General Manager High School

Haley Gonzales

** ****** ***, **** ** ***** *****.*********@******.*** 940-***-****

Summary

Highly motivated professional with proven experience in crisis management, communication, and fast-paced decision-making. Skilled at staying calm under pressure, de-escalating conflicts, and providing clear, accurate information in urgent situations. Background in leadership and counseling brings strong interpersonal skills, active listening, and the ability to manage stressful, emotionally charged environments. Dedicated to serving the community with professionalism, empathy, and reliability as a 911 Dispatcher.

Relevant Experience

General Manager

Taco Bell – Grapevine, Texas June 2024 – Present

● Directed daily operations in a high-volume environment, ensuring safety, accuracy, and speed under tight deadlines.

● Supervised and trained staff in effective communication, problem-solving, and emergency response procedures.

● Resolved customer complaints with professionalism and composure, often under high-stress conditions.

● Monitored performance data and adapted quickly to staffing, supply chain, and operational challenges.

● Maintained compliance with company and state safety regulations while managing emergencies on-site.

Substance Abuse Counselor

Management and Training Corporation – Breckenridge, Texas Aug 2023 – May 2024

● Provided crisis intervention and de-escalation in a correctional environment, ensuring safety and stability.

● Conducted assessments and maintained accurate records, demonstrating attention to detail and compliance with regulations.

● Facilitated one-on-one and group counseling sessions, requiring strong listening, communication, and emotional regulation.

● Collaborated with correctional officers and medical staff during emergencies to deliver coordinated care.

Education

Bachelor of Business Management – Devry University Expected 2027 (3.0 GPA) High School Diploma – Graham High School, 2020 (3.5 GPA) Certifications

● ServSafe Manager Certification – 2024

● Substance Abuse Counseling Certification (CCJPA) – Walker Sayle Unit, 2023 Skills

● Crisis Management & De-escalation

● Clear & Effective Communication

● Emergency Response Coordination

● Conflict Resolution

● Multitasking Under Pressure

● Data Entry & Documentation Accuracy

● Active Listening & Empathy

● Team Training & Leadership

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