Customer Service Medical Records

MELISSA STOOTS

Baytown, TX 832-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Highly organized and dependable administrative professional with over 4 years of experience in document management, compliance coordination, and correspondence handling. Proven ability to maintain accuracy and efficiency in high-volume office settings. Skilled in managing sensitive financial and medical records, digitizing documents, and ensuring timely communication between departments. Experienced with RealPage OneSite, Microsoft Office Suite, and confidential compliance documentation.

KEY SKILLS

Medical & Financial Record Management

Mail & Correspondence Processing

Document Scanning & Digitization

Records Filing & Audit Preparation

Compliance & Confidentiality Procedures

Microsoft Office Suite (Word, Excel, Outlook)

RealPage OneSite Software

Communication & Customer Service

Team Collaboration & Workflow Efficiency

PROFESSIONAL EXPERIENCE

Leasing Consultant Bayview Apartments – Baytown, TX March 2019 – Present

• Receive, organize, and process incoming and outgoing correspondence from residents, vendors, and corporate partners.

• Maintain detailed and confidential digital and paper records for leasing, rent, and compliance documentation.

• Review and verify all documentation for accuracy before submission to management and compliance teams.

• Collaborate with corporate and accounting teams to ensure timely and accurate reporting of payments and deposits.

• Communicate daily with residents and external partners, ensuring timely follow-up and problem resolution.

• Recognized for outstanding organization, attention to detail, and reliability in managing sensitive information.

Administrative Assistant (Side Business: The Bargain Plug) Mont Belvieu, TX 2022 – Present

• Handle all business correspondence, invoices, and digital records.

• Maintain organized filing systems for sales, inventory, and client communication.

• Provide customer support and ensure professional and timely service. EDUCATION

High School Diploma

Baytown, TX

REFERENCES

Available upon request

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