Project Management Service Delivery
Resume:
MAGESHKUMAR THULASIRAMAN
IT Project & Project Management Specialist Agile Stakeholder & Service Delivery Excellence
***********.****@*****.***
Industry Preference: SAAS Software Services, Banking, Healthcare, Retail with e-Commerce exposure Location Preference: Chennai/ Bangalore/ Hyderabad
Core Competencies
Project Management Agile & Scrum Methodologies
Stakeholder & Client Engagement
IT Service Delivery Management
Release & Deployment Management
Requirement Gathering & Business Analysis
Risk, Issue & Change Management Cross-Functional Team Leadership Process Improvement & Optimization SRE Principles / SLO & SLA
Project Governance & Reporting
Conflict Resolution & Escalation Handling
Technical Skills
JIRA Confluence Microsoft Project Trello MS Office Suite
CMS Tools Agile Tools DevOps Exposure
Awards
Outstanding performer of the year 2022
Employee of the Year 2017
Profile Summary
Project Management Professional; offering 14+ years of experience delivering high- impact technology initiatives across consulting, digital commerce, and enterprise platforms, ensuring alignment with business objectives and operational efficiency.
Demonstrated expertise in Project Plans, Resource Allocation and Timelines managing end-to-end project lifecycles from requirement analysis to deployment, while driving collaboration across cross-functional and global teams.
Demonstrated expertise in Agile and Scrum methodologies, managing end-to-end Software Development Life Cycles from requirement analysis to deployment, while driving collaboration across cross-functional and global teams.
Skilled in establishing project governance, leading multi-project portfolios, and ensuring compliance with quality, risk, and change management protocols to support scalable, sustainable delivery.
Strong background in stakeholder engagement, conflict resolution, and service delivery excellence, serving as a strategic advisor to leadership and ensuring informed decision-making through structured reporting.
Creative, out-of-box-thinker, leader, flexible & approachable with strong cross- cultural, interpersonal, productive, communication, analytical and problem-solving skills.
Certifications
Project Management Professional Certified
SAFe Agilist 6.0 Certified
Career Timeline
2017-2019 Since 2021
2012-2017 2019-2020
Work Experience
TATA CONSULTANCY SERVICES, Bengaluru, India Assistant Consultant Since May 2021
Growth Path:
2021 2025
Assistant Consultant Project Manager
Key Result Areas:
Leading end-to-end program management for high-value global initiatives across diverse domains.
Overseeing dynamic, cross-functional teams to ensure timely and quality project execution.
Education
Bachelor of Engineering (CSE) Meenakshi College of Engineering, Chennai 2011
Soft Skills
Change Catalyst Attention to Detail Thought Leader Critical Thinker
Personal Details
Date of Birth: 30th Aug 1989
Languages Known: English & Tamil
Address: Chennai, India
Navigating complex stakeholder environments, facilitating alignment and resolving conflicts effectively.
Serving as the single source of truth for leadership, providing accurate insights and transparent updates.
Driving strategic program decisions, ensuring business objectives are consistently met across geographies.
Led cross-functional teams of 25+ in delivering enterprise-wide transformation projects across e-commerce and enterprise platforms, achieving 95%+ on-time delivery and exceeding client satisfaction benchmarks.
Spearheaded Agile adoption across 3 major programs, resulting in a 30% improvement in sprint velocity and 20% reduction in defect leakage, enhancing delivery efficiency.
Managed multi-million-dollar portfolios for Fortune 500 clients, ensuring budget adherence within 5% variance and meeting all SLA and KPI targets for 4 consecutive years.
Collaborated with global stakeholders across 5+ geographies, improving stakeholder engagement and reducing requirement churn by 35% through proactive governance and communication frameworks.
DATAMATICS GLOBAL (Client – ROBERT BOSCH), Bengaluru, India Project Manager/ Scrum Master JUN 2019 – NOV 2020
Managed over two concurrent projects within a unified portfolio, ensuring seamless execution and timely delivery.
Monitored project progress against schedules and initiated corrective actions to meet time and effort targets.
Defined project scope, gathered business requirements, and proposed effective technical solutions.
Collaborated with clients to finalize specifications, ensuring alignment with stakeholder expectations.
Executed cross-functional projects while contributing to service level design and customer support frameworks.
Established and enforced quality benchmarks, ensuring SLA adherence and enhancing customer satisfaction.
Led planning, scheduling, and resource allocation while providing technical direction and delivery oversight.
Analyzed user requirements, assessed feasibility, and ensured alignment with project timelines and budgets.
Skava (Infosys Subsidiary), Coimbatore, India
Project Manager – Digital Commerce Feb 2017 – May 2019
Spearheaded end-to-end management of digital commerce projects, including mobile site development, maintenance, and content operations.
Redesigned project workflows from initiation through QA to deployment, ensuring adherence to schedules and quality standards.
Coordinated with key clients across the US and Europe, ensuring successful completion of internal and client UAT.
ACR Infosystems, Chennai, India Project Lead Feb 2012 – JAN 2017
Administered project progress against defined schedules and implemented corrective actions to ensure timely, cost-effective delivery.
Mapped business requirements, defined project scope, and proposed viable technical solutions.
Interfaced with clients to gather business needs and finalize technical specifications aligned with project objectives.
Executed company-wide projects and contributed to the formulation of service levels and customer support standards.
Led project operations including planning, scheduling, and resource allocation, ensuring compliance with quality benchmarks.
Assessed user requirements, evaluated project feasibility, and ensured smooth execution through effective team coordination.
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