Set-Up Customer Service
Resume:
Joy Stephens
Columbia, SC *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Sr. Group Set-Up Specialist
Aflac - Columbia, SC
May 2013 to March 2025
Gathering data to accurately input information regarding group set up. Setting up groups involves locating documents such as the CCF/AFS/G0138 to specifically input data accurately. Setting up custom products and custom rates. Also other duties include ensuring that the rates spreadsheets are calculated accurately. This position requires having an analytical mindset and accuracy to ensure proper set-up. Foreclosure Specialist
JP Morgan Chase - Florence, SC
November 2009 to October 2012
Performance reviews and analyzing accounts in default prior to foreclosure referral or scheduled foreclosure sale date, document findings based on procedures, and maintain information within source systems and department database. Daily tasks include meeting department production goals and quality standards by working within an assigned queues and following procedures and protocols. Exceptional resolution and problem solving skills are daily tasks. Working primarily with other Independent Review Specialist and Managers, support all review requirements. Operations Specialist Loss Mitigation
JP Morgan Chase/ Aerotek Agency - Florence, SC
February 2009 to November 2009
Reviewing different Modification, Short Sales, Bankruptcy, and Deed in lieu files. Sending missing documents letters. Uploading documents in lender live. Filing documents and opening work stations through MSP and LPS.
Claims Specialist
Blue Cross Blue Shield - Columbia, SC
June 2007 to May 2008
Responsibilities include proficiency, accuracy and timely data entry of claims into the automated database for adjudication. Completed front-end prescreening of Medicaid claims, scanned and assigned claim control numbers according to company policies. Process the beginning stages of hospital claims to expedited current and future payments. Provided accurate CPT (Current Procedural Terminology) coding to ensure claims processing and/or reprocessed properly. Responsible for completing and distributing weekly claims totals report. Assist with training new employees according to the areas of standard operating procedures.
Customer Service Representative/Cashier
Wal-Mart - Columbia, SC
June 2006 to June 2007
Job performance as a cashier involves duties such as managing the cash drawer, ensuring accurate pricing of items, and assisting customer at a high volume rate for retail drug store. Operate a computerized register system. Conduct cash count to close out end shift. Answers phone inquiries. Assist customers inquiring about any items in the store. Assist the elderly with shopping when they are unable to reach items. Restock items in the store. Set up store displays for each season. Ensure that the store has an accurate count of items scheduled to be sold for Manger of the month sale. Responsible for ensuring that the quota set for monthly Mangers of the month sale is met. Education
Associate in Computer Technology
Midlands Technical College - Columbia, SC
January 2015
High school or equivalent
Cornerstone Christian Correspondence School - Townsend, GA Additional Information
I possess over three years of experience in customer service and claims processing. Experienced with quality control of claims and preparing correspondence. Possess problem solving and professional communication skills.
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