Customer Service Call Center

Angela Brown

**** ********* ****** 954-***-**** **************@*****.***

Objective

Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.

Education

HIGH SCHOOL DIPLOMA JUNE 2017 WESTERNBRANCH HIGH

Skills & Abilities

Strong Interpersonal communication and organizational skills.

Polished, professional customer service rep offering proven experience providing customer support in busy call center.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and skill to achieve win-win outcomes

Became the lead “go-to” person for new reps and particularly challenging calls for both new and established employees.

Experience

ADMINISTRATIVE ASSISTANT H&R BLOCK -FEBUAREY 2022-APRIL 2022 (SEASONAL)

Responsible for end-to-end resolution and ownership of customer requests or concerns.

Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.

Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise.

Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units.

Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incident

DISPATHER SIBLAR SECRUITY -AUGUST 2021-OCTOBER 2021

Manage Multiple Lines of Communication handling multiple channels of communication simultaneously, such as radio, telephone or ...

Person’s first line of communication with emergency services – whether the issue at hand requires police, fire, or medical intervention

Coordinating with co-workers create, copy, and file a variety of case records

Remotely operate or monitor alarm systems pertaining to theft, armed robbery, intrusion, civil defense, and the National Weather Service’s warning systems.

HOSTESS EXTENDED STAY AMERICA APRIL 2020-AUGUST 2021

Welcome guests to the lobby

Manage reservations

Greet customers upon their departure

Coordinate with hotel staff about available rooming options

Maintain a clean reception area

Cater to guests who require extra attention (e.g., children, elderly)

Answer incoming calls and address customers’ queries

Assists wait staff as needed

INSURANCE CLAIMS REP, IBEX AUGUST 2018-FEBRUARY 2020

Quickly and effectively investigates claims, negotiates equitable settlements, and authorizes prompt payments to Lyft drivers.

Reviews insurance forms for accuracy and completeness, calls or writes to the insured party or others involved to secure missing information.

Reviews the claim file and the insurance policy to determine coverage transmits routine claims for payment; informs claims supervisor of those claims needing further investigation.

Investigates claims as necessary, through use of physical evidence, securing testimony from relevant parties, and examining reports.

CUSTOMER SERVICE LOAN REP ALORICA JULY 2017-SEPTEMBER 2018

My key responsibilities and most stellar accomplishments were problem solving data entry and collection for past due student loans.

I handled customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

References

Kelli Wilson, 757-***-****,NNSY

Linwood Brown 757-***-****, City of Chesapeake

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