Customer Service Fast-Paced

ATREAU MATTHEWS

Atlanta, GA, *****

*******@*****.*** / 404-***-****

SUMMARY

Temporary assignment/position until I find an Assistant manages position. EXPERIENCE

Line cook / Marcel Restaurant - Atlanta, GA 09/2023 - 09/2024 Temporary assignment/position until I find an Assistant manages position. Operated kitchen equipment safely and efficiently during meal preparation. Prepared ingredients to maintain freshness and quality for menu items. Collaborated with team members to ensure timely service in a fast-paced environment. Followed recipes precisely to create consistent dishes as per restaurant standards. Maintained cleanliness and organization of kitchen workspace throughout shifts. Assisted in training new staff on cooking techniques and kitchen procedures. Monitored food inventory levels to support ordering and stock management needs. Communicated effectively with front-of-house staff to coordinate meal timing and service. Cooked multiple orders simultaneously during busy periods. Managed multiple tasks simultaneously while remaining organized in a fast-paced environment. Operated fryers and grills according to instructions to maintain safety and food quality. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Set up workstations with needed ingredients, utensils and cooking equipment. Followed proper food handling methods and maintained correct temperature of food products. Communicated effectively with other staff members regarding orders and menu changes. Assistant Manager / Starbucks - Atlanta, GA 05/2019 - 07/2023 Ensuring that my leadership of managing other Baristas under me the reassurance of being and bringing positivity into a stressful role however make it look easy, remain honest, while enjoying what you are doing, while connecting, reassuring and ensuring all guest, employees, and visitors that his or her time matter, everyone is important and has important places to be and moving with a sense of urgency is ensuring that customer connection is made and has left a heartfelt impact. Assisted in daily operations and team coordination to enhance service efficiency. Managed inventory levels and ensured accurate product availability for customers. Trained new employees on company policies and customer service standards. Oversaw cash handling procedures and maintained financial accuracy in transactions. Implemented store merchandising strategies to optimize product displays and accessibility. Engaged with customers to address inquiries and resolve issues promptly. Collaborated with management on staff scheduling and workload distribution. Facilitated team meetings to discuss performance goals and operational improvements. Managed customer service inquiries and complaints in a timely manner. Supervised daily operations including scheduling shifts, assigning duties. Maintained up-to-date knowledge of company products and services. AM

Monitored employee attendance records, timekeeping, and payroll information. Ensured compliance with safety regulations and company policies. Provided guidance and support to junior staff members on daily tasks, projects, and objectives. Resolved conflicts between team members in an effective manner. Customer Service Representative / Georgia Power - Atlanta, GA 02/2016 - 05/2019 Resolved billing disputes and service issues for residential and commercial clients. Managed customer inquiries via phone and email for Georgia Power services. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Maintained detailed records of customer interactions, transactions and comments for future reference. Coordinated with technical teams to address outages and service interruptions. Trained new staff on customer service protocols and company policies. Provided product information and assistance with account management tools. Documented customer interactions in the CRM system for accurate record-keeping. Educated customers on energy efficiency programs offered by Georgia Power. Collaborated with team members to improve response times and service quality. Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Developed strong customer relationships to encourage repeat business. Developed strong relationships with customers by providing personalized assistance and support. Barista / Starbucks - Albany, GA 06/2012 - 08/2016 Starbucks baristas perform several job duties and provide customer service. Baristas at Starbucks take orders and make coffee, tea, and other drinks to customer specifications. Starbucks baristas may also operate cash registers and credit card machines. Prepared and served a variety of espresso-based beverages. Maintained cleanliness and organization of the work area and equipment. Provided excellent customer service and addressed customer inquiries promptly. Barista Starbucks / Aramark - Albany, GA 08/2012 - 05/2015 Ensuring a safe and clean environment for students and faculty. Serving food at correct temps while exemplifying great customer service. EDUCATION AND TRAINING

Some college: English 05/2014

Albany State University - Albany, GA

High school diploma: English 05/2011

Dougherty Comprehensive High School - Albany, GA

CERTIFICATIONS

Certified Food Safety Manager, 02/01/22 to Present Certified Apartment Manager

SERV Safe

Food Handler Certification

AWARDS

First Assistant Manager score 100 NSF, 12/01/22, During our quarterly audits of NSF, I was first manager over 20 years to get 100 for score of national audits.

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