Administrative Assistant Customer Support
Resume:
Dashae Anderson
Orlando, FL *****
****************@*****.***
Professional Summary
Highly skilled and customer-focused professional with 10 years of experience in providing exceptional customer support and resolving issues efficiently. Proven ability to de-escalate difficult situations and build strong customer relationships through excellent communication skills and a positive attitude Work Experience
Administrative Assistant
YMCA-Kansas City, MO
December 2019 to May 2025
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
Administrative Assistant
Carlstar Group-Edwardsville, KS
April 2019 to November 2019
• Create work orders
• Answer incoming calls
• Make copies and fax work orders
• File completed work orders
• Data Entry
Childcare Provider
Grow in Peace Learning Center-Kansas City, MO
July 2015 to December 2018
• Deliver safe and efficient child care services to 47 children aged from 6 weeks to 10 years old, collaborating with 12 child care providers
• Develop friendly relationships and credibility with parents, educating children, playing with them, and doing art projects
• Instruct children in health and personal habits, such as eating, resting, and toilet habits while creating and developing appropriate lesson plans
Assistant Manager
Funnel Cake Creations
May 2012 to May 2015
• Trained & supervised employees
• Monitored inventory and ordered merchandise
• Completed employee evaluations
Customer Service Representative
Asurion-Kansas City, MO
June 2009 to January 2012
• Filed insurance claims on lost, stolen and damaged phones
• Inbound and outbound calls; 50+ phone calls daily
• Maintained and updated customer account
• Built rapport with customers
• Listened, clarified and managed conversational flow Education
High School Diploma
Raytown High School-Raytown, MO
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