Office Assistant Front Desk

Cassandra A. Schuchart

***** ************ **** · Big Pool, Maryland 21711 · 301-***-**** · ************@***.***

Objective

To secure a responsible career opportunity to fully utilize my training and to expand my learnings, knowledge, and skills. within a reputable company.

Employment

FRONT DESK/OFFICE ASSISTANT

Years Employed (January 2021 – Present)

Unity Family Health Care

Berkeley Springs, West Virginia

Check patients in and out for appointments. Answer telephone lines and send messages to providers for patient questions. Referrals, faxes, emails. Light office cleaning. Prepare paperwork for office/patient appointments. Assist patients with scheduling specialist appointments and follow up to make sure they showed for their appointments and followed through with their referrals.

REFERRAL/PRIOR AUTHORIZATION SPECIALIST

Years Employed (March 2020 – December 2020)

Meritus Family Medicine-Walnut Street

Hagerstown, Maryland

Serve as the primary resource for arranging and scheduling authorized patient referrals to specialist for diagnostic procedures and/or surgeries. Obtain necessary pre-authorization approval from insurance companies to assure proper payment to specialists. Refer patients to authorized providers as required by the insurance companies to ensure that patients medical needs are met in a timely and professional manner.

OFFICE ASSISTANT

Years Employed (April 2018 – March 2020)

Meritus Family Medicine-Walnut Street

Hagerstown, Maryland

Provide clerical, secretarial, registration and collection activities to ensure the prompt and efficient care of patients to meet the goals and objectives of the practice. Provide patient registry services for all areas. Determine and, as required, make changes to patient demographic and insurance information. Review requests and/or insurance requirements for completeness and for requesting physician signature. Provide appointment services for all areas. Ensure patient exam(s) ordered information is accurate and complete. Determine if exam preparation is required and informs patient of the same. Sort and file patient charts and/or records.

SCHEDULING SPECIALIST

Years Employed (December 2016 – April 2018)

LHC HomeCall

Hagerstown, Maryland

Responsibilities include utilizing an automated scheduling system to maintain a calendar of services for both episodic and per visit customers. Process workflow for requested scheduled, missed, rescheduled, reassigned, declined and delivered visits. Monitor pending referrals daily and assign licensed professionals and case managers for all SOC visits. Communicate daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate. Runs reports daily, complete request for Medicare week. Monitor productivity and distribution of regular visits for caregiver optimization. Assists in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits as required per regulatory requirements. Attend and participate in annual in-service programs, workshops, continuing educational programs and seminars.

FRONT DESK

Years Employed (October 2015 – December 2016)

Meritus Internal Medicine-North Pointe

Hagerstown, Maryland

Responsibilities include checking patients in and out. Answering telephones and providing patients with assistance scheduling appointments, sending notes to nurses and or Drs. Scanning all papers that come into the office by mail or fax

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into the patients charts for signing and viewing. File paperwork when needed.

DISPATCHER

Years Employed (October 2005 - October 2015)

Blue Gray Towing and Recovery

Hagerstown, Maryland

Schedule and dispatch service technicians, tow truck drivers or mechanics to appropriate locations according to customer requests and specifications. Using radios, telephones or a computer aided dispatch system to communicate detail and documentation for technician to take appropriate action. Utilize established protocols and computer software to track and follow up on roadside service calls. Choose size truck appropriate for maintaining a smooth and safe transaction. Prepare daily and run work schedules as well as on call schedules. Monitor personnel and/or equipment locations and utilization in order to coordinate services and schedules. Receive and prepare work orders for billing and personnel services performed. Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

Education

CPR Certification (2023)

Unity Family Health Care

Certificate Years Attended (2009-2014)

Hagerstown Community College Hagerstown, Maryland

Pharmacy Technician

General Studies

Diploma Years Attended (1999-2003)

North Hagerstown High School Hagerstown, Maryland

Distinguished Honor Roll

Skills

Typing (60 wpm)

Epic

Microsoft Word

PowerPoint

Excel

Microsoft Office

Open Office

CPR Certified

Allscripts

Customer Service

Medical Terminology

Reception

Organization

Electronic Medical Records

Business Correspondence

Administrative Skills

Insurance Verification

Scheduling

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