Customer Service -Customer and Collections

John Chappa

*** ****** **. *** ******, TX, *****

Phone: 325-***-**** Email:**********@*****.***

Objective:

To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.

Skills:

-Leadership experience

-Collections experience

-Retail/ Sales experience

-Teamwork experience

-Technology skills

-Detail orientation

-Customer service skills

-Communication skills Bilingual in English and Spanish

-Multitasking and prioritizing

-Proficient in multi-line phone system

-Problem-solving skills

Experience:

Account Control Technology

San Angelo, TX

Account Specialist

-Upheld FDCPA regulations collecting federal student loans successfully

-Met team goals and targets while efficiently managing a portfolio of client accounts -Keep accurate records of activity on accounts working through company policies and procedures

-Used tools such as skip tracing and internet browsing to accomplish goals of the team.

Stripes Convenience Store

San Angelo, TX

Store Associate

-A ssisted customers by providing information, making sales, checking ID, and ringing up purchases Operated Point-of-Sale system to receive customer payments and provide accurate change and receipts. Stocked shelves, coolers, and displays and maintained the cleanliness and appearance of store Prepared food and beverages while maintaining food safety and providing excellent customer service

Halfmann's Cake Cottage

San Angelo, TX

Bakery Team Member

.Greeted and assisted customers with bakery orders and purchases Operated Point-of- Sale system to receive payments and provide accurate change and receipts. -Assisted with preparation of bakery items, maintaining food safety and cleanliness

McDonalds

San Angelo, TX

Store Manager

-Managed and oversaw the daily operations of the restaurant while ensuring excellent customer service -Hired, trained, and evaluated crew members and provided guidance to ensure high level performance -Developed and implemented strategies to achieve sales targets and maximize profitability Created staff schedules, monitored and managed budget, and fostered a positive work environment,

Education and Training:

Howard College, San Angelo, TX -Some College Coursework

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