Customer Service High School

TRYWELL MVULA

PLOT NUMBER **** SOMERSET WEST FRANCISTOWN BOTSWANA

********@*****.*** +267******** – 75042122 +263*********

PERSONAL DETAILS

MARITAL STATUS: MARRIED

D.O.B: 23 APRIL 1984

PASSPORT NUMBER: AE251614

DRIVERS LICENCE: CLEAN CLASS 4

BOTSWANA RESIDENT& WORKER’S PERMIT VALID UNTIL 04 Nov 2024

SUMMARY

Self-motivated and dependable candidate

Excellent in managing multiple tasks

Build strong relationships with clients through excellent

Communication and great customer service skills and mentoring others contributing to team success Have extensive experience in Customer Support, managing

Inquiries, complaints, feedback effectively while maintaining accurate records of Interactions.

SKILLS & ABILITIES

Problem Solving Ability & Time Management

Coordination and Administration Microsoft Office Skills

Strong Customer Service Interpersonal

Adaptability & Ability to use Positive Language

Ability to Improve Managerial SkillsAbility to develop products which are market and customer oriented

EXPERIENCE

FINANCIAL ADVISOR – METROPOLITAN LIFE & HOLLARD LIFE PRODUCTS

JAN 2022-CURRENT

• Meeting individually with clients to determine their financial objectives, Risk tolerance income expenses and assets.

• Updating clients about their investments.

• Meet performance and sales targets.

• Offering strategic advice on products and services, such as Funeral, investments, Pension, life Insurance coverage and debt management tools.

SALES AND MARKETING OFFICER - MOONLIGHT/ BABEREKI

FUNERAL &REPATRIATIONS

MARCH 2019- PRESENT

• Build strong relationship with clients through effective communication and

Excellent customer service.

• Conduct market research to identify customer needs and preferences, which

Help tailor product offerings.

• Develop and implement sales strategies to meet targets, resulting in

Increase revenue.

• Opening stop orders on behalf of the organization.

BRANCH MANAGER- MOONLIGHT FUNERAL ASSURANCE AND

SERVICES CO (KADOMA AND VICTORIA FALLS

APRIL 2008 - MARCH 2019

• Hired, trained and monitored the performance of new insurance agents.

• Updated the regional manager regarding operating results, insurance trends and competitor methods.

• Developed effective goals to maintain sales performance.

• Provided advice and assistance to clients on financial and insurance matters.

• Oversaw and coordinated all operations for the branch.

SALES AND MARKETING AGENT- MOONLIGHT FUNRAL

ASSURANCE AND SERVICES COMPANY

JAN 2007- MARCH 2008

• Kept clear and detailed customer records to maximize future sales Opportunities.

• Conducted market research to identify customer needs and preferences.

• Developed and implemented marketing strategies to increase sales and Brand awareness.

• Achieved monthly sales targets through effective communication and negotiation skills.

SALES AND MARKETING AGENT- SUNSET FUNERAL ASSURANCE

BULAWAYO

JAN 2006- DEC 2006

• Grew repeat customer spending through regular updates on new products and services through cold calls and in person.

• Built strong relationships with clients through effective communication and excellent customer service.

• Guided clients in selecting coverage to best meet their needs.

EDUCATION

AMAVENI SECONDARY SCHOOL, KWEKWE (ZIMBABWE)

GCSE (ORDINARY LEVEL) 1999-2003

SOBUKHAZI HIGH SCOOL, BULAWAYO (ZIMBABWE) 2004-2005

GCSE ADVANCED LEVEL

INSURANCE INSTITUTE OF ZIMBABWE, HARARE ZIMBABWE

CERTIFICATE OF PROFICIENCY – LONG TERM BUSINESS {2007-2008}

DENMARK COLLEGE

INTRODUCTION TO COMPUTERS AND WINDOWS MICROSOFT

ACHIEVEMENTS

• TOP SALES EARNER OF THE YEAR 2007

• SECOND RUNNER UP SALES & EARNER FOR THE YEAR 2008

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