Call Center Customer Service

Hunter Ngo

********@***.*** 202-***-****

Education

University of Maryland Global Campus M.S. Cybersecurity, September 2027 University of Maryland, College Park B.S. Public Health Science, May 2020 Minor in Astrophysics

Montgomery College A.S. Aerospace Engineering, August 2022 A.S. Mechanical Engineering, August 2022

Licenses and Certifications

AGI: Systems Tool Kit (STK) Certification

CompTIA: Security+Certification

Agile: Certified Scrum Product Owner®, Certified ScrumMaster® (Scrum Alliance) AWS: Cloud Practitioner Certification

PCE: Certified Entry Level Python Programmer

Professional Experience

Sabel Systems Technology Solutions, LLC -Senior Systems Analyst 40hr/wk • Dayton, OH • August 2020 to present

(DoD Defense Contractor)

● Managed proprietary Product Lifecycle Management (PLM) Siemens software, consulting work with client issues and resolution

● Delivered expert-level support to DoD Air Force organizations, overseeing the seamless installation, configuration, and ongoing maintenance of Siemens Teamcenter, ensuring flawless operation.

● Collaborated with cutting-edge Digital Engineering technologies to enhance operational performance and integration.

● Provided top-tier Help Desk Technical Support, expertly managing licensing, ticket resolution, and ensuring smooth system functionality.

● Transformed raw data into actionable insights by generating comprehensive Teamcenter analytics, including reports, dynamic multi-dimensional views, graphs, and interactive dashboards.

● Innovatively developed Power Apps to streamline data collection from clients, enhancing accuracy and speed in real-time decision-making.

● Utilized Power Automate to design and implement seamless workflows, automating data backups and eliminating manual processes to boost productivity and reduce human error.

● Took charge as Scrum Master, expertly leading weekly sessions that fostered team collaboration, ensured project milestones were met, and maintained an agile, high-performance environment. U.S. Department of Agriculture - Data Analyst Intern 40hr/wk • Beltsville, MD • May 2019 to Aug 2019

(eQuip Background Cleared)

● Drove the accurate and efficient entry and auditing of commercial dietary supplement product information, ensuring precision and regulatory compliance.

● Expertly compiled, analyzed, and visualized data, generating comprehensive reports with advanced Excel and Access tools, providing valuable insights for decision-making.

● Managed the seamless processing and shipment of dietary supplement samples, maintaining the highest standards of quality and timeliness.

● Played a key support role for researchers, contributing to the in-depth analysis of ingredient content and the performance quality testing of dietary supplements, enhancing product development. NASA GSFC - Industrial Hygienist Intern 40hr/wk • Greenbelt, MD • June 2015 to Aug 2015

(eQuip Background Cleared)

● Led the management and oversight of an occupational health information management system, efficiently tracking and assessing occupational exposure data, specifically focusing on lead levels in soldering laboratories.

● Delivered comprehensive written reports featuring in-depth analysis, statistical insights, and actionable recommendations for an air/noise monitoring project, driving data-driven improvements.

● Applied advanced statistical methodologies to evaluate exposure assessment data, providing critical recommendations that optimized health and safety practices in the workplace. Skills

Computer Aided Design: AutoDesk Inventor Professional, Solidworks, Creo Parametric, AutoCAD, NX Hardware: 3D Printer Management and Maintenance, Power Tools, Machining Data Science: Tableau, PowerBI

Geospatial Intelligence: ArcGIS

Programming: Coding: MATLAB, JAVA, Python; Web development: HTML, CSS; Data Analysis: SAS, R; Unix/Linux Operating System, Teamcenter Reporting and Analytics

Modeling and Analysis: AGI System Tool Kit, a.i. solutions FreeFlyer Product Lifecycle Management: Siemens Teamcenter (certificates of completion include: Business Modeler Administration (BMIDE), Using Teamcenter Fundamental Installing Active Workspace Fundamentals, Data Migration), Teamcenter installation (2-tier, 4-tier) Agile Software Development: Scrum, Kanban

Issue Management Tools: JIRA

Database Management: SQL, Access

Repository Management: Bitbucket, Github

Cybersecurity: Wireshark, Packet Tracer

Cloud Computing: Amazon Web Services

Application Development: Mendix

Leadership Experience

● Society of Women in Space Exploration–Event coordinator

● AstroTerps Astronomy Club–Secretary

● EqualsEquals Hackathon-Event organizer executive

● Zed Factor Fellowship - Aerospace Program Mentor Accomplishments

AIAA Diversity Scholar

● The American Institute of Aeronautics and Astronautics is a professional society for the field of aerospace engineering. This award provides opportunities for recognized underrepresented university students who are pursuing a degree in aerospace. Disability:IN Scholar

● Disability:IN is the leading nonprofit resource for business disability inclusion worldwide. NextGen Leaders titles are awarded to college students with disabilities who have demonstrated talent and leadership in the STEM field.

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