Customer Service Care
Resume:
Theresa Butler
Louisville, KY *****
****************@*****.***
Professional Summary
I am motivated and goal-oriented with 17 years’ experience in, food hospitality, retail, office and customer care. Excellent interpersonal skills and trained in conflict management. Able to self-motivate, prioritize, and adapt effectively to complete many tasks calmly under pressure. Eager to take my skill set and grow within a company to succeed at its fullest potential.
Authorized to work in the US for any employer
Work Experience
Veterinary Receptionist
All About Pets Animal Hospital-Louisville, KY
June 2025 to Present
Responsible for answering calls, answering all clients’ questions and properly scheduled for necessary doctor visits, vaccinations, and surgery requests. Input of new client information and their pet information as well. Pulling patient charts for last minute appointments and next day appointments while filling out client charts for reason of visit. Call to confirm appointments for next day. Requesting medication refills for patients and ensuring they are properly labelled and checking out at pick up. Calling software program for correction of discrepancies. Reviewing post visit information to properly schedule revisits and to confirm proper charges on accounts. Cash handling and end-of-day system processing. Disinfecting, vacuuming and steaming floors for sterilization at end of day. Customer service responsibilities, offering a warm and welcoming atmosphere to all clients and patients. Ensuring a translator is available for clients who need assistance.
Wellness Membership Advisor
JBM3 Inc. Elements Massage-Louisville, KY
November 2022 to March 2025
Responsible for overseeing cash handling procedures and inventory of supplies. Using excel spreadsheet to create various tabs for tracking sales, gift cards, membership sales, waitlists for scheduling and failed membership payments. Responsible for client retention and satisfaction as well as services rendered. Continuous training under the Elements Massage brand to uphold the most up to date provided services as well as safety checks and continuous company improvement. Holding annual employee reviews and keeping the therapists accountable with ongoing training in their profession.
Customer Service Representative
Teleperformance-Louisville, KY
August 2021 to July 2022
Responsible for inbound phone calls and resolving escalated phone calls. Trained in working with issues concerning checking and savings accounts. Recording of member complaints, or account issues properly and clearly in appropriate areas of member accounts. Ensuring to file and initiate investigations into unfamiliar changes or charges to member accounts and information.
Senior Retail Supervisor
Sodexo University of Louisville Hospital-Louisville, KY
May 2018 to June 2021
Provide exceptional customer service to all incoming clients
Diffuse intense customer situations to maintain high-level of satisfaction
Cash handling, safe reconciliation and accurate daily deposits
Thorough inventory and ordering of product for sale
Ensuring quality production of all offered items assisting in areas as needed.
Creation of slide shows with menu options
Weekly menu items emailed for distribution.
Answering calls and emails from hospital units effectively solving problems or communicating updates and adjustments to suit customer needs.
Office Administrator
Cheddar’s Scratch Kitchen
May 2015 to May 2018
Effectively increased customer satisfaction as well as increasing sales by providing quality products in a timely manner. Responsible for interviewing and hiring of both front of house and back of house employees while obtaining and filing accurate work information including I9, W2, ADP direct deposit and all legal documentation required. Responsible for answering all calls, attending to customer needs and resolving issues. Respond to emails in a timely fashion to improve customer satisfaction. Responsible for product order information and invoice reconciliation. Checking, correcting and cross-referencing time clock punches, tip claims, employee information and pay rates for 100 employees to correctly file through ADP employee paychecks.
Supervisor
Sodexo University of Louisville campus
January 2012 to July 2016
Effectively increased customer satisfaction in a high demand, fast-paced environment. Providing quality products in a timely manner and overseeing the scheduling for each employee. Responsible for inventory and ordering of necessary production needs as well as solving delivery or invoice issues quickly. Maintaining a positive, strong working environment and keeping accurate records of inventory and product orders using Excel. Continuously remaining professional with communication via telephone and email across all departments on campus. Responsibilities for setting up, and overseeing special campus events such as orientation week, ensuring all incoming students are fed, employees are on schedule and the food is properly ordered, served and within health code guidelines, while representing and educating incoming students about the campus.
Education
Master’s Degree in Social Work
Grand Canyon University
March 2025 - Present
Bachelor’s Degree in Behavioral Health and Sciences with an Emphasis on Substance Abuse
Grand Canyon University
January 2022 to March 2025
Associates Degree in Liberal Arts & Sciences
SUFFOLK COMMUNTY COLLEGE - Selden, NY
January 2008 to June 2010
High School Diploma
WEST ISLIP SENIOR HIGHSCHOOL - West Islip, NY
September 2002 - June 2006
Skills
•Office Administration
•Phone Etiquette
•Office Management
•Scheduling
•Problem Resolution
•Data entry
•Proficient in customer focus & orientation
•Microsoft Outlook
•Microsoft Word
•Highly proficient administrative/receptionist
•Medical Receptionist
•Order Entry
•Proficient in typing (computer and typing began to be taught in early elementary school, NY)
•Accounts Payable
•Employee Orientation
•Payroll
•Sales goals
•Ultimate customer satisfaction
•Types 65 WPM
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