Customer Support Human Resources

210-***-****

***********@*******.***

San Antonio, TX, USA

Air Force Veteran

Success is often attained by those who are unaware that failure is inevitable. No matter the circumstances, I always give 100 percent. I take pride in my work ethic and kindness, regardless of whether it’s a simple task like a basketball game or a work project. Everyone has that one co- worker they look forward to seeing each day, and I am committed to being that positive influence for everyone around me. I am confident that I can bring this same positivity to your team. I can’t wait to be part of your organization and demonstrate why hiring me would be a winning decision! Avery Veal

ADMINISTRATOR SPECIALIST

SKILLS

EDUCATION

Associate of Arts

University of Phoenix

2022-2024

HIPPA and OSHA Certification

Administrative Certification of Training

EXPERIENCE

<Logistics Courier>

2 Official Logistics / San Antonio TX / Sep 2024 – Mar 2025 Safely and efficiently delivered packages to customers, ensuring on-time arrivals and maintaining a 98% customer satisfaction rating.

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• Maintained accurate delivery logs and documentation, ensuring compliance with company policies and regulatory requirements.

• Handled customer interactions with the utmost professionalism, addressing inquiries and resolving issues to enhance customer experience.

• Utilized RF scanners to track and update shipment statuses in real-time while efficiently organizing and managing supplies for accurate and timely deliveries.

<Engineer Assistant>

Clark Construction of Texas / San Antonio TX / Dec 2022 – Sep 2024 Provides essential support by managing office tasks such as handling correspondence, maintaining records, and assisting with document preparation.

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• Preparing Subcontractor after job award & managed subcontractor Insurance Logs.

• Complete Monthly Compliance Audits to verify accuracy of requested documentation.

• Document and process HR actions across various employee categories, involving different forms, authorities, codes, and pay systems.

• Create and maintain project job Schedules and calendars meetings.

• Provided efficient help desk support, troubleshooting printers, scanners, and other office equipment to ensure seamless daily operations.

<Human Resources Technician>

United States Air Force / Randolph AFB – AFPC – DP1 / Apr 2016 – Apr 2022 Assist an experienced employee by performing routine tasks, such as reviewing basic qualifications requirements, analyzing position data, preparing job descriptions, and applying procedures related to employee relations.

• Proficiency in Microsoft Word, Excel, PowerPoint, Adobe acrobat, and Oracle.

• Support a seasoned team member by engaging in exciting tasks like reviewing qualifications and analyzing position data.

• Creates, distributes, & close-out customer tickets though Case Management Systems.

• Support high-tempo workspace to ensure efficient program operations.

• Data Entry Clerk/ Human Resources Specialist though MILPDS (Personnel Data System)

• Outbound/Inbound call Center Representative (Largest Call Center in the Air Force).

REFRENCES

Aaron Evins

Title: Superintendent

Cell: 210-***-****

Torrey Jekins

Title: Project Manager

Cell: 808-***-****

CONSISTENCY

9/10

ADAPTABILITY

8 / 10

COMMUNICATION

9 / 10

TEAM ORIENTED

10 / 10

TIME MANAGMENT

9/10

Contact this candidate