Data Entry Customer Support
Resume:
Queen Creek, AZ *****
********@*****.***
AGNES M. PICKELL
OBJECTIVE To obtain a position within a forward-thinking organization where I can leverage over 30 years of customer support expertise, in-depth travel technology and marketing knowledge, and 17 years of remote work experience. Committed to contributing as a valuable team member while continuing to grow, learn, and excel within the company.
CERTIFICATIONS SIGNATURE TRAVEL EXPERT
SKILLS • Exceptional interpersonal and customer service abilities, with a focus on building positive client relationships
• Proficient in written and verbal communication across diverse professional settings
• Strong analytical, organizational, and problem-solving skills with the ability to prioritize and manage multiple tasks effectively
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Advanced knowledge of ClientBase Windows and ClientBase Online CRM platforms, enhanced through ongoing training and annual TTX conference participation
• Accurate typing speed of 52–55 WPM
• Experienced in conducting virtual trainings and presentations using GoToMeeting, Zoom and Teams
• Familiar with IrfanView for basic graphic editing tasks such as resizing and uploading images for travel- related materials
• Demonstrates resilience and maintains a positive attitude when navigating challenging situations WORK HISTORY
TARGET MARKETING SPECIALIST (PART-TIME, REMOTE)
MAST TRAVEL NETWORK, OAK BROOK TERRACE, IL
August 2016 - PRESENT
Responsible for targeted print marketing program for travel consortia members. Choose clients from demographic, psychographic and other criteria for print marketing publications from preferred suppliers.
o Pull client lists from syncing and non-syncing agency databases for marketing campaigns through Demographic/Psychographic targeted selections
o Ability to work and manage data lists from 100 over 20K lines of entires o Assist new members to print marketing program set up call-to-action, logos, client lists o Train new members on online registration portal for marketing program
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o Coordinate with printing company for each campaign regarding any proof discrepancies that need to be resolved
o Review marketing program and make recommendations on changes and improvements o Train MAST staff and MAST members on ClientBase (CRM) marketing functionality o Implement a program, written process and procedures for mailing list segmentation and filtering using Cohorts Economic codes, and marketing preferences, consortia coding, transactional history in ClientBase o Run reports on booking activity, sales results, email activity, etc. o Conduct ClientBase trainings for MAST members
CO-OWNER – FULL TIME)
TWISTED PIES PIZZERIA – MESA, AZ
March 2020 – November 2023
o Ran every aspect of a family pizzeria with husband o Manage and train staff, FOH and BOH
o Payroll, scheduling, purchasing, team meetings
ACCOUNT MANAGER (PART-TIME REMOTE)
IZENTO INC., WALNUT CREEK, CA
November 2015 – December 2016
Provide client support in implementing travel technology program that automates quality control service for ClientBase Res card data. Company also provides travel journal/itinerary product based on completed Res cards, customized for agency and their clients. o Conduct regular calls and/or webinars to clients to ensure support and engagement of provided tools, Client Base support and assistance with uploading ads/images for correct sizing for quality printing purposes
o Troubleshoot and resolve client issues and questions pertaining to the iZento QC and Journal programs
o Assist in testing new features prior to roll-out of enhancements MEMBER ENGAGEMENT MANAGER (FULL-TIME REMOTE)
SIGNATURE TRAVEL NETWORK, MARINA DEL REY, CA
April 2015 – November 2015
o Build a detailed understanding of the Member’s business model and database to help develop a successful, strategic approach to Member Engagement. o Implementation and training of Signature Technology tools. o Work closely with Signature staff to communicate members’ needs, feedback and industry intelligence to enhance Signature’s value with its Members. o Implement strategies that support the growth of new and existing Members o Update Signature colleagues on Member feedback and industry insights to enhance current programs. CLIENTCONNECTION COORDINATOR (FULL-TIME REMOTE)
SIGNATURE TRAVEL NETWORK, MARINA DEL REY, CA
September 2010 – November 2015
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o Manage and support new Members through the dual sync process between ClientBase and Signature Network Intranet through web trainings and tutorials. o Assist the Intranet Systems team in implementing, maintaining and training members new technology tools.
o Working closely with the Marketing, eMarketing, Client Reach and Technology teams on various projects and enhancements
o Assist members with client demographic/psychographic coding for Print Publications o Handle CB Profile inquiries to ensure efficient use of targeted marketing for optimal Return on Investment.
o Ensure required eMarketing items are completed (website links, logos, sweepstakes and offer ID links)
o Troubleshoot/Research Client Reach, eMarketing and Marketing reporting discrepancies
MARKETING ACCOUNT MANAGER, TRAMS SABRE HOLDINGS, LOS ANGELES, CA April 2008 – December 2008
o Responsible for the planning and implementation of moderately complex projects that support the marketing function.
o Interacts directly with travel agency affiliates and product managers to identify new marketing opportunities.
o Work individually or with a team in recommending action, scheduling and planning of current marketing campaigns.
o Tracking of marketing campaigns to evaluate results and provide recommendations for future marketing promotions.
o All functions are performed on ClientBase and ClientBase Marketing Services applications.
EDUCATION CERTIFICATE OF ACCOUNTING, HEALD BUSINESS COLLEGE, HAYWARD, CA 1986 - 1988 HIGH SCHOOL DIPLOMA, JAMES LOGAN HIGH SCHOOL, UNION CITY, CA 1984 REFERENCES KEN JONKER
Formerly of TRAMS Sabre
*********@*****.***, 480-***-****
CHRISTINE CONKLIN
Director of EMarketing, Signature Travel Network
*.*********@*****.***, 203-***-****
DONNA ZIZEK
Director of Marketing & Supplier Relations, MAST Travel Network *****.*****@*********.***
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630-***-**** x123
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