Customer Service Data Entry

BEVERLY A. RAMSEY

**** ****** ******, ***********, ** 27560 919-***-**** ***********@*****.*** Seeking a position in a company where I can continue to use my analytical, organizational, and detail-oriented expertise and experience in the full spectrum of my job. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth. KEY SKILLS

• Strong Analytical, Interpersonal, and Organizational Skills

• Experience in Customer Service Computerized Information Systems: SAP, IDX, PBX, CPT, Reflections.

• Certified Phlebotomist

• Certified Data Entry Operator

• Production Operations, Shipping and Receiving, and Assembly Machinery

• Customer Service, Administrative Support, Data Entry EXPERIENCE

Customer Service Associate Food Lion Durham, NC November 2019 – Present

• Providing fast, easy, and friendly service to customers.

• Following procedures in handling cash, checks, coupons, gift cards, etc.

• Managing the front end if needed to ensure service standards are maintained.

• Handling the packaging of material, produce, and cleaning products. Field Service Coordinator BioMerieux Inc Durham, NC October 2006 – February 2009

• Bill, reconciled, and entered service contracts into Revenue amortization and recognition files.

• Inbound, outbound calls, mail.

• Accuracy on entries into community company database.

• Assessed cost accounting concepts, standard cost systems, and accounting concepts.

• Applied knowledge of computer application flow process, products manufacturing, service contracts, warranty policies, management software systems, and companies’ quality system Administrative Assistant Durham Radiology Durham, NC April 2004 – October 2006

• Maintained and entered patient registration information, insurance, mental health, medical records, appointments, and collection.

• Scanned, faxed, and copied documents.

• Answered incoming calls and routed them to client areas.

• Assisted technologist with paperwork, greeting patients, and registration; as well as guiding them to prep for test. Pharmaceutical Administrative Representative PPD Durham, NC June 2001 – March 2004

• Performed a variety of administrative duties.

• Preprocessed and prepared several different medical studies for data entry, researching, meetings, and other clerical tasks.

• Answered and responded to inbound and outbound calls.

• Assisted with troubleshooting and master studies. CTIL Lab Admin Duke University Medical Center Durham, NC January 1993 – June 2001

• Maintained financial records and clerical accounting.

• Posted data to journals and ledgers.

• Assisted with payroll, collections, medical billing, accounting, insurance verifications and running trial balances.

• Received and labeled blood for incoming cross matches for pathology and microbiology.

• Processed County documents ensuring actions are in accordance with established guidelines.

• Verified correctness of accounting codes for mental health and medical records.

• Maintain interface with departmental personnel to obtain information to verify support of typing for bone marrow, renal, heart, and liver patients.

REFERENCES

• Available upon request.

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