Customer Service Care
Resume:
Angellia Nelson – Patterson
**** ***** ***** ***** ******, AL 36695
******@***.***
Professional Summary
Strong ability to work with minimal direction to solve problems, excellent customer service experience, professional with record of accomplishment for success and to succeed within a company offering opportunities for growth and advancement.
Qualifications
• Experience in claims customer care specialist, scheduling inspections with vendors, investigating claims, explaining the claim process to customers, transferring customers to appropriate departments, and provide excellent customer service, by providing the customer with empathy and meeting their needs.
• Self-motivated, detailed oriented, function well both independently and as a team player.
• Good Decision Making, fast learner, and comfortable working in fast past environment, and able to multi – task, Attention to details, Conflict resolution, Leadership Development, Effective organizational skills, Communication – written and oral, Computer – office software Work Experience
Wardlaw Claims Services Remote June 2022-August 2025
• Responsible for handling mid to complex Homeowner’s Property claims from inception to close; analyzed, investigated, and adjusted moderate to complex personal lines homeowner’s claims within assigned authority limits.
• Reviewed and assessed policies; including coverage applications and making recommendation on Reservation of Rights or Denial letters; facilitated repairs to damaged property, facilitated replacement of destroyed personal property and when necessary, helped customers find alternate living arrangements.
• Completed estimates using XactAnalysis and Xactimate for property damage losses; worked with and oversaw the work of independent adjusters and vendors; worked with minimal supervision; catastrophe duty with high claim inventory involving multi-state jurisdictions. Claims Customer Care Specialist – August 2017 – June 2022 Pilot Catastrophe
Using CPT, XactAnalysis, Knowledge of using Nextgen, knowledge of using Avaya phone system, experienced in reading/understanding claims, document inquiry for incoming calls, scheduling inspections with vendors and ERL apt, training new employees, promoted to team lead. Using Nextgen to type insurance approval and denial letters for insurance claims, pulling task from buckets, decisions on correct letters, verifying property insurance policies, meeting daily goals
Billing Specialist – July 2009 – April 2015
Olsten Healthcare
E – Billing Medicare and Medicaid, pricing medication and supplies, Meeting Regional Quotes Education
University of Mobile 2002 – 2002
Bishop State Community College 1990 – 1991
Murphy High School 1982 – 1986
General Diploma
Certifications
Licensed Property Adjuster in the following jurisdictions: Alabama, Arkansas, Arizona, Delaware, Florida, Georgia, Indiana, Louisiana, Michigan, Minnesota, North Carolina, New Mexico, South Carolina, Texas, Utah z
Flood Certified thru FEMA
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