Customer Service Representative
Resume:
Hello
La Tarsha N. Palao
Harvey, LA. 70058
*************@*****.***
Skills Customer Service Representative with over 5 years of experience in telephone customer service and in person service at a hospital, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the where I am needed at any role in your company.
Experience
Aug 2022 - PRESENT
Kelly Services, Harvey, Louisiana - Substitute Teacher
● Instructed math, art, and English classes (average 34 students per class) grades prek4-5th.
● Engaged students, developing developing team-building activities that enhanced students motivation
● Incorporated digital technology into learning instruction, including SMART boards October 2003 - August 2005
Tulane University Hospital Orthopedic Center, New Orleans, Louisiana - Insurance Billing and Customer Service Representative
● Manage billing operations for multi-specialty medical groups with 25+ providers serving thousands of patients.
● Ensure accurate and timely submission of claims to private insurance companies, Medicare, and Medicaid.
● Resolve billing issues and manage appeals processes to reverse denial of payment decisions.
● Implemented new billing software, resulting in 20% increase in reimbursements. October 2006 - December 2010
HCA Hospital Billing, Houston, Tx -Insurance Billing
● Processed insurance claims for hospital and clinic practice with 10 providers and large patient base.
● Conducted timely follow-up of unpaid claims and appealed and denied claims.
● Assisted patients with billing inquiries and payment plans.
● Maintained 98% clean claim rate.
2
Education
Aug 2002 - May 2003
Herzing Medical Billing, Harahan, La - Medical billing and Coding Medical Billing and Coding courses Program.
High School
Cabrini HIgh School New Orleans, Louisiana
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