit, & Revenue Recognition department contacts on a daily basis.

Analyzed & processed sales order deliveries based upon corporate order acceptance policies to ensure successful fiscal Quarter results. Maintained accurate order backlog reports to ensure order accuracy. Supported all Sales mandated deadlines & successfully closed all fiscal Quarter ends.

Diagnosed, resolved, & documented issues w/ customer software license key files.

Participated in multiple User Acceptance Testing sessions for various & completed several Install Base conversions for SAP system upgrades. Scripted & organized business processes for training purposes. One of two main Order Management points of contact for Order Remix Project to automate the remix order process.

Lite On Peripherals

Regional Account Executive

May 1997 - September 1999 (2 years 5 months)

Milpitas, California, United States

Owned several large Tier-1 OEM accounts located throughout the US. Provided them with a high level of customer service by building a lasting, mutually beneficial relationship with both internal and external customers Able to deal cross-functionally with groups in the company and with different levels of internal customers, such as account managers, project managers, VP's, etc. on a daily basis

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Project management abilities included spearheading a new product introduction: by moderating conference calls, providing logistical support to the customer and the regional sales coordinator, and acting as a liaison between headquarters and the customer

Collected and maintained current Accounts Receivables to shorten the revenue/cash

conversion cycle

Other responsibilities included: processing new POs for shipment, maintaining a pipeline of incoming material into a JIT hub, processing sales orders of outbound shipments, fielding technical and logistical support issues, and dealing with return materials

Assisted in answering multi-line telephones

Education

Ohlone College

Certificate of Accomplishment in IT Program Management, IT Program Management · (January 2023 - January 2024)

University of California, Berkeley

Bachelor of Arts (B.A.), Chinese Language and Literature · (August 1992 - December 1996)

Ramona Convent Secondary School

High School/Secondary Diplomas and Certificates · (September 1988 - June 1992)

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