Customer Service Front Desk
Resume:
Jacqueline Celey
Washington, DC *****
******.********@*****.***
Professional Summary
Hospitality Specialist with over 12 years of experience in delivering exceptional customer service and managing front desk operations in dynamic environments. Possesses strong skills in hospitality, office management, and customer relations, with a proven track record of enhancing guest satisfaction and streamlining administrative processes.
Willing to relocate: Anywhere
Work Experience
DME Specialist
NEW HAMPSHIRE MEDICAL SUPPLY-Washington, DC
June 2025 to Present
• Customer Service
• Patient Intake
• POS Operations
• Inventory
• Stocking shelves
• Receiving and shipping medical supplies
• Compression measurements
• Shoe measurements
• Mastectomy fittings
• Answering phones, emails etc.
• Maintaing cleanliness of my station as well as the store.
• Open and closing of the register as well as the location. Concierge
Guardian Services LLC,-Washington, DC
October 2024 to Present
• Efficiently manage guest check-ins/outs, ensuring accurate, timely processing.
• Provide exceptional service, resolving inquiries to maintain guest satisfaction.
• Coordinate with departments for seamless guest experience, handling special requests.
• Train new staff on SOPs, enhancing service quality and operational efficiency.
• Maintain organized front desk, managing requests, messages, and deliveries.
• Sort USPS mail efficiently, ensuring timely processing and delivery.
• Organize and prepare packages for truck loading, optimizing workflow.
• Manage mail flow, coordinating incoming and outgoing correspondence. Maintain a clean work environment, promoting safety and efficiency. Mail Handler Assistant
Post Office USPS-Capitol Heights, MD
November 2023 to Present
• Operate office equipment, including copy machines and forklifts.
• Streamline mail processing operations through efficient sorting, package organization, and forklift operation while maintaining strict safety protocols and quality standards. Delivery Driver
Express One-Washington, DC
December 2021 to January 2023
• Delivered diverse products, ensuring timely arrival and customer satisfaction.
• Handled package logistics and documentation efficiently, resolving delivery issues.
• Cultivated strong customer relationships, enhancing service quality.
• Managed customer feedback, addressing concerns promptly and effectively.
• Streamlined delivery routes and optimized package organization to enhance delivery efficiency while maintaining exceptional customer satisfaction ratings. Sales Associate
Royal House of Style,
November 2019 to November 2021
• Provided a comfortable and safe environment for clients to shop.
• Operate POS systems.
• Style clients and recommend products.
• Upsale items and products.
• Refill oils and lotions.
• Maintain organization and cleanliness of store.
• Style advice.
Cashier
Jabbo’s Compact Market-Washington, DC
February 2019 to October 2020
Maintained a clean and organized cashier area, enhancing customer satisfaction. Accurately managed sales register operations, ensuring smooth transactions. Efficiently stocked and organized refrigerators, supporting inventory management. Contributed to a positive shopping environment, fostering customer loyalty. Operated POS systems, ensuring smooth and accurate transaction processing. Maintained a clean warehouse, ensuring a safe and organized work environment. European Wax Center-Washington, DC
November 2017 to July 2018
Ensured product availability by stocking and organizing shelves efficiently. Upheld center cleanliness, contributing to a welcoming environment. Sales Associate, The Assisted customers, boosting satisfaction and sales growth. International Spy
Operated POS systems, ensuring smooth transactions. Cashier, Harris Teeter
Harris
March 2017 to September 2017
Located items for customers, ensuring satisfaction and smooth checkout process. Aug 2016 - Feb 2017
Enhanced customer experience by assisting with grocery carry-out. Washington, DC
Restocked shelves to maintain product availability and organized displays. Customer Service Resolved customer concerns, enhancing satisfaction and loyalty. Representative, Macy's,
Managed phone inquiries, ensuring efficient communication. Nov 2015 - Feb 2016
Handled product logistics, improving inventory accuracy. Hyattsville, MD
Recorded data meticulously, supporting operational efficiency. Hostess, Chadwicks Assigned guests to tables, enhancing seating efficiency and customer flow. Restaurant and Bar,
Distributed menus and managed takeout orders, ensuring prompt service. Mar 2013 - Sep 2014
Escorted guests to tables, creating a welcoming atmosphere. Washington, DC
Answered phones, providing information and resolving inquiries. Delivered exceptional customer service, improving guest satisfaction. Intern, Department of Cloned hard drives, ensuring data integrity and security. State
Washington, DC
June 2013 to August 2013
Organized and maintained supply cabinet, enhancing accessibility. Delivered excellent customer service, improving client satisfaction. Front Desk Concierge
Front Desk
Delivered exceptional guest service, enhancing customer satisfaction and loyalty. Education
High school diploma
Fairmont Heights High School-Capitol Heights, MD
January 2009 to January 2013
Skills
• Cocktail experience
• Configuration management
• Data entry
• Technical support
• Communication skills
• English
• Serving
• Time management
• Windows
• Communication Organizational Skills
• Grammar Experience
• Software troubleshooting
• POS
• Classroom management
• Forklift Operation Sales
• POS Systems Inventory Management
• OPERA
• Tutoring
• Interviewing
• Budgeting
• Restaurant experience
• Customer service
• Phone etiquette
• Hospitality Administrative
• Office Management Data Entry
• Hotel experience
• Leadership
• Data collection
• Cash handling
• Organizational skills (10+ years)
• Analysis skills
• Bartending
• Project management
• iOS
• Google Docs
• Microsoft Office Customer Service
• Microsoft Office
• Baking
• CMMS
• Patient monitoring
• Office management (2 years)
• Conflict management
• Editing
• Time Management Leadership
• Customer support
• Filing
• Front Desk Computer Skills
• Systems management (5 years)
Certifications and Licenses
Bartender License
July 2024 to Present
First Aid Certification
Non-CDL Class C
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