Customer Service Care Coordinator
Resume:
Patricia Burress
Oakland, CA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
In Home Care Provider
In Home Support Services (IHSS)-Oakland, CA
June 2019 to Present
• Delivered compassionate and personalized care to XX clients with various medical conditions and needs
• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support
• Administered medications, monitored vital signs, and documented health status changes accurately and promptly
• Maintained a safe and clean environment for clients, ensuring their comfort and well-being
• Provided emotional support and companionship, reducing feelings of loneliness and isolation
• Assisted clients with meal planning, preparation, and feeding, accommodating dietary restrictions and preferences
• Transported clients to medical appointments, errands, and recreational activities as needed
• Managed and organized medication schedules, reducing errors and ensuring medication adherence
• Monitored and reported any changes in client health conditions to healthcare professionals and family members
• Documented care activities, progress, and observations accurately in client records Patient Care Coordinator/Call Center Customer Service Representative VITAS Healthcare-Hayward, CA
March 2022 to October 2023
Customer Care Coordinator
• Answered heavy incoming phone calls, faxes, email and texts, and answering general questions or transferring calls to appropriate destinations.
• Heavy data entry, some 10 key.
• Coordinate with Triage nurses.
• Reviewed patients level of care.
• Created patient's appointments and/or cancelations with Dr's, Chaplains nurses and social workers.
• Maintained up-to-date knowledge and updated patients accounts.
• Dispatching nurses and runners, social workers and Chaplains to visit patients at home/facility for illness or entering/ exiting Hospice services.
• Entered orders for Home Medical Equipment, dispatched for delivery or pick up equipments, troubleshooting concerns regarding equipment.
• Handling admission calls, reviewing intake notes, gathering referral information.
• Entering data of medical reports from field staff. Retail Sales Associate
Walgreens Boots Alliance-San Leandro, CA
March 2020 to June 2020
Greeting customers with a friendly smile and a warm greeting. Working in a high-impact environment. Customer-focused while working independently and a great team player. Customer service care and compassion and all interactions by identifying and resolving service issues promptly. Cashier duties including handling cash, checks, and credit card transactions. Restocking shelves and updating pricing information. Supporting opening and or closing activities when needed. Manufacturing Assembler
Tesla Fremont Factory-Fremont, CA
October 2019 to December 2019
Assemble different components such as break lights, radiator, etc on new cars as they come down the line.
Quality Inspector
Tesla Fremont Factory-Fremont, CA
March 2019 to April 2019
Inspected all incoming raw materials from manufacturer. Checked for damages to materials as well as abrasions and discoloration. Check to verify that drill holes and labels for parts were in compliance with Tesla specifications
Production Worker
Rainin Mettler Toledo-Oakland, CA
April 2018 to June 2018
Inspected sterile pipettes for damages, holes, and discolorations on assembly line. Prepared labels to completed orders and bagged or boxed for shipping. Maintained a clean and sterile work area at all times. Packaged products for shipping to DNA labs across the the United States and other countries. Cashier
Propark-Oakland, CA
March 2015 to March 2016
• Answered questions
• Opened and closed Gates at Oakland Coliseum
• Handled returns and exchanges
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
Inside Account Manager
T W Metals-Hayward, CA
September 1989 to September 2001
Data entry, 10 key, customer service, answering heavy phones, update contract accounts, incoming/ outgoing mail including Fed Ex and UPS, filing, Mill buys, computer knowledge, order entry, price quotation, purchasing.
Education
High school diploma in Math and English
Mississippi job corps - Crystal Springs, MS
March 1982 to September 1984
Skills
• Pricing
• Time management
• Cash handling
• Microsoft Outlook
• Leadership
• Typing
• Microsoft Word
• Inside sales
• Computer literacy
• Customer Service (10+ years)
• Assembly
• Inspection
• Sales
• Windows
• Administrative Experience (10+ years)
• Purchasing
• 10 key typing
• Customer support
• Retail Sales
• Procurement
• Order entry
• Cashiering
• Desktop support
• Quality Control
• Upselling
• Data entry
• Medical office experience
• Communication skills
• English
• Customer service
• Cash register
• Microsoft Office
• Basic math
• Quality control
• Clerical experience
• Quality assurance
• HIPAA
• Cashier
• General Labor
• Section 8
• Quality Inspector
• Computer skills
• Proofreading
• Math
• Customer relationship management
• Word processing
• Purchase orders (10+ years)
• Manufacturing
• Phone etiquette (9 years)
• Assembly Line (Less than 1 year)
• Hospitality
• Writing Skills
• 10 Key Calculator
• Administrative experience
• Quotes (10+ years)
• Attention to detail (9 years)
• Negotiation
• Salesforce
• Organizational skills
• Dispatching
• Phone etiquette
• Outdoor work
• Call center
• Filing
• Quality Assurance (Less than 1 year)
• Writing skills
• Manufacturing Experience
• Account management
• Retail math
• Retail sales
• Account Management (9 years)
• Data Entry (10+ years)
• Front desk
• Office experience
Certifications and Licenses
driver's license
December 2022 to January 2028
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