Data Entry Customer Service

LUCY WANGARI WANJIKU

074******* ️ ***************@*****.***

Nairobi, Kenya

PROFESSIONAL TITLE

Customer Service Cash Handling & Data Entry ICT Support PROFESSIONAL SUMMARY

Highly dependable and focused professional with strong experience in cash handling, customer support, and fast-paced service environments. Proven ability to work with accuracy under pressure, manage financial transactions responsibly, and maintain excellent customer relations. Equipped with ICT knowledge and strong data entry skills, with a commitment to business efficiency, integrity, and teamwork. Driven by a strong work ethic and a long-term goal of financial growth, career advancement, and contributing positively to any organization that offers an opportunity.

EDUCATION

Diploma in ICT – Gatanga Vocational College 2023 Diploma in Building Construction – Gatanga Vocational College 2021 Kenya Certificate of Secondary Education (KCSE) – Muruguru Girls High School 2019 WORK EXPERIENCE

Cashier – Bamwa Enterprises (Betting Site)

March 2025 – August 2025

Processed customer bets, payouts, and refunds with accuracy and accountability.

Managed daily cash transactions, reconciled receipts, and balanced cash registers.

Delivered friendly and professional customer service to increase client satisfaction.

Operated POS and betting software efficiently while adhering to gaming policies.

Ensured accuracy in data entry, recording customer details and transaction history.

Responded to customer inquiries and resolved betting or account-related issues promptly.

Maintained a clean, organized, and secure work area for smooth operations.

Reported discrepancies or system errors to management and assisted in corrective actions.

KEY SKILLS

Cash Handling & Record Management

Customer Service & Client Interaction

Data Entry & Fast Typing

POS & Betting Software Operations

Microsoft Office (Word, Excel, PowerPoint)

Basic Bookkeeping & Financial Accuracy

ICT Support & Troubleshooting Basics

Communication & Team Collaboration

Time Management & Multitasking

Sales Support & Upselling

Problem Solving & Conflict Resolution

Digital Literacy & File Organization

High Level of Accuracy & Attention to Detail

Adaptability & Willingness to Learn

Language Proficiency: English & Swahili

LANGUAGES

English – Fluent

Swahili – Fluent

REFEREES

Available upon request.

Contact this candidate