Customer Service Administrative Support
Resume:
TIMILEYIN ADEKUNLE
**********@*****.***
Professional Summary
Highly motivated and detail-oriented Virtual Assistant with proven experience in customer service, administrative support, and team coordination. Skilled in managing schedules, handling customer inquiries, and streamlining workflows to enhance efficiency. Proficient in using digital tools and platforms to manage tasks effectively, ensuring seamless communication and organization.
Professional Experience
Customer Service Officer
Mafaag Remote 2024
● Efficiently managed customer accounts, maintaining accuracy and confidentiality of records.
● Provided tailored product and service recommendations, increasing customer satisfaction by 20%.
● Supervised a team of 5+ representatives, ensuring consistent achievement of monthly targets.
● Implemented workflow improvements that reduced customer inquiry resolution time by 15%.
Education
BSc(Ed) Economics 2025
● Conducted in-depth research on institutional quality and its influence on the financial-poverty nexus.
Certifications
Google I.T Support Coursera 2022
Ai for cybersecurity John Hopkins university 2025 Business&Technology Illinois Tech 2025
IT Auditing & GRC Think Cloudly
Key Skills
● Administrative Support: Calendar management, email handling, and task prioritization.
● Digital Tools: Proficient in Google Workspace, Microsoft Office, Slack, Trello, and Zoom.
● Customer Relations: Empathy, active listening, and conflict resolution.
● Technical Knowledge: Data entry, reporting, and basic automation.
● Organizational Skills: Time management and workflow optimization. Achievements
● Successfully improved team productivity by streamlining task allocation processes.
● Recognized for delivering exceptional customer support, leading to a 20% retention boost.
● Developed and presented reports to management, driving actionable insights for customer engagement.
Interest
Exploring technology innovations and productivity tools.
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